GE JNM1731, JVM1740, JVM1730 Before You Call For Service, Problem Possible Cause What to Do

If Something Goes Wrong

Before You Call For Service

Problem	Possible Cause	What to Do
Oven will not	A fuse in your home	• Replace fuse or reset circuit breaker.
start	may be blown or the
	circuit breaker tripped.
	Power surge.	• Unplug the microwave oven, then plug
		it back in.
	Plug not fully inserted	• Make sure the 3-prong plug on the
	into wall outlet.	oven is fully inserted into wall outlet.
	Door not securely closed.	• Open the door and close securely.
Floor of the oven is	The cooktop light is	• This is normal.
warm, even when	located below the oven
the oven has not	floor. When the light
been used	is on, the heat it
	produces may make the
	oven floor get warm.
“LOCKED” appears	The control has been	• Press and hold CLEAR/OFF for
on display	locked.	about 3 seconds to unlock the control.
Vent fan will not	The vent fan	• The vent fan cannot be turned off
turn off	automatically turns on	while the microwave is operating.
	to cool internal parts	This is normal. Wait for the microwave
	while the microwave	to turn off and the fan will either go
	is on.	off automatically or you will need to
		turn it off by pressing the Vent Fan
		pad after the microwave is off.
“BAD PROBE”	The probe has not been	• Insert the probe properly into the
appears on display	completely inserted into	oven wall outlet.
	the oven wall outlet.
	The probe is defective.	• Replace the probe.
“PLEASE INSERT	Probe has been	• Insert the probe properly into the
PROBE“ appears	forgotten or not	oven wall outlet.
on display	inserted properly.
“SENSOR ERROR”	When using a Sensor	• Do not open door until steam is
appears on display	feature, the door was	sensed and time is shown counting
	opened before steam	down on display.
	could be detected.
	Steam was not detected	• Use Time Cook to heat for more time.
	in maximum amount
	of time.

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