Software troubleshooting | HP M1217NFW CE844A#BGJ manual

You are unable to print from a third-party USB card.

CauseSolution

This error occurs when the software for USB products is not installed. When adding a third-party USB card, you might need the Apple USB Adapter Card Support software. The most current version of this software is available from the Apple Web site.

When connected with a USB cable, the product does not appear in the Printer Setup Utility or Print & Fax list after the driver is selected.

Cause	Solution

This problem is caused by either a software or a hardware	Software troubleshooting
component.	● Check that your Mac supports USB.
	● Check that your Mac supports USB.
	● Verify that your Mac operating system is Mac OS X v10.4 or
	later.
	● Ensure that your Mac has the appropriate USB software from
	Apple.
	Hardware troubleshooting
	● Check that the product is turned on.
	● Verify that the USB cable is connected correctly.
	● Check that you are using the appropriate high-speed USB
	cable.
	● Ensure that you do not have too many USB devices drawing
	power from the chain. Disconnect all of the devices from the
	chain, and connect the cable directly to the USB port on the
	host computer.
	● Check to see if more than two non-powered USB hubs are
	connected in a row on the chain. Disconnect all of the devices
	from the chain, and then connect the cable directly to the USB
	port on the host computer.
	NOTE: The iMac keyboard is a non-powered USB hub.

ENWW	Solve software problems 231

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HP M1217NFW CE844A#BGJ manual Software troubleshooting, Hardware troubleshooting

