Before you call for service… | GEAppliances.com |
Troubleshooting Tips
Save time and money! Review the charts on the following pages first and you may not need to call for service.
Problem |
| Possible Causes | What To Do |
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Surface units will not |
| Improper cookware | • Use pans which are flat and match the diameter |
maintain a rolling boil |
| being used. | of the surface unit selected. |
or cooking is not |
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fast enough |
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Surface units do |
| A fuse in your home may be | • Replace the fuse or reset the circuit breaker. |
not work properly |
| blown or the circuit breaker |
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| tripped. |
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| Cooktop controls | • Check to see the correct control is set for the surface |
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| improperly set. | unit you are using. |
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Scratches (may appear |
| Incorrect cleaning | • Scratches are not removable. Tiny scratches will become |
as cracks) on cooktop |
| methods being used. | less visible in time as a result of cleaning. |
glass surface |
| Cookware with rough bottoms | • To avoid scratches, use the recommended cleaning |
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| being used or coarse particles | procedures. Make sure bottoms of cookware are clean |
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| (salt or sand) were between | before use, and use cookware with smooth bottoms. |
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| the cookware and the surface |
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| of the cooktop. |
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| Cookware has been slid |
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| across the cooktop surface. |
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Areas of discoloration |
| Food spillovers not cleaned | • See the Cleaning the glass cooktop section. |
on the cooktop |
| before next use. |
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| Hot surface on a model | • This is normal. The surface may appear discolored |
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| with a light colored | when it is hot. This is temporary and will disappear |
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| glass cooktop. | as the glass cools. |
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Plastic melted |
| Hot cooktop came into | • See the Glass |
to the surface |
| contact with plastic placed | section in the Cleaning the glass cooktop section. |
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| on the hot cooktop. |
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Pitting (or indentation) |
| Hot sugar mixture spilled | • Call a qualified technician for replacement. |
of the cooktop |
| on the cooktop. |
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Frequent cycling |
| Improper cookware | • Use only flat cookware to minimize cycling. |
off and on of |
| being used. |
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surface units |
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The display goes |
| Power surge. | • Disconnect power at the fuse box or circuit breaker |
blank or indicator |
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| for at least 10 seconds. Turn power on and power |
lights come on when |
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| up your range. If the indicator lights are still on, |
range is not in use |
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| call for service. |
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Clock and timer do |
| Plug on range is not completely | • Make sure electrical plug is plugged into a live, properly |
not work |
| inserted in the electrical outlet. | grounded outlet. |
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| A fuse in your home may | • Replace the fuse or reset the circuit breaker. |
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| be blown or the circuit |
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| breaker tripped. |
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| Oven controls improperly set. | • See the Using the clock and timer section. |
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| 25 |
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Safety Instructions Operating Instructions Care and Cleaning Troubleshooting Tips Consumer Support
