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Motor will not start. MElectric Plug MPush plug securely into outlet.
MTry another outlet.
MCheck circuit breaker.
MPower switch is not turned ON MMake sure power switch is in ON position.
Cleaning solution MClean Water Solution Tank is MBe sure Clean Water Solution Tank is locked securely into
and water are not incorrectly installed place.
released from the MRefill Clean Water Solution Tank with clean water and solution.
Carpet Nozzle MCarpet nozzle area clogged MRemove debris from the carpet nozzle area.
MCheck Plunger, Boot Seal and Filter Assembly (see p. 16)
Cleaning solution MAir Lock MWith unit in the OFF position, raise the attachment handle
and water are not above your head. Then engage the attachment handle trigger
released from the for 4 seconds. Turn unit ON to resume spraying.
Upholstery/Stair MLow water solution level in clean MCheck the water level in the Clean Water Solution Tank
Nozzle water solution tank and refill.
MClog in Upholstery/Stair Nozzle MClear the Upholstery/Stair Nozzle of debris.
MClog in Upholstery/Stair Nozzle MRemove the “M” shaped piece on the underside of the
tubing Upholstery/Stair Nozzle, then remove, rinse and replace
the filter into the Solution Tube (see p. 14).
MPlunger, Boot Seal and Filter MCheck Plunger, Boot Seal and Filter Assembly (see p. 16)
Assembly is not in correct position
Does not pick up MRecovery Tank is full MEmpty Recovery Tank. Replace lid and return to cleaner.
the dispensed Resume cleaning.
cleaning solution MThere may be excessive foam in the Recovery Tank.
and water from Use correct cleaning solution and water mix ratio:
carpet (4 ounces of cleaning solution per 1 gallon of water.)
Empty Recovery Tank, then clean or replace the filter.
MRecovery Tank is not fully installed MMake sure Recovery Tank is fully locked into position.
MSelector Knob is not in carpet position MMake sure the Selector Knob is in the carpet position.
Does not clean the MBelt MReplace a cut, loose, or out of shape belt (see p. 17)
carpet MBrush Roll MRemove belt cap and clean hair, thread and debris from bristles
and brush roll area. Replace brush roll if bristles are worn.
MImproper cleaning solution used MUse Genuine GE Carpet/Upholstery Cleaning Solution.
MSelector Knob not in carpet position MMake sure Selector Knob is in carpet position.
Clean Water MPlunger, Boot Seal and Filter MRemove Clean Water Solution Tank and check Plunger, Boot
Solution Tank Assembly is not in correct position Seal and Filter Assembly by removing it and reinstalling it into
leaks prior to the reservoir by pressing the top of the plastic plunger
activating handle downward. Do not press down on the rubber Boot Seal.
trigger or
Upholstery/Stair
Nozzle Trigger
Minimal suction at MSelector Knob is not in the MMake sure Selector Knob is in attachment position.
the end of the hose attachment position
MUpholstery/Stair Nozzle is clogged MRemove any visible clogs from nozzle that restricts the airflow.
MActivate the Upholstery/Stair Nozzle Trigger and flush with
clean water while the unit is in attachment mode (see p. 14).
MRecovery Tank not completely MMake sure Recovery Tank is in locked secured position.
installed
Water appears on MPlunger, Boot Seal and Filter MRemove Clean Water Solution Tank and check Plunger, Boot
top of the Assembly is not correctly installed Seal and Filter Assembly by removing it and reinstalling it into
Recovery Tank the reser voir by pressing the top of the plastic plunger
downward. Do not press down on the rubber Boot Seal.
Suction shuts off MExcessive foam in the MUse correct cleaning solution and water mix ratio:
prematurely Recovery Tank (4 ounces of cleaning solution per 1 gallon of water.)
Empty Recovery Tank, then clean or replace the filter.
MImproper cleaning solution used MUse Genuine GE Carpet/Upholstery Cleaning Solution.
Missing parts MCall 1-877-207-0923 for customer assistance.
Questions MCall 1-877-207-0923 for customer assistance.
PROBLEM SOLVING

NOTE: Turn off the switch and unplug the electrical cord before servicing.

PROBLEM CAUSE SOLUTION
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