Using Your Gateway
What is HDCP and how do I troubleshoot it?
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HDCP encrypts the transmission of digital content (signal) between the video source (computer, DVD player, or
How does HDCP work?
•Implementation of HDCP requires a license obtainable from the Digital Content Protection, LLC, which then issues a set of unique secret device keys to all authorized devices. During authentication, the receiving device only accepts content after it acknowledges the keys. To further prevent stealing of the data or line tapping, the transmitter and receiver generate a shared secret value that is constantly checked throughout the transmission. After authentication is established, the transmitter encrypts the data and sends it to the receiver for decryption.
What happens if I lose the signal to the display while watching a movie on a
•The component must be restarted to establish renegotiation.
For example, while watching a movie on a
What is the cause if a movie starts and then slowly fades to static?
•The receiving device is not HDCP compatible or it is not negotiating correctly. Restart the video source and
How do I know if a component is HDCP compliant?
•If the video source device does not have a DVI or HDMI connection, it is not HDCP compliant.
Video/Display
When I display video from composite, or component, why does the video look overly compressed?
•See your video device user manual to adjust the video or TV format output to 16:9. Setting this option to 4:3 results in compressed video. This is done differently on all brands of video devices, so it is important that you read your video device user guide or the help tools within your video device’s software.
I see black bars on the left and right of the video. Can I stretch the video to fit more of the screen?
•Touch (Menu),
(Video Adjust), then
(Video Scaling) to fill more of the screen. Choose Wide, Zoom, or Panoramic modes.
Why when I try to use Picture in Picture (PIP) component video at 480p, 720p, or 1080i, either no video is displayed or I see corrupted video?
•This is a normal operation of the monitor. If you want to view component video in PIP, adjust the video output of your external device to 480i.
Can I connect my game console to this monitor?
•Yes. Using optional video cables you can connect your game console directly to the monitor. If your game console supports HDMI, this results in the best picture quality.
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