Troubleshooting Tips
Save time and money! Review the charts on the following
pages first and you may not need to call for service.
WATER Possible Causes What To Do
Too many suds Type of detergent •Switch to a lower sudsing detergent brand and follow
instructions on package.
Soft water •Try less detergent.
Too much detergent. •Measure your detergent carefully. Use less soap if you
have soft water, a smaller load or a lightly soiled load.
Water leaks Fill hoses or drain hose is •Make sure hose connections are tight at faucets and
improperly connected rubber washers are installed. Make sure end of drain
hose is correctly inserted in and secured to drain facility.
The drain hose should be inserted into the washer and
the collar or clip should be screwed in. Remove any
kinks in the drain hose and make sure that it is not
pushed too close to the wall.
Household drain may •Check household plumbing. You may need to call a
be clogged plumber.
Constant water pressure •Tighten hoses at the faucets and turn the water off after
to the fill hoses at the each use.
water source •Check condition of the fill hoses; they should be
replaced every 5 years.
Using too much detergent •Use less detergent. Use less soap if you have soft water,
in washer a smaller load or a lightly soiled load.
Fill hoses, washers and screens •The washer and screens that come with the inlet hoses
must be installed properly. Over time, these should be
replaced.
Overloading the washer •Loosely load clothes no higher than the top row of holes
in the washer basket. The water level should just cover
the clothes.
Water temperature Cooler water temperatures •New laundry detergents have been formulated to work
seems incorrect provide improved energy with cooler water temperatures without affecting wash
efficiency performance.
Control is not set properly •Check water temperature control (on some models) or
Cycle knob and adjust.
Water supply is turned off •Turn both hot and cold faucets fully on and make sure
or improperly connected hoses are connected to correct faucets.
Water valve screens are •
Turn off the water source and disconnect the water fill
stopped up
hoses from the upper back of the washer. Use a brush or
toothpick to clean the screens in the machine. Reconnect
the hoses and turn the water back on.
House water heater is •Make sure house water heater is delivering water
not set properly at 120°F–140°F (48°C–60°C).
Water won’t drain Drain hose is kinked or •Straighten drain hose and make sure washer is not
improperly connected sitting on it.
•Top of drain outlet should be less than 8 ft. (2.5 m)
above floor.
Before you call for service… www.geappliances.ca
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