Faxes stop during sending.

Cause

Solution

 

 

 

 

The receiving fax machine might be malfunctioning.

Try sending to another fax machine.

 

 

The telephone line might not be working.

Do one of the following:

 

Turn up the volume on the product, and then press the

 

Send Fax

button on the control panel. If you hear a

 

dial tone, the telephone line is working.

 

Disconnect the product from the jack in the wall, and

 

then connect a telephone to the jack. Try to make a

 

telephone call to verify that the telephone line is working.

 

 

A communication error might be interrupting the fax job.

Change the redial-on-communication-error setting to On.

 

 

 

The product is receiving faxes but is not sending them.

 

 

 

 

 

 

Cause

Solution

 

 

 

 

If the product is on a digital system, the system might be

Disable the detect-dial-tone setting.

generating a dial tone that the product cannot detect.

If the error persists, contact the system service provider.

 

 

 

 

A poor telephone connection might exist.

Try again later.

 

 

 

The receiving fax machine might be malfunctioning.

Try sending to another fax machine.

 

 

The telephone line might not be working.

Do one of the following:

 

Turn up the volume on the product and press the Send

 

Fax

button on the control panel. If a dial tone exists,

 

the telephone line is working.

 

Disconnect the product from the telephone jack and

 

connect a telephone. Try to make a telephone call to

 

verify that the telephone line is working.

 

 

 

 

Outgoing fax calls continue to be dialed.

 

 

 

 

 

 

 

Cause

Solution

 

 

 

 

The product automatically redials a fax number if the redial

To stop the product from redialing a fax, press the Cancel

options are set to On.

button. Or change the redial setting.

 

 

 

Sent faxes are not arriving at the receiving fax machine.

 

 

 

 

 

 

Cause

Solution

 

 

The receiving fax machine might be off or might have an error condition, such as being out of paper.

Call the recipient to verify that the fax machine is on and ready to receive faxes.

ENWW

Solve fax problems 149

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HP M1217NFW CE844A#BGJ Faxes stop during sending Cause Solution, Outgoing fax calls continue to be dialed Cause Solution