Clear jams, Common causes of jams | HP M1217NFW CE844A#BGJ manual

Clear jams

When clearing jams, be careful not to tear jammed paper. If a small piece of paper remains in the product, it could cause additional jams.

Common causes of jams

●The input tray is loaded incorrectly or is too full.

NOTE: When you add new media, always remove all of the media from the input tray and straighten the entire stack. This helps prevent multiple feeds and reduces media jams.

●The media does not meet HP specifications.

●The product might need to be cleaned to remove paper dust and other particles from the paper path.

Loose toner might remain in the product after a media jam. This toner clears up after a few sheets print.

CAUTION: If you get any toner on your clothes, wash them in cold water. Hot water will permanently set the toner into the fabric.

206 Chapter 12 Solve problems

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HP M1217NFW CE844A#BGJ manual Clear jams, Common causes of jams

Contents

Laserjet Professional M1130/M1210 Page HP LaserJet Professional M1130/M1210 MFP Series Copyright and License Trademark Credits Conventions used in this guide Conventions used in this guide Table of contents Connect the product Paper and print media Copy Print tasksScan Fax M1210 Series only 105 Manage and maintain the product 155 Solve problems 197 Appendix a Supplies and accessories 233 Appendix B Service and support 235Appendix C Specifications 245 Appendix D Regulatory information 247 Index 261 Xii Product basics Product comparison M1130 Series M1210 Series Environmental features Product features Accessibility Economical printingArchive printing Supplies Front view Product viewsM1130 Series 10 9 M1210 Series Back view M1210 Series Serial number and model number location Control-panel layout 11 10 15 14 13 12 Control panel menus M1210 Series only Menu item Sub-menu item Description Phone Book Add/Edit Control-panel menusDelete Delete all 4Copy setup menu Menu item Description Stop Recv to PC Phone Book report Automatic print featureUp for this product TAM Enww All faxes Error correction Generates the audible ring sound for an incoming voiceCall Edges Paper path Prints 9Network config. menu Enww Software for Windows Priority for print settings Full software installation Print and scan drivers onlySupported operating systems for Windows Printer driver Change printer-driver settings for Windows Change the default settings for all print jobsChange the product configuration settings Remove software for Windows Click Start, Control Panel, and then Programs and Features Windows Vista Supported utilities for Windows HP Toolbox softwareHP Embedded Web Server M1210 Series only Other Windows components and utilities Enww Use the product with Mac Priority for print settings for Macintosh Software for MacSupported operating systems for Macintosh Supported printer drivers for Macintosh Change printer-driver settings for Mac Create and use printing presets with Mac Create a printing presetUse printing presets Print with Mac Print a cover page with Mac Print multiple pages on one sheet of paper with Mac Print on both sides duplex with Mac Print on both sides manually Enww Fax with Mac M1210 Series only Scan with Mac Use page-by-page scanningScan to file Scan to e-mail Enww Connect the product Supported network operating systems Printer sharing disclaimer HP Smart Install CD installationConnect with USB Install the product on a wired network HP Smart Install on a wired networkConnect to a network M1210 Series only Supported network protocols Configure network settings View or change network settingsSet or change the network password CD installation on a wired network Link speeds and duplex settings Paper and print media Special paper guidelines Understand paper useMedia type Do not Understand paper use Change the paper size and type Windows Change the printer driver to match the paper type and sizeChange the paper size and type Mac Size Dimensions Input tray Document feeder Size Dimensions Input traySupported paper sizes Minimum 76 Supported paper types Load paper trays Load the input tray Tray adjustment for short media Enww Load the document feeder M1210 Series only Tray or bin Paper type Specifications Quantity Paper type How to load paperTray and bin capacity Paper orientation for loading trays Configure trays Change the default paper-size setting M1130 Series Change the default paper-type setting M1130 Series Change the default paper-size setting M1210 SeriesChange the default paper-type setting M1210 Series Enww Print tasks Cancel a print job Open the printer driver with Windows Print with WindowsGet help for any printing option with Windows Change the number of print copies with Windows Print colored text as black with Windows Save custom print settings for reuse with Windows Use a printing quick set Create a custom printing quick set Select a page size