Gateway 901 Series Wireless keyboard and mouse troubleshooting

Wireless keyboard and mouse troubleshooting

Symptom

The Family Media Center does not recognize keyboard or mouse data input.

The mouse LED comes on when the activate button is pressed, but the Family Media Center does not respond.

When using the mouse in air, the mouse pointer is visible on the screen, but does not move.

The mouse pointer movement is choppy or erratic.

When pressing the mouse activate button, the mouse LED ﬂ ashes.

When pressing the mouse activation trigger, the mouse LED is off.

	Reason	Solution
	Keyboard/mouse and receiver are not synchronized.	Re-synchronize the keyboard and mouse with the Family
		Media Center receiver. For more information, see “Setting up
		and synchronizing the wireless keyboard and mouse” on
		page 8.

	Other radio frequency (RF) devices are interfering with	• Change the keyboard or mouse channel. For more
	the RF signal transmitted from the keyboard and mouse.	information, see “Changing the wireless keyboard or mouse
		channels” on page 34.
		• Move other RF devices away from the Family Media Center
		(where the RF receiver is located).

	The keyboard batteries are dead or the mouse battery	Replace keyboard batteries or recharge the mouse batteries.
	pack is not charged or is no longer holding a charge.	Replace keyboard batteries or recharge the mouse batteries.
	pack is not charged or is no longer holding a charge.
	The mouse and receiver are not synchronized.	Re-synchronize the mouse with the Family Media Center
		receiver. For more information, see “Setting up and
		synchronizing the wireless keyboard and mouse” on page 8.
	The mouse gyro is not activated.	Squeeze or double-click the activation trigger on the bottom of
		the mouse.
	Other radio frequency (RF) devices are interfering with	• Change the mouse channel. For more information, see
	the RF signal transmitted from the keyboard and mouse.	“Changing the wireless keyboard or mouse channels” on
		page 34.
		• Move other RF devices away from the Family Media Center
		(where the RF receiver is located).
	Batteries are low.	Recharge or replace the battery pack. For more information,
		see “To install and charge the battery pack” on page 8.
	Batteries are dead.	• Recharge or replace the battery pack. For more information,
		see “To install and charge the battery pack” on page 8.

		• Turn the mouse power on. For more information, see “Turning
	The mouse is turned off	the wireless keyboard or mouse power on and off” on
	The mouse is turned off	page 35.
		page 35.