Solve problems | HP M1217NFW CE844A#BGJ instruction

12 Solve problems

●Solve general problems

●Restore the factory-set defaults (M1210 Series only)

●Interpret control-panel light patterns (M1130 Series only)

●Interpret control-panel messages (M1210 Series only)

●Clear jams

●Solve paper-handling problems

●Solve image-quality problems

●Solve performance problems

●Solve connectivity problems

●Solve software problems

ENWW

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HP M1217NFW CE844A#BGJ manual Solve problems

Contents

Laserjet Professional M1130/M1210 Page HP LaserJet Professional M1130/M1210 MFP Series Trademark Credits Copyright and License Conventions used in this guide Conventions used in this guide Table of contents Paper and print media Connect the product Copy Print tasksScan Manage and maintain the product 155 Fax M1210 Series only 105 Solve problems 197 Appendix D Regulatory information 247 Appendix a Supplies and accessories 233Appendix B Service and support 235 Appendix C Specifications 245 Index 261 Xii Product basics M1130 Series M1210 Series Product comparison Environmental features Product features Supplies AccessibilityEconomical printing Archive printing Front view Product viewsM1130 Series M1210 Series 10 9 Back view M1210 Series Serial number and model number location 11 10 Control-panel layout 15 14 13 12 Control panel menus M1210 Series only Menu item Sub-menu item Description Phone Book Add/Edit Control-panel menusDelete Delete all Menu item Description Stop Recv to PC 4Copy setup menu Phone Book report Automatic print featureUp for this product TAM Enww Edges All faxes Error correctionGenerates the audible ring sound for an incoming voice Call Prints Paper path 9Network config. menu Enww Software for Windows Printer driver Priority for print settingsFull software installation Print and scan drivers only Supported operating systems for Windows Remove software for Windows Change printer-driver settings for WindowsChange the default settings for all print jobs Change the product configuration settings Windows Vista Click Start, Control Panel, and then Programs and Features Other Windows components and utilities Supported utilities for WindowsHP Toolbox software HP Embedded Web Server M1210 Series only Enww Use the product with Mac Supported printer drivers for Macintosh Priority for print settings for MacintoshSoftware for Mac Supported operating systems for Macintosh Change printer-driver settings for Mac Print with Mac Create and use printing presets with MacCreate a printing preset Use printing presets Print multiple pages on one sheet of paper with Mac Print a cover page with Mac Print on both sides manually Print on both sides duplex with Mac Enww Fax with Mac M1210 Series only Scan to e-mail Scan with MacUse page-by-page scanning Scan to file Enww Connect the product Printer sharing disclaimer Supported network operating systems HP Smart Install CD installationConnect with USB Supported network protocols Install the product on a wired networkHP Smart Install on a wired network Connect to a network M1210 Series only CD installation on a wired network Configure network settingsView or change network settings Set or change the network password Link speeds and duplex settings Paper and print media Special paper guidelines Understand paper useMedia type Do not Understand paper use Change the paper size and type Windows Change the printer driver to match the paper type and sizeChange the paper size and type Mac Minimum 76 Size Dimensions Input tray Document feederSize Dimensions Input tray Supported paper sizes Supported paper types Load the input tray Load paper trays Tray adjustment for short media Enww Load the document feeder M1210 Series only Paper orientation for loading trays Tray or bin Paper type Specifications QuantityPaper type How to load paper Tray and bin capacity Change the default paper-size setting M1130 Series Configure trays Change the default paper-type setting M1130 Series Change the default paper-size setting M1210 SeriesChange the default paper-type setting M1210 Series Enww Print tasks Cancel a print job Open the printer driver with Windows Print with WindowsGet help for any printing option with Windows Print colored text as black with Windows Change the number of print copies with Windows Use a printing quick set Save custom print settings for reuse with Windows Create a custom printing quick set Select a page size Improve print quality with WindowsSelect a custom page size Print on preprinted letterhead or forms with Windows Select the print resolutionSelect a paper type Enww Properties or Preferences button Print the first or last page on different paper with Windows Enww Scale a document to fit page size Add a watermark to