GE JGP962 Before you call for service…, Problem, Possible Causes, What To Do, Incorrect cleaning

Consumer Support Troubleshooting Tips Care and Cleaning Operating Instructions Safety Instructions

Before you call for service…

Problem	Possible Causes	What To Do
Scratches (may appear	Incorrect cleaning	• Scratches are not removable. Tiny scratches will
as cracks) on cooktop	methods being used.	become less visible in time as a result of cleaning.
glass surface	Cookware with rough bottoms	• To avoid scratches, use the recommended cleaning
	being used or coarse particles	procedures. Make sure bottoms of cookware are clean
	(salt or sand) were between	before use, and use cookware with smooth bottoms.
	the cookware and the surface
	of the cooktop.
	Cookware has been slid
	across the cooktop surface.
Areas of discoloration	Food spillovers not cleaned	• See the Cleaning the glass cooktop section.
on the glass cooktop	before next use.
surface
	Hot surface on a model	• This is normal. The surface may appear discolored
	with a light-colored cooktop.	when it is hot. This is temporary and will disappear
		as the glass cools.
Plastic melted	Hot cooktop came into	• See the Glass surface—potential for permanent
to the glass cooktop	contact with plastic placed	damage section in the Cleaning the glass cooktop
surface	on the hot cooktop.	surface section.
Pitting (or indentation)	Hot sugar mixture spilled	• Call a qualified technician for replacement.
of the cooktop	on the cooktop.

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