Consumer Support Troubleshooting Tips Care and Cleaning Operating Instructions Safety Instructions

Before you call for service…

Troubleshooting Tips

Save time and money! Review the chart on this page first and you may not need to call for service.

Problem

 

Possible Causes

What To Do

 

 

 

 

Surface units not

 

The surface units are

With the controls off, check to make sure the surface

functioning properly

 

not plugged in solidly.

unit is plugged completely into the receptacle.

 

 

 

 

 

 

The surface unit

Check to see the correct control is set for the surface

 

 

controls improperly set.

unit you are using.

 

 

 

 

 

 

The drip pans are not set

With the controls off, check to make sure the drip

 

 

securely in the cooktop.

pan is in the recess in the cooktop and that the

 

 

 

opening in the pan lines up with the receptacle.

A fuse in your home may be Replace the fuse or reset the circuit breaker. blown or the circuit breaker

tripped.

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GE JP328 JP626 owner manual Before you call for service…, Surface units not, Functioning properly