Consumer Support Troubleshooting Tips Installation Instructions Operating Instructions Safety Instructions

Before you call for service…

Problem

 

Possible Causes

What To Do

 

 

 

 

Moisture forms on

 

Not unusual during

Wipe surface dry and reset the refrigerator control

outside of refrigerator

 

periods of high humidity.

one setting colder.

 

 

 

 

Moisture collects inside

 

Too frequent or too

 

(in humid weather, air

 

long door openings.

 

carries moisture into

 

 

 

refrigerator when doors

 

 

 

are opened)

 

 

 

 

 

 

 

Food freezing in

 

Food too close to air vent.

Move the food away from the air vent (near the controls).

the refrigerator

 

 

 

 

Refrigerator control is set

Move the refrigerator control to a warmer temperature.

 

 

 

 

too cold.

 

 

 

 

 

Door/drawer does not

 

Rollers need adjusting.

See Preparing to Install the Refrigerator.

close by itself

 

 

 

 

 

 

 

Interior light does

 

No power at outlet.

Replace fuse or reset the breaker.

not work

 

 

 

 

Light bulb burned out.

See Replacing the light bulbs.

 

 

 

 

 

 

Door squeaks when

 

Hinge and/or gasket needs

 

opened

 

lubrication.

 

 

 

 

 

Freezer door/drawer

 

This is normal if, after popping

This indicates that there is a good seal on the freezer

pops open when

 

open, the freezer door/drawer

door/drawer. If the freezer door/drawer does not

refrigerator door

 

closed on its own.

automatically close after popping open, then see the

is closed

 

 

Problem: Door/drawer does not close by itself, above.

 

 

 

 

Icemaker power switch

 

Freezer door/drawer is open.

This is normal. Power to the icemaker is interrupted

is in the I (on) position,

 

 

when the freezer door/drawer is open to prevent ice

but green power light

 

 

from ejecting and dropping into the back of the freezer.

is not on

 

 

To check if icemaker is working properly, press the

 

 

 

freezer light switch located on the upper right side

 

 

 

of the freezer. The green power light will come on.

 

 

 

 

Water is spilling out

 

Freezer door/drawer was

Clean up spill, then shut the freezer door/drawer and

of icemaker mold

 

opened shortly after icemaker

do not open for approximately 4 hours. This will allow

 

 

was installed.

the freezer to reach the correct operating temperature

 

 

 

for making ice.

 

 

 

 

 

 

Freezer door left open for an

Because of door openings, freezer could not maintain

 

 

extended period, then opened

the correct operating temperature for making ice. Clean

 

 

and closed frequently soon after.

up spill, then shut the freezer door/drawer and do not

 

 

 

open for approximately 4 hours.

 

 

 

 

Cubes too small/

 

Not enough water pressure

Collar type self-piercing water valves are not

reduced ice production

 

to icemaker water valve.

recommended unless a 1/4hole is predrilled in home

 

 

 

water line. See Installing the Water Line instructions in

 

 

 

the Icemaker Accessory Kit Installation Instructions.

 

 

 

 

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GE 18 Moisture forms on, Outside of refrigerator, Humid weather, air, Carries moisture into, Are opened Food freezing

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