Verifying your configuration

If your system is not operating correctly, the BIOS may contain an invalid configuration parameter. Enter the BIOS program and check your configuration settings. The BIOS Setup utility, configuration fields, and the options for those fields are described in the Maintaining and Troubleshooting the Gateway ALR 8300 Server.

Troubleshooting guidelines

As you troubleshoot the system, keep the following guidelines in mind:•Never remove the system covers while the system is on.

•Do not attempt to open the monitor. It is extremely dangerous. Even if the monitor power is disconnected, stored energy in the monitor components can cause a painful or harmful shock.

•If a peripheral such as the keyboard, mouse, drive, or printer does not work, ensure that all connections are secure.

•If the screen displays an error message, write it down word-for-word. You may be asked about it when calling technical support.

•Only qualified personnel should open the system for maintenance.

•If you are qualified to maintain the system yourself, make certain you are properly grounded before opening the system chassis.

6 Gateway ALR 8300 User’s Guide