a document with Windows Manually print on both sides duplex with Windows Print on both sides duplex with Windows Click the Finishing tab Create a booklet with Windows Use HP Cloud Print Use HP ePrint Enww Use HP Direct Print wireless models only Use AirPrint Print multiple pages per sheet with Windows Enww Select page orientation with Windows Enww Copy Create multiple copies M1130 Series Use copy functionsOne-touch copy Multiple copies Copy identification cards M1210 Series only Copy a multiple-page originalCreate multiple copies M1210 Series Reduce or enlarge a copy image Cancel a copy jobCancel a copy job M1130 Series Cancel a copy job M1210 Series Reduce or enlarge copies M1210 Series Button to start Collate copies M1210 Series Copy settingsCollate a copy job Change copy quality Change the copy quality setting M1130 Series Check the scanner glass for dirt and smudges Change the copy quality setting M1210 Series Adjust the lightness or darkness for copies M1130 Series Adjust the lightness or darkness for copies Adjust the lightness or darkness for copies M1210 Series Copy a two-sided original to a one-sided document Copy on both sides duplexCopy a two-sided original to a two-sided document Copy on both sides duplex Copy Scan Scan methods Scan by using HP LaserJet Scan WindowsScan by using HP Director Mac Use scan functions Scan from a TWAIN-compliant program Scan by using other softwareScan from a WIA-compliant program Readiris Cancel a scan Scanner resolution and color Scan settingsScan file format Setting Recommended use Resolution and color guidelinesColor Scan quality Enww Fax M1210 Series only Fax features Connect additional devices Set up faxInstall and connect the hardware Connect fax to a telephone line Enww Enww Set up fax with an extension phone Set up fax with a telephone answering machine Setup for stand-alone fax Configure fax settings Use the control panel to set the fax time, date, and header Key number Characters Use the HP Fax Setup WizardSet fax time, date, and header Use of common localized letters in fax headers Use the control panel to create and edit the fax phone book Use the phone bookUse phone-book data from other programs Program Description Delete phone book Set the dial-tone detection Set fax settingsSend fax settings Set special dialing symbols and options Set tone-dialing or pulse-dialing Set autoredial and the time between redialsSet the redial-on-busy option Set the redial-on-no-answer option Set light/dark and resolutionSet the redial-on-communication-error option Set the default light/dark contrast setting Customize a fax cover sheet Set resolution settingsSet the default resolution setting Cover-page templates Set the answer mode Receive fax settingsSet fax forwarding Set the number of rings-to-answer Block or unblock fax numbers Type of telephone line Set distinctive ring Use autoreduction for incoming faxes Set the alert volume, phone-line volume, and ring volume Set fax reprint settingsSet the silence-detect mode Set the fax volume Turn on the private receive feature Set the private receive featureSet stamp-received faxes Set fax polling Turn off the private receive feature Delete faxes from memory Cancel a faxUse fax Fax software DSL Use fax on a DSL, PBX, or Isdn system Send a fax Use fax on a VoIP serviceFax memory is retained when there is a loss of power Fax memory Manual dial faxing Fax from the document feeder Manual redial Send a fax to a group manually ad hoc faxing Send a fax from the software Windows XP or Vista Send a fax from the softwareSend a fax from the software Mac OS X 10.4 and later Windows Schedule a fax to be sent later Send faxes internationally Use access codes, credit cards, or calling cards Reprint a fax Print a stored fax when the private receive feature is onReceive a fax Print a fax Receive faxes to a computer Receive faxes when fax tones are audible on the phone lineTurn off the receive-to-PC setting from the control panel View a new fax when in receive to PC mode Fax troubleshooting checklist Solve fax problems Alert and warning messages Fax error messagesFax delayed Fax is busy Canceled send Fax memory full Canceling recvFax memory full Canceling send Redial pending Enww No dial tone Invalid entryNo document sent Canceled send No fax detected Print all fax reports Fax logs and reportsPrint individual fax reports Set the fax activity log to print automatically Set the fax error report Set the fax-error-correction mode Change error correction and fax speedSet the fax confirmation report Change the fax speed Problems sending faxes Outgoing fax calls continue to be dialed Cause Solution Faxes stop during sending Cause Solution Faxes are transmitting very slowly Cause Solution Control panel shows a low-memory error Cause