Consumer Support Troubleshooting Tips Care and Cleaning Operating Instructions Safety Instructions

Before You Call For Service…

Troubleshooting Tips

Save time and money! Review the charts on the following pages first and you may not need to call for service.

Problem

 

Possible Causes

What To Do

 

 

 

 

 

Surface units will not

 

Improper cookware

Use pans which are absolutely flat and match

maintain a rolling boil

 

being used.

the diameter of the surface unit selected.

or cooking is slow

 

 

 

 

 

 

 

 

 

Surface units do

 

A fuse in your home may be

Replace the fuse or reset the circuit breaker.

not work properly

 

blown or the circuit breaker

 

 

 

tripped.

 

 

 

 

 

 

 

 

Cooktop controls

Check to see the correct control is set for the surface

 

 

improperly set.

unit you are using.

 

 

 

 

 

Tiny scratches or metal

 

Incorrect cleaning

Use recommended cleaning procedures.

marks (may appear as

 

methods being used.

 

cracks) or abrasions on

 

 

 

 

 

Cookware with rough

Be sure cookware bottoms and cookware are clean

radiant cooktop glass

 

 

bottoms being used or

before use. Use cookware with smooth bottoms.

surface

 

 

coarse particles (salt

Tiny scratches are not removable but will become

 

 

 

 

or sand) were between

less visible in time as a result of cleaning.

 

 

the cookware and the

 

 

 

surface of the cooktop.

 

 

 

 

 

 

 

Cookware has been

 

 

 

slid across the cooktop

 

 

 

surface.

 

 

 

 

 

Areas of discoloration

 

Improper cookware

Marks from aluminum and copper pans as well as

or dark streaks on the

 

being used.

mineral deposits from water or food can be removed

cooktop

 

 

 

with the cleaning cream.

 

 

 

 

 

 

 

Hot surface on a model

This is normal. The surface may appear discolored

 

 

with a light-colored cooktop.

when it is hot. This is temporary and will disappear

 

 

 

 

as the glass cools.

 

 

 

 

 

 

Food spillovers not cleaned See the Cleaning the glass cooktop section.

 

 

before next use.

 

 

 

 

 

 

Incorrect cleaning methods Use recommended cleaning procedures.

 

 

being used.

 

 

 

 

 

Plastic melted to

 

Hot cooktop came into

See the Glass surface – potential for permanent damage

the surface

 

contact with plastic placed

section in the Cleaning the glass cooktop section.

 

 

on the hot cooktop.

 

 

 

 

 

Pitting (or indentation)

 

Hot sugar mixture spilled

Call a qualified technician for replacement.

of the cooktop

 

on the cooktop.

 

 

 

 

 

Frequent cycling off

 

Improper cookware

Use only flat cookware to minimize cycling.

and on of surface units

 

being used.

 

 

 

 

 

Cooktop feels hot

 

Improper cookware

The glass cooktop surface may seem hotter than you

 

 

being used.

are used to. This is normal. Use pans which are

 

 

 

 

absolutely flat.

 

 

 

 

Control knob will

 

Cooktop controls

When the knob is in the OFF position, it must be

not turn

 

improperly set.

pushed in before it can be turned. When the knob

12

 

 

 

is in any other position, it can be turned without

 

 

 

being pushed in.

 

 

 

 

 

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GE JP350 owner manual Before You Call For Service…, Troubleshooting Tips

JP350 specifications

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