GE 20 Before you call for service…, Problem, Possible Causes, What To Do, warm on some models

Consumer Support Troubleshooting Tips Installation Instructions Operating Instructions Safety Instructions

Before you call for service…

Problem	Possible Causes	What To Do
Water has poor taste/odor	Water dispenser has not been	•Dispense water until all water in system is replenished.
(on some models)	used for a long time.
Water in first glass is	Normal when refrigerator	•Wait 24 hours for the refrigerator to completely
warm (on some models)	is first installed.	cool down.
	Water dispenser has not been	• Dispense water until all water in system is replenished.
	used for a long time.
	Water system has been drained.	•Allow several hours for replenished supply to chill.
Water dispenser does	Water supply line turned	• See Installing the water line.
not work (on some models)	off or not connected.
	Water filter clogged.	• Replace filter cartridge or remove filter and install plug.
	Air may be trapped in the	•Press the dispenser arm for at least two minutes.
	water system.
	Dispenser is LOCKED.	• Press and hold the LOCK CONTROL pad for 3 seconds.
Water spurting from	Newly-installed filter cartridge.	•Run water from the dispenser for 3 minutes (about
dispenser		11⁄2 gallons).
Water is not dispensed	Water in reservoir is frozen.	• Call for service.
No water or ice cube	Supply line or shutoff	• Call a plumber.
production	valve is clogged.
	Water filter clogged.	•Replace filter cartridge or remove filter and install plug.
	Dispenser is LOCKED.	• Press and hold the LOCK CONTROL pad for 3 seconds.
Refrigerator has odor	Foods transmitting	• Foods with strong odors should be tightly wrapped.
	odor to refrigerator.	• Keep an open box of baking soda in the refrigerator;
		replace every three months.
	Interior needs cleaning.	• See Care and cleaning.
	Defrost water drainage	•See Care and cleaning.
	system needs cleaning.
Moisture forms on	Not unusual during	•Wipe surface dry.
outside of refrigerator	periods of high humidity.
Moisture collects inside	Too frequent or too
	long door openings.
Interior light does	No power at outlet.	• Replace fuse or reset the breaker.
not work
	Light bulb burned out.	•See Replacing the light bulbs.
Water on kitchen floor or	Drain in the bottom of	• See Care and cleaning.
on bottom of freezer	the freezer clogged.
	Cubes jammed in chute.	•Poke ice through with a wooden spoon.
Hot air from bottom	Normal air flow cooling motor.
of refrigerator	In the refrigeration process,
	it is normal that heat be expelled
	in the area under the refrigerator.
	Some floor coverings are sensitive
	and will discolor at these normal
	and safe temperatures.
CUBED ICE was selected	Last setting was CRUSHED ICE.	• A few cubes were left in the crusher from the previous
but CRUSHED ICE was		setting. This is normal.
dispensed (on some models)
Frequent “buzzing” sound	Icemaker power switch is in the	• Set the power switch to the O (off) position. Keeping it in
	I (on) position but the water supply the I (on) position will damage the water valve.
	to the refrigerator has not been
	connected.

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