Problem |
| Possible Causes | What To Do |
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Water dispenser is noisy |
| Water dispenser is uneven. | • Make sure the water is installed on a level floor or counter |
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| strong enough to support it when fully loaded. |
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| Bottle making a gurgling noise | •This is normal. |
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| as water fills the tanks. |
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| Hot water boiling sound. | •This is normal. |
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| Dispenser or water bottle shakes | •This is normal. |
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| when the cooling system cycles off. |
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Chiller does not operate |
| Chiller is not on. | • Turn the Cold (Blue) power switch on. |
(chiller models only) |
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| Water dispenser is unplugged. | • Push the plug completely into the outlet. |
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| The fuse is blown/circuit | • Replace fuse or reset the breaker. |
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| breaker is tripped. |
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Vibration or rattling |
| Water dispenser is on | • Use shims to level the unit. |
(slight vibration |
| an uneven surface. |
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is normal) |
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Compressor/motor operates (blue light on) for long periods or cycles (chiller models only)
Often occurs when large | • This is normal. |
amounts of food are placed |
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in cooler. |
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Door left open. | • Check to see if package is holding door open. |
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Hot weather or frequent | • This is normal. |
door openings. |
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Compressor/motor operates (blue light on) for long periods or cycles (all models)
Normal when unit is first | • Wait 24 hours for the unit to completely cool down. |
plugged in. |
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Not enough clearance | • Make sure there is enough air circulation around |
from the wall. | the unit. |
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Water system overfilled. | • Dispense water from the cold faucet until air is released |
| into the bottle. |
Chiller compartment | Door left open. | • Check to see if package is holding door open. |
too warm |
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(chiller models only) |
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Compartment/cold water | Low ambient temperature. | • Place units in room temperature environment. |
too cold/frozen |
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Chiller compartment has | Foods transmitting odor | • Foods with strong odors should be tightly wrapped. |
odor (chiller models only) | to chiller. | • Keep an open box of baking soda in the unit; replace every |
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| three months. |
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| Interior needs cleaning. | • See Care and cleaning. |
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Moisture forms on outside | Not unusual during periods | • Wipe surface dry. |
of chiller compartment | of high humidity and/or | • Operate unit in temperature- and |
(chiller models only) | temperature. | • Place unit in tray to contain moisture accumulation. |
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Moisture collects inside | Too frequent or too long | • Minimize time door is open. |
chiller compartment | door openings. | • Wipe surface dry. |
(in humid weather, air |
| • Empty internal drip tray. |
carries moisture into |
| • Operate unit in temperature- and |
chiller compartment |
| • Place unit in tray to contain moisture accumulation. |
when door is opened) |
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(chiller models only) |
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