GE JTP5030, JKP4827, JKP5027 Before you call for service…, Problem Possible Causes What To Do

Consumer Support Troubleshooting Tips Care and Cleaning Operating Instructions Safety Instructions

Before you call for service…

Troubleshooting Tips

Save time and money! Review the charts on the following pages first and you may not need to call for service.

Problem	Possible Causes	What To Do
Control signals after	You forgot to enter a	• Press the BAKE pad and desired temperature or the
entering cooking time	bake temperature or	SELF CLEAN STD/LOW pad and desired clean time.
or delay start	cleaning time.
Food does not bake	Oven controls improperly set.	• See the Using the oven section.
or roast properly
	Shelf position is incorrect	• See the Using the oven section.
	or the shelf is not level.
	Incorrect cookware or	• See the Using the oven section.
	cookware of improper
	size being used.
	Oven thermostat	• See the Adjust the oven thermostat—Do it yourself!
	needs adjustment.	section.
Food does not	Oven controls improperly set.	• Make sure you press the BROIL HI/LO pad.
broil properly
	Improper shelf	• See the Broiling Guide.
	position being used.
	Food being cooked	• Use the broiling pan and grid that came with your oven.
	in a hot pan.	Make sure it is cool.
	Cookware not suited	• Use the broiling pan and grid that came with your oven.
	for broiling.
	Aluminum foil used on the	• See the Using the oven section.
	the broiling pan and grid has
	not been fitted properly and
	slit as recommended.
	In some areas the power	• Preheat the broil element for 10 minutes.
	(voltage) may be low.	• Broil for the longest period of time recommended in
		the Broiling Guide.
Clock and timer	A fuse in your home	• Replace the fuse or reset the circuit breaker.
do not work	may be blown or the
	circuit breaker tripped.
	Oven controls improperly set.	• See the Using the clock, timer and control lockout
		section.
Oven light does	Light bulb is loose or defective.	• Tighten or replace the bulb.
not work
	Pad operating light is broken.	• Call for service.

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