Solution Product is not answering incoming fax calls Cause Solution Problems receiving faxes Product ran out of toner while printing a fax Faxes are not printing Cause Solution Faxes are being received very slowly Cause Solution Regulatory information and warranties Manage and maintain the product Print information pages Supplies Status Page list item Description How to print Supplies Status Both modelsDemo Both models Description How to print View HP Toolbox software Use the HP Toolbox softwareClick HP Toolbox Fax phone book StatusFax M1210 Series only Fax tasks Enww Fax receive log Fax send log Other Links Shop for Supplies Open the HP Embedded Web Server Use the HP Embedded Web Server M1210 Series only Features Lock the formatter Product security features Print with EconoMode Economy settingsAuto-Off mode Change the Auto-Off delay time Windows Vista Print when a cartridge reaches estimated end of life Manage supplies and accessoriesManage print cartridges Redistribute toner Replacement instructions Enww Replace the print cartridge Enww Enww Replace the pickup roller Enww Enww Enww Close the print-cartridge door and the scanner assembly Replace the separation pad Enww Clean the pickup roller Clean the product Clean the product Enww Enww Clean the separation pad Enww Enww Clean the paper path Mac OS X Clean the print-cartridge area Enww Enww Clean the scanner glass strip and platen Clean the exterior Enww Product updates Solve problems Troubleshooting checklist Solve general problems Factors that affect product performance Restore the factory-set defaults M1210 Series only Interpret control-panel light patterns M1130 Series only Light status Error code State of the product Interpret control-panel light patterns M1130 Series only Error from which it cannot recover Control-panel messages Scanner ErrorInterpret control-panel messages M1210 Series only Control-panel message types Door open Device errorEngine comm. Error Press OK Load tray 1 Plain Size Cleaning Mode Load tray TYPE, SizeSettings cleared Open door and clear jam Common causes of jams Clear jams Jams can occur at the following locations in the product Jam locations Clear jams from the document feeder M1210 Series only Clear jams from the output areas Enww Clear jams from the input tray Enww Clear jams from inside the product Change the jam recovery setting Click the Device Settings tab Windows Vista Problem Cause Solution Solve paper-handling problems Solve paper-handling problems General print-quality issues Solve image-quality problemsPrint-quality examples Quality tab and set Paper Type to AaBbCc If the problem persists, select a paper type Remove the envelope, flatten it, and try Copy print-quality problems Prevent scan-quality problems Scan-quality problemsSolve scan-quality problems 27 mm 29 mm 39 mm 56 mm 75 mm Repetitive defects ruler Change print density Optimize and improve image quality Manage and configure printer drivers Solve connectivity problems Solve performance problemsSolve direct-connect problems Problem Solution Solve network problems Mac OS X v10.5 and v10.6 Library/Printers/PPDs Solve software problemsSolve common Windows problems Solve common Mac problems Jobs Hardware troubleshooting Software troubleshooting Enww Supplies and accessories Print cartridges Order parts, accessories, and suppliesPaper-handling accessories Part numbers Service and support Hewlett-Packard limited warranty statement Enww Transfer End User License Agreement End User License Agreement Customer support Customer self-repair warranty service Repack the product WHO is Returning the EQUIPMENT? Service information form Service information form Enww Specifications Specification M1130 Series M1210 Series Physical specificationsOperating Storage Regulatory information Protecting the environment Power consumptionFCC regulations Environmental product stewardship program HP LaserJet print supplies Toner consumptionPaper use Plastics Non-U.S. returns PaperMaterial restrictions M1130 Series Material restrictions M1210 Series HP LaserJet Professional M1210 MFP Series Chemical substances Material Safety Data Sheet Msds For more information Declaration of conformity base model Declaration of conformity fax model Accessories Canadian DOC regulations Safety statementsLaser safety Power cord instructions GS statement Germany Laser statement for Finland Türkiye Cumhuriyeti EEE Yönetmeliğine Uygundur Additional FCC statement for telecom products US Additional statements for telecom fax productsEU Statement for Telecom Operation New Zealand Telecom Statements Industry Canada CS-03 requirements Telephone Consumer Protection Act US Enww Index Symbols/Numerics 2-sided printingCables DSL Isdn Msds See also solving WIA TCP/IP Enww Page CE841-91012* *CE841-91012