Operating Instructions Safety InstructionsConsumer Support Troubleshooting Tips
PERFORMANCE Possible Causes What To Do
Colored spots Incorrect use of fabric •Check fabric softener package for instructions and
softener follow directions for using dispenser.
•Pretreat stain and rewash.
Dye transfer •Sort whites or lightly colored items from dark colors.
Grayed or yellowed Not enough detergent •Use more detergent (especially with larger loads).
clothes Be sure to follow detergent manufacturer’s directions.
Hard water •Use a water conditioner like Calgon brand or install
a water softener.
Water is not hot enough •Make sure water heater is delivering water at
120°F–140°F (48°C–60°C).
Washer is overloaded •Select load size to match clothes load.
Detergent is not dissolving •Add detergent as wash basket fills with water before
you load clothes.
Dye transfer •Sort clothes by color. If fabric label stateswash separately,
unstable dyes may be indicated.
OPERATION Possible Causes What To Do
Washer pauses during
The washer normally pauses
wash cycle
between washing steps
Washer pauses during
This is normal •The washer may pause during the spin cycle to remove
spin cycle
soapy water more efficiently.
Washer won’t operate Washer is unplugged •Make sure cord is plugged securely into a working outlet.
Water supply is turned off •Turn both hot and cold faucets fully on.
Controls are not set •Check controls and make sure Cycle knob is pulled out
properly to ON position.
Lid is open—safety feature •Close lid and reset cycle, to the beginning if necessary.
prevents agitation and spinning
when lid is up
Circuit breaker/fuse is •Check house circuit breakers/fuses. Replace fuses or
tripped/blown reset breaker. Washer should have separate outlet.
Before you call for service…WATER(cont.) Possible Causes What To Do
Water fills and drains Siphoning •If your standpipe or drain for the washer is less than 3 feet
at the same time off the floor, the water will drain from the tub while it is
filling. Lifting the drain hose at least 3 feet off the floor
will allow the water to remain in the tub until the pump
drains it out. The anti-siphon clip will lift the drain hose
high enough to do this. The anti-siphon clip is included
with the installation parts package for your washer.
•Another way siphoning can occur is if the standpipe is
stuffed with rags or other items that prevent air from
escaping with the water. Air flow is needed to break
the suction.
•Check to make sure only the straight part of the drain
hose is inserted into the standpipe; no ribs of the drain
hose should be in the standpipe or drain pipe.
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