GE Before you call for service

Problem Possible Causes What To Do
Dishes and flatware Inlet water temperature •Raise the water heater temperature to 120°F.
not clean is below 120°F •Use HI TEMP WASH.
Water pressure is •Turn on a faucet. Is water coming out more slowly than usual?
temporarily low If so, wait until pressure is normal before using your dishwasher.
Air gap is clogged •Clean the air gap.
Improper rack loading •Make sure large dishware does not block the detergent dispenser or
the wash arms.
Spots and filming •Use Jet-Dry®or Cascade Rinse Aid®rinse agent to remove spots and
on glasses and prevent new film buildup.
flatware •To remove stubborn spots and pre-existing film from glassware:
1 Remove all metal utensils from the dishwasher.
2Do not add detergent.
3Select the longest cycle.
4Start the dishwasher and allow to run for 18 to 22 minutes.
Dishwasher will now be in the main wash.
5Open the door and pour 2 cups (500 ml) of white
vinegar into the
bottom of the dishwasher.
6Close the door and allow to complete the cycle. If vinegar rinse
doesn’t work: Repeat as above, except use 1/4 cup (60 ml) of citric
acid crystals instead of vinegar.
Cloudiness on Combination of soft •This is called etching and is permanent. To prevent this from
glassware water and too much happening, use less detergent if you have soft water. Wash glassware
detergent in the shortest cycle that will get them clean.
Water temperature •Lower the water heater temperature.
entering the dishwasher
exceeds 150°F
Yellow or brown film Tea or coffee stains •Remove the stain by hand, using a solution of 1/2 cup bleach and
on tub 3 cups warm water.
WARNING
Before cleaning interior, wait at least 20 minutes after a cycle for the
heating element to cool down. Failure to do so can result in burns.
An overall yellow or •A special filter in the water supply line is the only way to correct this
brown film can be problem. Contact a water softener company.
caused by iron deposits
in water
White film on inside Hard water minerals •GErecommends Jet-Dry®or Cascade Rinse Aid®to help remove some
surfaces hard water mineral stains.
•For extreme staining, clean the interior by applying dishwasher
detergent to a damp sponge. Wear rubber gloves. DONOT use any
type of cleaners other than those recommended or hand dishwashing
detergent because it may cause foaming or sudsing. Cascade®,
Cascade®Complete and Electrasol®Dishwashing Detergents have
been approved for all GE dishwashers.
Detergent cup lid •Unlatch the door. Press the START/RESET pad three times within two
latched accidentally seconds. The detergent cup will trip.
by user
Detergent left in Dishes are blocking the •Reposition the dishes.
dispenser cups detergent cups
Steam This is normal •Steam comes through the vent by the door latch during drying and
when water is being pumped out.
Black or gray Aluminum utensils have •Remove marks with a mild, abrasive cleaner.
marks on dishes rubbed against dishes
Before you call for service…
Extremely hard water
Low inlet water
temperature
Overloading the
dishwasher
Improper loading
Old or damp powder
detergent
Rinse agent dispenser
empty
Too little detergent
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Operating Instructions Safety InstructionsConsumer Support Troubleshooting Tips