Solve performance problems | HP M1217NFW CE844A#BGJ instruction

Solve performance problems

Problem	Cause	Solution

Pages print but are totally blank.	The sealing tape might still be in the	Verify that the sealing tape has been
	print cartridges.	completely removed from the print
		cartridges.

	The document might contain blank	Check the document that you are
	pages.	printing to see if content appears on all
		of the pages.

	The product might be malfunctioning.	To check the product, print a
		Configuration page.

Pages print very slowly.	Heavier paper types can slow the print	Print on a different type of paper.
	job.

	Complex pages can print slowly.	Proper fusing may require a slower print
		speed to ensure the best print quality.

Pages did not print.	The product might not be pulling paper	Make sure paper is loaded in the tray
	correctly.	correctly.

	The paper is jamming in the product.	Clear the jam.

	The USB cable might be defective or	●	Disconnect the USB cable at both
	incorrectly connected.		ends and reconnect it.
		●	Try printing a job that has printed
			in the past.
		●	Try using a different USB cable.

	Other devices are running on your	The product might not share a USB port.
	computer.	If you have an external hard drive or
		network switchbox that is connected to

the same port as the product, the other device might be interfering. To connect and use the product, you must disconnect the other device or you must use two USB ports on the computer.

Solve connectivity problems

Solve direct-connect problems

If you have connected the product directly to a computer, check the USB cable.

●Verify that the USB cable is connected to the computer and to the product.

●Verify that the USB cable is not longer than 2 m (6.5 ft). Replace the cable if necessary.

●Verify that the USB cable is working correctly by connecting it to another product. Connect the cable to another port on the computer. Replace the cable if necessary.

ENWW	Solve performance problems 227

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HP M1217NFW CE844A#BGJ manual Solve performance problems, Solve connectivity problems, Solve direct-connect problems