Contents

Laserjet Professional M1130/M1210 Page HP LaserJet Professional M1130/M1210 MFP Series Trademark Credits Copyright and License Conventions used in this guide Conventions used in this guide Table of contents Paper and print media Connect the product Scan Print tasksCopy Manage and maintain the product 155 Fax M1210 Series only 105 Solve problems 197 Appendix B Service and support 235 Appendix a Supplies and accessories 233Appendix C Specifications 245 Appendix D Regulatory information 247 Index 261 Xii Product basics M1130 Series M1210 Series Product comparison Environmental features Product features Economical printing AccessibilityArchive printing Supplies M1130 Series Product viewsFront view M1210 Series 10 9 Back view M1210 Series Serial number and model number location 11 10 Control-panel layout 15 14 13 12 Control panel menus M1210 Series only Delete Delete all Control-panel menusMenu item Sub-menu item Description Phone Book Add/Edit Menu item Description Stop Recv to PC 4Copy setup menu Up for this product Automatic print featurePhone Book report TAM Enww Generates the audible ring sound for an incoming voice All faxes Error correctionCall Edges Prints Paper path 9Network config. menu Enww Software for Windows Full software installation Print and scan drivers only Priority for print settingsSupported operating systems for Windows Printer driver Change the default settings for all print jobs Change printer-driver settings for WindowsChange the product configuration settings Remove software for Windows Windows Vista Click Start, Control Panel, and then Programs and Features HP Toolbox software Supported utilities for WindowsHP Embedded Web Server M1210 Series only Other Windows components and utilities Enww Use the product with Mac Software for Mac Priority for print settings for MacintoshSupported operating systems for Macintosh Supported printer drivers for Macintosh Change printer-driver settings for Mac Create a printing preset Create and use printing presets with MacUse printing presets Print with Mac Print multiple pages on one sheet of paper with Mac Print a cover page with Mac Print on both sides manually Print on both sides duplex with Mac Enww Fax with Mac M1210 Series only Use page-by-page scanning Scan with MacScan to file Scan to e-mail Enww Connect the product Printer sharing disclaimer Supported network operating systems Connect with USB CD installationHP Smart Install HP Smart Install on a wired network Install the product on a wired networkConnect to a network M1210 Series only Supported network protocols View or change network settings Configure network settingsSet or change the network password CD installation on a wired network Link speeds and duplex settings Paper and print media Media type Do not Understand paper useSpecial paper guidelines Understand paper use Change the paper size and type Mac Change the printer driver to match the paper type and sizeChange the paper size and type Windows Size Dimensions Input tray Size Dimensions Input tray Document feederSupported paper sizes Minimum 76 Supported paper types Load the input tray Load paper trays Tray adjustment for short media Enww Load the document feeder M1210 Series only Paper type How to load paper Tray or bin Paper type Specifications QuantityTray and bin capacity Paper orientation for loading trays Change the default paper-size setting M1130 Series Configure trays Change the default paper-type setting M1210 Series Change the default paper-size setting M1210 SeriesChange the default paper-type setting M1130 Series Enww Print tasks Cancel a print job Get help for any printing option with Windows Print with WindowsOpen the printer driver with Windows Print colored text as black with Windows Change the number of print copies with Windows Use a printing quick set Save custom print settings for reuse with Windows Create a custom printing quick set Select a custom page size Improve print quality with WindowsSelect a page size Select a paper type Select the print resolutionPrint on preprinted letterhead or forms with Windows Enww Properties or Preferences button Print the first or last page on different paper with Windows Enww Scale a document to fit page size Add a watermark to a document with Windows Manually print on both sides duplex with Windows Print on both sides duplex with Windows Click the Finishing tab Create a booklet with Windows Use HP Cloud Print Use HP ePrint Enww Use HP Direct Print wireless models only Use AirPrint Print multiple pages per sheet with Windows Enww Select page orientation with Windows Enww Copy One-touch copy Use copy functionsMultiple copies Create multiple copies M1130 Series Create multiple copies M1210 Series Copy a multiple-page originalCopy identification cards M1210 Series only Cancel a copy job M1130 Series Cancel a copy jobCancel a copy job M1210 Series Reduce or enlarge a copy image Reduce or enlarge copies M1210 Series Button to start Collate a copy job Copy settingsChange copy quality Collate copies M1210 Series Change the copy quality setting M1130 Series Check the scanner glass for dirt and smudges Change the copy quality setting M1210 Series Adjust the lightness or darkness for copies M1130 Series Adjust the lightness or darkness for copies Adjust the lightness or darkness for copies M1210 Series Copy a two-sided original to a two-sided document Copy on both sides duplexCopy a two-sided original to a one-sided document Copy on both sides duplex Copy Scan Scan by using HP Director Mac Scan by using HP LaserJet Scan WindowsUse scan functions Scan methods Scan from a WIA-compliant program Scan by using other softwareScan from a TWAIN-compliant program Readiris Cancel a scan Scan file format Scan settingsScanner resolution and color Color Resolution and color guidelinesSetting Recommended use Scan quality Enww Fax M1210 Series only Fax features Install and connect the hardware Set up faxConnect fax to a telephone line Connect additional devices Enww Enww Set up fax with an extension phone Set up fax with a telephone answering machine Setup for stand-alone fax Configure fax settings Use the control panel to set the fax time, date, and header Set fax time, date, and header Use the HP Fax Setup WizardUse of common localized letters in fax headers Key number Characters Use phone-book data from other programs Use the phone bookUse the control panel to create and edit the fax phone book Program Description Delete phone book Send fax settings Set fax settingsSet special dialing symbols and options Set the dial-tone detection Set the redial-on-busy option Set autoredial and the time between redialsSet tone-dialing or pulse-dialing Set the redial-on-communication-error option Set light/dark and resolutionSet the default light/dark contrast setting Set the redial-on-no-answer option Set the default resolution setting Set resolution settingsCover-page