Gateway ProfileTM 5 Internet

238

Chapter 13: Troubleshooting

www.gateway.com

Internet

You cannot connect to the Internet

■Make sure that your computer is connected to the telephone line and the

telephone line has a dial tone. Use the setup poster to make sure that the

connections have been made correctly.

■Make sure that no one else is using the telephone line.

■If you have the call waiting feature on your telephone line, make sure that

it is disabled.

■Make sure that your account with your Internet service provider (ISP) is

set up correctly. Contact your ISP technical support for help.

■Make sure that you do not have a problem with your modem. For more

information, see “Modem” on page 241.

You see an “Unable to locate host” message and are unable to browse

the Internet

This problem can occur when you have typed a URL (Web address) incorrectly,

you have lost your Internet connection, or your ISP is having technical

difficulties.

Double-check the URL or try a different URL. If the error message still appears,

disconnect from the ISP connection and close your browser, then reconnect

and open the browser. If you still get the error, your ISP may be ha ving technical

difficulties.

Help and

Support For more information about troubleshooting Internet

connections in WindowsXP, click Start, then click Help

and Support.

Type the keyword troubleshooting connections in the

Search box , then click the arrow.

Contents

Main Page Contents 1 Checking Out Your Gateway Profile 2G e t t i n g S t a r t e d 3G e t t i n g H e l p ii 4 Windows Basics 5 Using the Internet 6 Using Multimedia 7 Sending and Receiving Faxes 8 Customizing Your Computer iv 9 Networking Your Computer 10 Moving from Your Old Computer 11 Maintaining Your Computer 12 Restoring Software 13 Upgrading Your Computer vi 14 Troubleshooting A Safety, Regulatory, and Legal Information. . . . . . . . . . . . . . . . . . . . . .255 Page Front Front Back Back Right side Identifying your model Gateway model number Gateway serial number Microsoft Certificate of Authenticity F 9 Accessories Home networking kit Imaging equipment Printers 10 Storage Devices Memory Uninterruptible power supplies Getting Started Working safely Reducing eye strain Setting up your computer desk and chair Setting up your computer and computer accessories Sitting at your computer Avoiding discomfort and injury from repetitive strain Protecting from power source problems Starting your computer Turning off your computer To turn off your computer in WindowsXP: 3 1 2 Restarting (rebooting) your computer To close unresponsive programs and restart your computer: 1 2 3 4 Using the cord cover To install the cord cover: To remove the cord cover: Locking your computer To lock your computer: Standard keyboard Standard keyboard This keyboard is the basic model of keyboard available with your computer. Press these keys... To... F(Search utility), R(Run utility), and E(Explorer utility). Multifunction keyboard Multifunction keyboard Special-function buttons Wireless keyboard Mouse Chapter 2: Getting Started Using the mouse To... Do this... and drag click, click Computer display External controls OSD options To adjust the OSD settings: 1 2 3 4 5 Computer display OSD menu Description Page Installing a printer, scanner , or other peripheral device Page Getting Help Help and Support To start Help and Support: Searching for a topic Online help Gateway Web site Using eSupport Support Home Downloads Contact Us Account Info PC Tools Page Windows Basics About the Windows environment Using the desktop Using the Start menu To use the Start menu: 1 2 3 Adding icons to the desktop To add icons to the desktop: 1 2 3 Identifying window items Identifying window items Working with files and folders Viewing drives To view the drives on your computer: To see the files and folders on a drive: Creating folders To create a folder: 1 2 3 4 5 Copying and moving files and folders To copy a file or folder to another folder: 1 2 3 4 5 6 Page Deleting files and folders To delete files or folders: 1 2 To recover files or folders from the Recycle Bin: Browsing for files and folders To browse for a file: 1 2 3 Searching for files Using the Windows Search utility To find files and folders using the Search utility: 1 2 3 4 Using advanced search options Working with documents Creating a new document To create a new document: 1 2 Saving a document To save a document: 1 2 3 4 Opening a document To open a document: 1 2 3 4 Printing a document To print a document: 1 2 3 4 Shortcuts Page Using the Internet Learning about the Internet Setting up an Internet account To set up an Internet account with America Online: 1 2 Accessing your Internet account To connect to your America Online Internet account: 1 2 To disconnect from your America Online Internet account: Using the World Wide Web Connecting to a Web site To connect to a