If you need service.
In many cities, there’s a General Electric Factory Service Center. Call, and a radio dispatched truck will come to your home by appointment — morning or afternoon. Charge the work, if you Eke. All the centers accept both MasterCard and Visa Cards;
Check the White Pages for “GENERAL ELECTRIC COMPANY” or “GENERAL ELECTRIC FACTORY SERVICE.”
Or look for General Electric franchised Customer Care” servicers. You’ll find them in the Yellow Pages under “GENERAL ELECTRIC CUSTOMER CARE@ SERVICE” or “GENERAL ELECTRIC– HOTPOINT CUSTOMER CARE@ SERVICE.”
If you need service literature, parts lists,
parts or accessories, contact one of the
Factory Service Centers, a franchised
Customer Carea servicer or your dealer.
If you are dissatisfied with the service you
received, here are three steps you should
follow:
FIRST, contact the people who serviced your appliance. Explain why you are dissatisfied. In most cases, this will solve the problem.
NEXT, if you are still dissatisfied, write all the details — including your phone number — to:
Manager, Consumer Relations
General Electric Company
Appliance Park
Louisville, Kentucky 40225
FINALLY, if your problem is still not resolved, write:
Major Appliance Consumer Action Panel 20 North Wacker Drive
Chicago, Illinois 60606
This panel, known as MACAP, is a group of independent consumer experts under the sponsorship of several industry associations. Its purpose is to study practices and advise the industry of ways to improve customer service. Because MACAP is free of industry control and influence, it is able to make impartial recommendations, considering each case individually.
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