Contents

Laserjet Professional M1130/M1210 Page HP LaserJet Professional M1130/M1210 MFP Series Trademark Credits Copyright and License Conventions used in this guide Conventions used in this guide Table of contents Paper and print media Connect the product Copy Print tasksScan Manage and maintain the product 155 Fax M1210 Series only 105 Solve problems 197 Appendix B Service and support 235 Appendix a Supplies and accessories 233Appendix C Specifications 245 Appendix D Regulatory information 247 Index 261 Xii Product basics M1130 Series M1210 Series Product comparison Environmental features Product features Economical printing AccessibilityArchive printing Supplies Front view Product viewsM1130 Series M1210 Series 10 9 Back view M1210 Series Serial number and model number location 11 10 Control-panel layout 15 14 13 12 Control panel menus M1210 Series only Menu item Sub-menu item Description Phone Book Add/Edit Control-panel menusDelete Delete all Menu item Description Stop Recv to PC 4Copy setup menu Phone Book report Automatic print featureUp for this product TAM Enww Generates the audible ring sound for an incoming voice All faxes Error correctionCall Edges Prints Paper path 9Network config. menu Enww Software for Windows Full software installation Print and scan drivers only Priority for print settingsSupported operating systems for Windows Printer driver Change the default settings for all print jobs Change printer-driver settings for WindowsChange the product configuration settings Remove software for Windows Windows Vista Click Start, Control Panel, and then Programs and Features HP Toolbox software Supported utilities for WindowsHP Embedded Web Server M1210 Series only Other Windows components and utilities Enww Use the product with Mac Software for Mac Priority for print settings for MacintoshSupported operating systems for Macintosh Supported printer drivers for Macintosh Change printer-driver settings for Mac Create a printing preset Create and use printing presets with MacUse printing presets Print with Mac Print multiple pages on one sheet of paper with Mac Print a cover page with Mac Print on both sides manually Print on both sides duplex with Mac Enww Fax with Mac M1210 Series only Use page-by-page scanning Scan with MacScan to file Scan to e-mail Enww Connect the product Printer sharing disclaimer Supported network operating systems HP Smart Install CD installationConnect with USB HP Smart Install on a wired network Install the product on a wired networkConnect to a network M1210 Series only Supported network protocols View or change network settings Configure network settingsSet or change the network password CD installation on a wired network Link speeds and duplex settings Paper and print media Special paper guidelines Understand paper useMedia type Do not Understand paper use Change the paper size and type Windows Change the printer driver to match the paper type and sizeChange the paper size and type Mac Size Dimensions Input tray Size Dimensions Input tray Document feederSupported paper sizes Minimum 76 Supported paper types Load the input tray Load paper trays Tray adjustment for short media Enww Load the document feeder M1210 Series only Paper type How to load paper Tray or bin Paper type Specifications QuantityTray and bin capacity Paper orientation for loading trays Change the default paper-size setting M1130 Series Configure trays Change the default paper-type setting M1130 Series Change the default paper-size setting M1210 SeriesChange the default paper-type setting M1210 Series Enww Print tasks Cancel a print job Open the printer driver with Windows Print with WindowsGet help for any printing option with Windows Print colored text as black with Windows Change the number of print copies with Windows Use a printing quick set Save custom print settings for reuse with Windows Create a custom printing quick set Select a page size Improve print quality with WindowsSelect a custom page size Print on preprinted letterhead or forms with Windows Select the print resolutionSelect a paper type Enww Properties or Preferences button Print the first or last page on different paper with Windows Enww Scale a document to fit page size Add a watermark to a document with Windows Manually print on both sides duplex with Windows Print on both sides duplex with Windows Click the Finishing tab Create a booklet with Windows Use HP Cloud Print Use HP ePrint Enww Use HP Direct Print wireless models only Use AirPrint Print multiple pages per sheet with Windows Enww Select page orientation with Windows Enww Copy One-touch copy Use copy functionsMultiple copies Create multiple copies M1130 Series Copy identification cards M1210 Series only Copy a multiple-page originalCreate multiple copies M1210 Series Cancel a copy job M1130 Series Cancel a copy jobCancel a copy job M1210 Series Reduce or enlarge a copy image Reduce or enlarge copies M1210 Series Button to start Collate a copy job Copy settingsChange copy quality Collate copies M1210 Series Change the copy quality setting M1130 Series Check the scanner glass for dirt and smudges Change the copy quality setting M1210 Series Adjust the lightness or darkness for copies M1130 Series Adjust the lightness or darkness for copies Adjust the lightness or darkness for copies M1210 Series Copy a two-sided original to a one-sided document Copy on both sides duplexCopy a two-sided original to a two-sided document Copy on both sides duplex Copy Scan Scan by using HP Director Mac Scan by using HP LaserJet Scan WindowsUse scan functions Scan methods Scan from a TWAIN-compliant program Scan by using other softwareScan from a WIA-compliant program Readiris Cancel a scan Scanner resolution and color Scan settingsScan file format Setting Recommended use Resolution and color guidelinesColor Scan quality Enww Fax M1210 Series only Fax features Install and connect the hardware Set up faxConnect fax to a telephone line Connect additional devices Enww Enww Set up fax with an extension phone Set up fax with a telephone answering machine Setup for stand-alone fax Configure fax settings Use the control panel to set the fax time, date, and header Set fax time, date, and header Use the HP Fax Setup WizardUse of common localized letters in fax headers Key number Characters Use the control panel to create and edit the fax phone book Use the phone bookUse phone-book data from other programs Program Description Delete phone book Send fax settings Set fax settingsSet special dialing symbols and options Set the dial-tone detection Set tone-dialing or pulse-dialing Set autoredial and the time between redialsSet the redial-on-busy option Set the redial-on-communication-error option Set light/dark and resolutionSet the default light/dark contrast setting Set the redial-on-no-answer