Web site: 1 2 Downloading files To download files or programs from a Web site: 1 2 3 4 5 Using e-mail Sending e-mail To send e-mail using America Online: 1 2 3 4 5 6 Checking your e-mail To check your e-mail using America Online: 1 2 3 Page Using Multimedia Using the diskette drive To use a diskette: 1 2 3 Using the CD or DVD drive Identifying drive types Page Page Adjusting the volume Adjusting the volume in Windows XP To adjust the overall volume level using hardware controls: To adjust the overall volume level from Windows: 1 3 4 To adjust specific volume levels: 1 2 Page Adjusting the volume in Windows 2000 To adjust overall volume level using hardware controls: To adjust overall volume level from Windows: To adjust specific volume levels: 1 2 3 Listening to CDs Listening to CDs in Windows XP To play a CD: 1 2 3 Listening to CDs in Windows 2000 To play a CD: Recording and playing audio To make an audio recording: 1 2 3 4 5 6 1 2 3 4 Playing audio and video files with the Windows Media Player To play a file using the WindowsMedia Player: 1 2 3 4 Playing a DVD 2 To play a DVD: 1 3 4 Using MusicMatch Playing CDs To play a music CD in WindowsXP: 1 2 3 Creating MP3 music files 2 To create MP3 files: 1 3 4 5 6 7 8 Editing track information Building a music library Changing the music library display settings Listening to Internet radio To listen to an Internet radio station: 1 2 3 Page Creating CDs and DVDs Copying a CD or DVD To copy a music CD, data CD, or data DVD: Page Page Page Creating a data CD or DVD To create a data CD or DVD: 1 2 3 4 Page Page Copying music tracks To copy music CD tracks to your hard drive: 1 2 3 4 Page Page Creating a music CD To create a music CD: 1 2 3 4 Page Page Page Advanced features Connecting a digital camera To connect a digital camera: 1 2 Connecting a digital video camera To connect a digital video camera: Creating video DVDs To create a video DVD: 1 2 3 Sending and Receiving Faxes Installing and configuring Fax Installing Fax To install Fax: 1 2 3 4 5 Configuring Fax To configure Microsoft Fax: 1 2 3 Page 10 11 Sending a simple fax To send a simple fax: 1 2 3 4 Page Setting up your cover page template To set up your fax cover page template: 1 2 3 Faxing from programs Faxing a scanned document Receiving and viewing a fax To receive and view a fax: 1 2 Canceling a fax Automatically retry sending a fax To automatically retry sending a fax: 2 3 4 5 6 Automatically cancelling a fax To automatically cancel a failed fax: 2 3 4 5 6 Page Customizing Your Computer Adjusting the screen and desktop settings Adjusting the color depth To change the color depth: 3 4 Adjusting the screen resolution To adjust the screen resolution: 1 3 4 5 Changing the colors on your Windows desktop To change desktop colors in WindowsXP: 1 Page Page Changing the desktop background To change the desktop background in WindowsXP: 1 3 4 5 6 To change the desktop background in Windows2000: 1 2 3 4 5 6 Selecting a screen saver To select a screen saver: 3 1 4 5 6 7 8 Changing the mouse settings To change your mouse settings: 2 1 Page Adding and modifying user accounts User account tips To add, delete, or modify user accounts in WindowsXP: 1 2 3 Page Power management Using power saving modes Changing power settings Changing the power scheme To change the power scheme: 3 Changing advanced power settings To change advanced power management settings: 1 2 3 4 5 Activating and using Hibernate mode To activate Hibernate mode: 5 1 2 To use Hibernate mode: Setting up an uninterruptible power supply To install an uninterruptible power supply (UPS): 3 1 2 Page Page Networking Y our Benefits of networking Sharing a single Internet connection Sharing drives Sharing peripheral devices Streaming audio and video files Playing multi-player games Selecting a network connection Wired Ethernet network Wireless Ethernet network Using a wired Ethernet network Ethernet, Fast Ethernet, or Gigabit Ethernet Example wired Ethernet network Equipment you need for a wired Ethernet network Using a wireless Ethernet network Example access point wireless Ethernet network Equipment you need for an access point wireless Ethernet network Page Page Page To turn the wireless Ethernet emitter on or off in WindowsXP: 1 2 3 For more information Page Moving from Your Old Using the Windows XP Files and Settings Transfer Wizard To open the Files and Settings Transfer Wizard: Transferring files Finding your files To find files in the My Documents folder: 1 2 3 1 2 Transferring Internet settings Setting up your ISP To use the Internet Connection Wizard: 1 2 Transferring your e-mail and address book Transferring your Internet shortcuts Installing your old printer or scanner Installing a USB printer or scanner Installing a parallel port printer To install your old printer: 1 2 3 4 5 6 7 Installing your old programs Page Maintaining Y our Caring for your computer Page Creating