GE 71722 warranty Problem Solving Cause Solution

PROBLEM SOLVING

NOTE: Turn off the switch and unplug the electrical cord before servicing.

PROBLEM	CAUSE		SOLUTION
Motor will not start.	☐3Electric Plug	☐ Push plug securely into outlet.
		☐ Try another outlet.
	☐3Power switch is not turned ON	☐ Check circuit breaker.
		☐ Make sure power switch is in ON position.
Cleaning solution	☐3Clean Water Solution Tank is	☐ Be sure Clean Water Solution Tank is locked securely into
and water are not	incorrectly installed		place.
released from the	☐3Carpet nozzle area clogged	☐ Refill Clean Water Solution Tank with clean water and solution.
Carpet Nozzle		☐ Remove debris from the carpet nozzle area.
		☐ Check Plunger, Boot Seal and Filter Assembly (see p. 16)
Cleaning solution	☐3Air Lock	☐ With unit in the OFF position, raise the attachment handle
and water are not			above your head. Then engage the attachment handle trigger
released from the	☐3Low water solution level in clean		for 4 seconds. Turn unit ON to resume spraying.
Upholstery/Stair		☐ Check the water level in the Clean Water Solution Tank
Nozzle	water solution tank	☐	and refill.
	☐		Clear the Upholstery/Stair Nozzle of debris.
	3Clog in Upholstery/Stair Nozzle
	☐3Clog in Upholstery/Stair Nozzle	☐ Remove the “M” shaped piece on the underside of the
	tubing		Upholstery/Stair Nozzle, then remove, rinse and replace
	☐3Plunger, Boot Seal and Filter		the filter into the Solution Tube (see p. 14).
		☐ Check Plunger, Boot Seal and Filter Assembly (see p. 16)
	Assembly is not in correct position
Does not pick up	☐3Recovery Tank is full	☐ Empty Recovery Tank. Replace lid and return to cleaner.
the dispensed			Resume cleaning.
cleaning solution		☐ There may be excessive foam in the Recovery Tank.
and water from			Use correct cleaning solution and water mix ratio:
carpet			(4 ounces of cleaning solution per 1 gallon of water.)
	☐3Recovery Tank is not fully installed		Empty Recovery Tank, then clean or replace the filter.
		☐ Make sure Recovery Tank is fully locked into position.
	☐3Selector Knob is not in carpet position	☐ Make sure the Selector Knob is in the carpet position.
Does not clean the	☐3Belt	☐ Replace a cut, loose, or out of shape belt (see p. 17)
carpet	☐3Brush Roll	☐ Remove belt cap and clean hair, thread and debris from bristles
	☐3Improper cleaning solution used		and brush roll area. Replace brush roll if bristles are worn.
		☐ Use Genuine GE Carpet/Upholstery Cleaning Solution.
	☐3Selector Knob not in carpet position	☐ Make sure Selector Knob is in carpet position.
Clean Water	☐3Plunger, Boot Seal and Filter	☐ Remove Clean Water Solution Tank and check Plunger, Boot
Solution Tank	Assembly is not in correct position		Seal and Filter Assembly by removing it and reinstalling it into
leaks prior to			the reservoir by pressing the top of the plastic plunger
activating handle			downward. Do not press down on the rubber Boot Seal.
trigger or
Upholstery/Stair
Nozzle Trigger
Minimal suction at	☐3Selector Knob is not in the	☐ Make sure Selector Knob is in attachment position.
the end of the hose	attachment position
	☐3Upholstery/Stair Nozzle is clogged	☐ Remove any visible clogs from nozzle that restricts the airflow.
		☐ Activate the Upholstery/Stair Nozzle Trigger and flush with
	☐3Recovery Tank not completely		clean water while the unit is in attachment mode (see p. 14).
		☐ Make sure Recovery Tank is in locked secured position.
	installed
Water appears on	☐3Plunger, Boot Seal and Filter	☐ Remove Clean Water Solution Tank and check Plunger, Boot
top of the	Assembly is not correctly installed		Seal and Filter Assembly by removing it and reinstalling it into
Recovery Tank			the reservoir by pressing the top of the plastic plunger
			downward. Do not press down on the rubber Boot Seal.
Suction shuts off	☐3Excessive foam in the	☐ Use correct cleaning solution and water mix ratio:
prematurely	Recovery Tank		(4 ounces of cleaning solution per 1 gallon of water.)
	☐3Improper cleaning solution used		Empty Recovery Tank, then clean or replace the filter.
		☐ Use Genuine GE Carpet/Upholstery Cleaning Solution.
Missing parts		☐ Call 1-877-207-0923 for customer assistance.
Questions		☐ Call 1-877-207-0923 for customer assistance.

18