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TROUBLESHOOTING GUIDE

In case of difficulty, please check the following Troubleshooting Guide

before seeking service.

Problem Solution

No dial tone Check installation:
–– Are the telephone line cords connected to the phone and
the wall jack? Are they damaged?
Does the hook switch pop up when the handset is lifted?
Check the SPEAKERPHONE button. Is the indicator off?
Is the pulse/tone mode programmed correctly? Pulse or tone
may not be compatible with your local dialing service.
Disconnect the phone from the wall jack and connect another
phone to the same jack. If there is no dial tone in the second
phone, the problem might be your wiring or local service.
Dial tone is OK, but the Make sure the pulse/tone mode is programmed correctly.
phone does not dial out.
You cannot be heard by Is the handset or headset cord inserted properly and
the other party. securely?
Is MUTE on?
Phone does not ring. Is the ringer turned off?
Is Do Not Disturb activated?
You may have too many extension phones on your line. Try
unplugging some phones.
See solutions for “No dial tone.”