Improve print quality with WindowsSelect a custom page size Print on preprinted letterhead or forms with Windows Select the print resolutionSelect a paper type Enww Properties or Preferences button Print the first or last page on different paper with Windows Enww Scale a document to fit page size Add a watermark to a document with Windows Print on both sides duplex with Windows Manually print on both sides duplex with Windows Click the Finishing tab Create a booklet with Windows Use HP ePrint Use HP Cloud Print Enww Use HP Direct Print wireless models only Print multiple pages per sheet with Windows Use AirPrint Enww Select page orientation with Windows Enww Copy Use copy functions One-touch copyMultiple copies Create multiple copies M1130 Series Copy identification cards M1210 Series only Copy a multiple-page originalCreate multiple copies M1210 Series Cancel a copy job Cancel a copy job M1130 SeriesCancel a copy job M1210 Series Reduce or enlarge a copy image Reduce or enlarge copies M1210 Series Button to start Copy settings Collate a copy jobChange copy quality Collate copies M1210 Series Change the copy quality setting M1130 Series Change the copy quality setting M1210 Series Check the scanner glass for dirt and smudges Adjust the lightness or darkness for copies Adjust the lightness or darkness for copies M1130 Series Adjust the lightness or darkness for copies M1210 Series Copy a two-sided original to a one-sided document Copy on both sides duplexCopy a two-sided original to a two-sided document Copy on both sides duplex Copy Scan Scan by using HP LaserJet Scan Windows Scan by using HP Director MacUse scan functions Scan methods Scan from a TWAIN-compliant program Scan by using other softwareScan from a WIA-compliant program Cancel a scan Readiris Scanner resolution and color Scan settingsScan file format Setting Recommended use Resolution and color guidelinesColor Scan quality Enww Fax M1210 Series only Fax features Set up fax Install and connect the hardwareConnect fax to a telephone line Connect additional devices Enww Enww Set up fax with a telephone answering machine Set up fax with an extension phone Configure fax settings Setup for stand-alone fax Use the control panel to set the fax time, date, and header Use the HP Fax Setup Wizard Set fax time, date, and headerUse of common localized letters in fax headers Key number Characters Use the control panel to create and edit the fax phone book Use the phone bookUse phone-book data from other programs Delete phone book Program Description Set fax settings Send fax settingsSet special dialing symbols and options Set the dial-tone detection Set tone-dialing or pulse-dialing Set autoredial and the time between redialsSet the redial-on-busy option Set light/dark and resolution Set the redial-on-communication-error optionSet the default light/dark contrast setting Set the redial-on-no-answer option Set resolution settings Set the default resolution settingCover-page templates Customize a fax cover sheet Set the answer mode Receive fax settingsSet fax forwarding Block or unblock fax numbers Set the number of rings-to-answer Set distinctive ring Type of telephone line Use autoreduction for incoming faxes Set fax reprint settings Set the silence-detect modeSet the fax volume Set the alert volume, phone-line volume, and ring volume Turn on the private receive feature Set the private receive featureSet stamp-received faxes Turn off the private receive feature Set fax polling Cancel a fax Use faxFax software Delete faxes from memory Use fax on a DSL, PBX, or Isdn system DSL Use fax on a VoIP service Fax memory is retained when there is a loss of powerFax memory Send a fax Fax from the document feeder Manual dial faxing Send a fax to a group manually ad hoc faxing Manual redial Send a fax from the software Windows XP or Vista Send a fax from the softwareSend a fax from the software Mac OS X 10.4 and later Windows Schedule a fax to be sent later Use access codes, credit cards, or calling cards Send faxes internationally Print a stored fax when the private receive feature is on Receive a faxPrint a fax Reprint a fax Receive faxes when fax tones are audible on the phone line Turn off the receive-to-PC setting from the control panelView a new fax when in receive to PC mode Receive faxes to a computer Solve fax problems Fax troubleshooting checklist Fax error messages Fax delayedFax is busy Canceled send Alert and warning messages Canceling recv Fax memory full Canceling sendRedial pending Fax memory full Enww No dial tone Invalid entryNo document sent Canceled send No fax detected Print all fax reports Fax logs and reportsPrint individual fax reports Set the fax error report Set the fax activity log to print automatically Set the fax-error-correction mode Change error correction and fax speedSet the fax confirmation report Problems sending faxes Change the fax speed Faxes stop during sending Cause Solution