templates Customize a fax cover sheet Set fax forwarding Receive fax settingsSet the answer mode Set the number of rings-to-answer Block or unblock fax numbers Type of telephone line Set distinctive ring Use autoreduction for incoming faxes Set the silence-detect mode Set fax reprint settingsSet the fax volume Set the alert volume, phone-line volume, and ring volume Set stamp-received faxes Set the private receive featureTurn on the private receive feature Set fax polling Turn off the private receive feature Use fax Cancel a faxFax software Delete faxes from memory DSL Use fax on a DSL, PBX, or Isdn system Fax memory is retained when there is a loss of power Use fax on a VoIP serviceFax memory Send a fax Manual dial faxing Fax from the document feeder Manual redial Send a fax to a group manually ad hoc faxing Send a fax from the software Mac OS X 10.4 and later Send a fax from the softwareSend a fax from the software Windows XP or Vista Windows Schedule a fax to be sent later Send faxes internationally Use access codes, credit cards, or calling cards Receive a fax Print a stored fax when the private receive feature is onPrint a fax Reprint a fax Turn off the receive-to-PC setting from the control panel Receive faxes when fax tones are audible on the phone lineView a new fax when in receive to PC mode Receive faxes to a computer Fax troubleshooting checklist Solve fax problems Fax delayed Fax error messagesFax is busy Canceled send Alert and warning messages Fax memory full Canceling send Canceling recvRedial pending Fax memory full Enww No document sent Invalid entryNo dial tone Canceled send No fax detected Print individual fax reports Fax logs and reportsPrint all fax reports Set the fax activity log to print automatically Set the fax error report Set the fax confirmation report Change error correction and fax speedSet the fax-error-correction mode Change the fax speed Problems sending faxes Outgoing fax calls continue to be dialed Cause Solution Faxes stop during sending Cause Solution Faxes are transmitting very slowly Cause Solution Control panel shows a low-memory error Cause Solution Product is not answering incoming fax calls Cause Solution Problems receiving faxes Product ran out of toner while printing a fax Faxes are not printing Cause Solution Faxes are being received very slowly Cause Solution Regulatory information and warranties Manage and maintain the product Print information pages Demo Both models Description How to print Supplies Status Both modelsSupplies Status Page list item Description How to print Click HP Toolbox Use the HP Toolbox softwareView HP Toolbox software Fax M1210 Series only StatusFax tasks Fax phone book Enww Fax receive log Fax send log Other Links Shop for Supplies Open the HP Embedded Web Server Use the HP Embedded Web Server M1210 Series only Features Lock the formatter Product security features Auto-Off mode Economy settingsChange the Auto-Off delay time Print with EconoMode Windows Vista Manage print cartridges Manage supplies and accessoriesPrint when a cartridge reaches estimated end of life Redistribute toner Replacement instructions Enww Replace the print cartridge Enww Enww Replace the pickup roller Enww Enww Enww Close the print-cartridge door and the scanner assembly Replace the separation pad Enww Clean the pickup roller Clean the product Clean the product Enww Enww Clean the separation pad Enww Enww Clean the paper path Mac OS X Clean the print-cartridge area Enww Enww Clean the scanner glass strip and platen Clean the exterior Enww Product updates Solve problems Troubleshooting checklist Solve general problems Factors that affect product performance Restore the factory-set defaults M1210 Series only Interpret control-panel light patterns M1130 Series only Light status Error code State of the product Interpret control-panel light patterns M1130 Series only Error from which it cannot recover Interpret control-panel messages M1210 Series only Scanner ErrorControl-panel message types Control-panel messages Engine comm. Error Device errorPress OK Door open Settings cleared Cleaning Mode Load tray TYPE, SizeOpen door and clear jam Load tray 1 Plain Size Common causes of jams Clear jams Jams can occur at the following locations in the product Jam locations Clear jams from the document feeder M1210 Series only Clear jams from the output areas Enww Clear jams from the input tray Enww Clear jams from inside the product Change the jam recovery setting Click the Device Settings tab Windows Vista Problem Cause Solution Solve paper-handling problems Solve paper-handling problems Print-quality examples Solve image-quality problemsGeneral print-quality issues Quality tab and set Paper Type to AaBbCc If the problem persists, select a paper type Remove the envelope, flatten it, and try Copy print-quality problems Solve scan-quality problems Scan-quality problemsPrevent scan-quality problems 27 mm 29 mm 39 mm 56 mm 75 mm Repetitive defects ruler Change print density Optimize and improve image quality Manage and configure printer drivers Solve direct-connect problems Solve performance problemsSolve connectivity problems Problem Solution Solve network problems Solve common Windows problems Solve software problemsSolve common Mac problems Mac OS X v10.5 and v10.6 Library/Printers/PPDs Jobs Hardware troubleshooting Software troubleshooting Enww Supplies and accessories Paper-handling accessories Order parts, accessories, and suppliesPart numbers Print cartridges Service and support Hewlett-Packard limited warranty statement Enww Transfer End User License Agreement End User License Agreement Customer support Customer self-repair warranty service Repack the product WHO is Returning the EQUIPMENT? Service information form Service information form Enww Specifications Operating Storage Physical specificationsSpecification M1130 Series M1210 Series Regulatory information FCC regulations Power consumptionEnvironmental product stewardship program Protecting the environment Paper use Toner consumptionPlastics HP LaserJet print supplies Material restrictions M1130 Series PaperMaterial restrictions M1210 Series Non-U.S. returns HP LaserJet Professional M1210 MFP Series Chemical substances Material Safety Data Sheet Msds For more information Declaration of conformity base model Declaration of conformity fax model Accessories Laser safety Safety statementsPower cord instructions Canadian DOC regulations GS statement Germany Laser statement for Finland Türkiye Cumhuriyeti EEE Yönetmeliğine Uygundur EU Statement for Telecom Operation Additional statements for telecom fax productsNew Zealand Telecom Statements Additional FCC statement for telecom products US Industry Canada CS-03 requirements Telephone Consumer Protection Act US Enww Cables Symbols/Numerics 2-sided printingIndex DSL Isdn Msds See also solving WIA TCP/IP Enww Page CE841-91012* *CE841-91012