an emergency startup diskette To create an emergency startup diskette in WindowsXP: 1 2 3 Page Protecting your computer from viruses To scan for viruses: 1 2 3 Page Managing hard drive space Checking hard drive space To check hard drive space: 1 2 Using Disk Cleanup To use the WindowsDisk Cleanup program: 1 2 3 4 Checking the hard drive for errors To check the hard drive for errors: 1 2 192 3 4 5 6 Defragmenting the hard drive To defragment the hard drive: 1 2 3 4 5 6 Backing up files Using the Scheduled Task Wizard To start the Scheduled Task Wizard: 1 2 3 Page Cleaning your computer Cleaning the exterior Cleaning the keyboard Cleaning the computer display Cleaning the mouse Page Restoring Software Chapter 11: Restoring Software Using the Restoration CDs Reinstalling device drivers To reinstall device drivers: 1 2 3 5 6 7 8 9 Updating device drivers To update device drivers: 1 2 3 5 Reinstalling programs To reinstall programs from the Applications CD(s): 1 2 3 4 5 6 8 9 10 11 Reinstalling Windows Page Page Upgrading Y our Adding and removing PC Cards Adding a PC Card To insert a PCCard: Removing a PC Card Selecting a place to work Gathering the tools you need Preventing static electricity discharge Opening the computer case To open the computer case: 3 1 2 Page Closing the computer case Replacing the hard drive To replace the hard drive: 1 2 Page 5 Page Installing or replacing DIMM memory To install or replace DIMM memory: 1 2 3 4 5 6 7 Page Using the BIOS Setup utility To open BIOS Setup utility: Troubleshooting Safety guidelines First steps Software support tools 231 Troubleshooting CD, DVD, or recordable drives The computer does not recognize a disc or the CD, DVD, or recordable drive Audio CD does not produce sound 232 A DVD movie will not play Page 234 Computer display The screen resolution is not correct The computer is running but there is no picture The color is not uniform The text on the display is dim or difficult to read Diskette drive The diskette drive is not recognized You cannot save a file to diskette or you see the message di sk is full or write-protected You see a Access Denied or Write protect error message You see a Disk is full error message File management A file was accidentally deleted To restore files that were deleted in Windows: 1 2 237 Hard drive You see an Insufficient disk space error message The hard drive cannot be accessed, or you see a General failure reading drive C error message You see a Non-system disk or disk error error message 238 Internet You cannot connect to the Internet You see an Unable to locate host message and are unable to browse the Internet 239 Connecting to a Web site takes too long Keyboard The keyboard does not work A keyboard character keeps repeating or you see a keyboard stuck or key failure error message 240 Liquid spilled in the keyboard Memory You see a memory error message during startup You see a Not enough memory error message 241 Modem Your modem does not dial or does not connect To check the dialing properties in WindowsXP: 1 2 1 2 3 243 You cannot connect to the Internet 1 2 3 244 The modem is not recognized by the computer To run modem diagnostics in WindowsXP: 1 2 3 4 5 245 1 2 3 4 The modem is noisy when it dials and connects To turn down the modem volume in WindowsXP: Page 247 Mouse The mouse does not work The mouse works erratically Power My system is turned on but nothing is getting power Printer Printer will not turn on Printer is on but will not print To set a default printer in WindowsXP: 1 1 2 3 To make sure that the printer is not set to work offline in Windows 2000: 1 2 Sound You are not getting sound from the speakers Telephone support Before calling Gateway Technical Support Chapter 13: Troubleshooting Telephone support Gateway offers a wide range of customer service, technical support, and information services. Automated troubleshooting system Telephone numbers You can access the following services through your telephone to get answers to your questions: Service description How to reach Tutoring and training Self-help Tutoring Chapter 13: Troubleshooting Training A Setting up your system Care during use Page Regulatory compliance statements Wireless Guidance Page United States of America Federal Communications Commission (FCC) Intentional emitter per FCC Part 15 Federal Communications Commission (FCC) Unintentional emitter per FCC Part 15 FCC declaration of conformity Telecommunications per FCC part68 (applicable to products fitted with USA modems) Canada Industry Canada (IC) Intentional emitter per RSS 210 Industry Canada (IC) Unintentional emitter per ICES-003 Telecommunications per DOC notice (for products fitted with an IC-compliant modem) Mexico Intentional emitter Unintentional emitter EPA ENERGY ST AR Laser safety statement California Proposition 65 Warning Notices Notices All Rights Reserved Trademark Acknowledgments Page Index