Outgoing fax calls continue to be dialed Cause Solution Control panel shows a low-memory error Cause Solution Faxes are transmitting very slowly Cause Solution Problems receiving faxes Product is not answering incoming fax calls Cause Solution Faxes are not printing Cause Solution Product ran out of toner while printing a fax Faxes are being received very slowly Cause Solution Regulatory information and warranties Manage and maintain the product Print information pages Supplies Status Page list item Description How to print Supplies Status Both modelsDemo Both models Description How to print View HP Toolbox software Use the HP Toolbox softwareClick HP Toolbox Status Fax M1210 Series onlyFax tasks Fax phone book Enww Fax send log Fax receive log Shop for Supplies Other Links Use the HP Embedded Web Server M1210 Series only Open the HP Embedded Web Server Features Product security features Lock the formatter Economy settings Auto-Off modeChange the Auto-Off delay time Print with EconoMode Windows Vista Print when a cartridge reaches estimated end of life Manage supplies and accessoriesManage print cartridges Replacement instructions Redistribute toner Enww Replace the print cartridge Enww Enww Replace the pickup roller Enww Enww Enww Close the print-cartridge door and the scanner assembly Replace the separation pad Enww Clean the product Clean the pickup roller Clean the product Enww Enww Clean the separation pad Enww Enww Clean the paper path Mac OS X Clean the print-cartridge area Enww Enww Clean the exterior Clean the scanner glass strip and platen Enww Product updates Solve problems Solve general problems Troubleshooting checklist Restore the factory-set defaults M1210 Series only Factors that affect product performance Light status Error code State of the product Interpret control-panel light patterns M1130 Series only Interpret control-panel light patterns M1130 Series only Error from which it cannot recover Scanner Error Interpret control-panel messages M1210 Series onlyControl-panel message types Control-panel messages Device error Engine comm. ErrorPress OK Door open Cleaning Mode Load tray TYPE, Size Settings clearedOpen door and clear jam Load tray 1 Plain Size Clear jams Common causes of jams Jam locations Jams can occur at the following locations in the product Clear jams from the document feeder M1210 Series only Clear jams from the output areas Enww Clear jams from the input tray Enww Clear jams from inside the product Change the jam recovery setting Click the Device Settings tab Windows Vista Solve paper-handling problems Problem Cause Solution Solve paper-handling problems General print-quality issues Solve image-quality problemsPrint-quality examples AaBbCc Quality tab and set Paper Type to If the problem persists, select a paper type Remove the envelope, flatten it, and try Copy print-quality problems Prevent scan-quality problems Scan-quality problemsSolve scan-quality problems Repetitive defects ruler 27 mm 29 mm 39 mm 56 mm 75 mm Optimize and improve image quality Change print density Manage and configure printer drivers Solve connectivity problems Solve performance problemsSolve direct-connect problems Solve network problems Problem Solution Solve software problems Solve common Windows problemsSolve common Mac problems Mac OS X v10.5 and v10.6 Library/Printers/PPDs Jobs Software troubleshooting Hardware troubleshooting Enww Supplies and accessories Order parts, accessories, and supplies Paper-handling accessoriesPart numbers Print cartridges Service and support Hewlett-Packard limited warranty statement Enww End User License Agreement Transfer End User License Agreement Customer self-repair warranty service Customer support Repack the product Service information form WHO is Returning the EQUIPMENT? Service information form Enww Specifications Specification M1130 Series M1210 Series Physical specificationsOperating Storage Regulatory information Power consumption FCC regulationsEnvironmental product stewardship program Protecting the environment Toner consumption Paper usePlastics HP LaserJet print supplies Paper Material restrictions M1130 SeriesMaterial restrictions M1210 Series Non-U.S. returns Chemical substances Material Safety Data Sheet Msds HP LaserJet Professional M1210 MFP Series For more information Declaration of conformity base model Accessories Declaration of conformity fax model Safety statements Laser safetyPower cord instructions Canadian DOC regulations Laser statement for Finland GS statement Germany Türkiye Cumhuriyeti EEE Yönetmeliğine Uygundur Additional statements for telecom fax products EU Statement for Telecom OperationNew Zealand Telecom Statements Additional FCC statement for telecom products US Telephone Consumer Protection Act US Industry Canada CS-03 requirements Enww Index Symbols/Numerics 2-sided printingCables DSL Isdn Msds See also solving WIA TCP/IP Enww Page CE841-91012* *CE841-91012