option Set the default resolution setting Set resolution settingsCover-page templates Customize a fax cover sheet Set the answer mode Receive fax settingsSet fax forwarding Set the number of rings-to-answer Block or unblock fax numbers Type of telephone line Set distinctive ring Use autoreduction for incoming faxes Set the silence-detect mode Set fax reprint settingsSet the fax volume Set the alert volume, phone-line volume, and ring volume Turn on the private receive feature Set the private receive featureSet stamp-received faxes Set fax polling Turn off the private receive feature Use fax Cancel a faxFax software Delete faxes from memory DSL Use fax on a DSL, PBX, or Isdn system Fax memory is retained when there is a loss of power Use fax on a VoIP serviceFax memory Send a fax Manual dial faxing Fax from the document feeder Manual redial Send a fax to a group manually ad hoc faxing Send a fax from the software Windows XP or Vista Send a fax from the softwareSend a fax from the software Mac OS X 10.4 and later Windows Schedule a fax to be sent later Send faxes internationally Use access codes, credit cards, or calling cards Receive a fax Print a stored fax when the private receive feature is onPrint a fax Reprint a fax Turn off the receive-to-PC setting from the control panel Receive faxes when fax tones are audible on the phone lineView a new fax when in receive to PC mode Receive faxes to a computer Fax troubleshooting checklist Solve fax problems Fax delayed Fax error messagesFax is busy Canceled send Alert and warning messages Fax memory full Canceling send Canceling recvRedial pending Fax memory full Enww No dial tone Invalid entryNo document sent Canceled send No fax detected Print all fax reports Fax logs and reportsPrint individual fax reports Set the fax activity log to print automatically Set the fax error report Set the fax-error-correction mode Change error correction and fax speedSet the fax confirmation report Change the fax speed Problems sending faxes Outgoing fax calls continue to be dialed Cause Solution Faxes stop during sending Cause Solution Faxes are transmitting very slowly Cause Solution Control panel shows a low-memory error Cause Solution Product is not answering incoming fax calls Cause Solution Problems receiving faxes Product ran out of toner while printing a fax Faxes are not printing Cause Solution Faxes are being received very slowly Cause Solution Regulatory information and warranties Manage and maintain the product Print information pages Supplies Status Page list item Description How to print Supplies Status Both modelsDemo Both models Description How to print View HP Toolbox software Use the HP Toolbox softwareClick HP Toolbox Fax M1210 Series only StatusFax tasks Fax phone book Enww Fax receive log Fax send log Other Links Shop for Supplies Open the HP Embedded Web Server Use the HP Embedded Web Server M1210 Series only Features Lock the formatter Product security features Auto-Off mode Economy settingsChange the Auto-Off delay time Print with EconoMode Windows Vista Print when a cartridge reaches estimated end of life Manage supplies and accessoriesManage print cartridges Redistribute toner Replacement instructions Enww Replace the print cartridge Enww Enww Replace the pickup roller Enww Enww Enww Close the print-cartridge door and the scanner assembly Replace the separation pad Enww Clean the pickup roller Clean the product Clean the product Enww Enww Clean the separation pad Enww Enww Clean the paper path Mac OS X Clean the print-cartridge area Enww Enww Clean the scanner glass strip and platen Clean the exterior Enww Product updates Solve problems Troubleshooting checklist Solve general problems Factors that affect product performance Restore the factory-set defaults M1210 Series only Interpret control-panel light patterns M1130 Series only Light status Error code State of the product Interpret control-panel light patterns M1130 Series only Error from which it cannot recover Interpret control-panel messages M1210 Series only Scanner ErrorControl-panel message types Control-panel messages Engine comm. Error Device errorPress OK Door open Settings cleared Cleaning Mode Load tray TYPE, SizeOpen door and clear jam Load tray 1 Plain Size Common causes of jams Clear jams Jams can occur at the following locations in the product Jam locations Clear jams from the document feeder M1210 Series only Clear jams from the output areas Enww Clear jams from the input tray Enww Clear jams from inside the product Change the jam recovery setting Click the Device Settings tab Windows Vista Problem Cause Solution Solve paper-handling problems Solve paper-handling problems General print-quality issues Solve image-quality problemsPrint-quality examples Quality tab and set Paper Type to AaBbCc If the problem persists, select a paper type Remove the envelope, flatten it, and try Copy print-quality problems Prevent scan-quality problems Scan-quality problemsSolve scan-quality problems 27 mm 29 mm 39 mm 56 mm 75 mm Repetitive defects ruler Change print density Optimize and improve image quality Manage and configure printer drivers Solve connectivity problems Solve performance problemsSolve direct-connect problems Problem Solution Solve network problems Solve common Windows problems Solve software problemsSolve common Mac problems Mac OS X v10.5 and v10.6 Library/Printers/PPDs Jobs Hardware troubleshooting Software troubleshooting Enww Supplies and accessories Paper-handling accessories Order parts, accessories, and suppliesPart numbers Print cartridges Service and support Hewlett-Packard limited warranty statement Enww Transfer End User License Agreement End User License Agreement Customer support Customer self-repair warranty service Repack the product WHO is Returning the EQUIPMENT? Service information form Service information form Enww Specifications Specification M1130 Series M1210 Series Physical specificationsOperating Storage Regulatory information FCC regulations Power consumptionEnvironmental product stewardship program Protecting the environment Paper use Toner consumptionPlastics HP LaserJet print supplies Material restrictions M1130 Series PaperMaterial restrictions M1210 Series Non-U.S. returns HP LaserJet Professional M1210 MFP Series Chemical substances Material Safety Data Sheet Msds For more information Declaration of conformity base model Declaration of conformity fax model Accessories Laser safety Safety statementsPower cord instructions Canadian DOC regulations GS statement Germany Laser statement for Finland Türkiye Cumhuriyeti EEE Yönetmeliğine Uygundur EU Statement for Telecom Operation Additional statements for telecom fax productsNew Zealand Telecom Statements Additional FCC statement for telecom products US Industry Canada CS-03 requirements Telephone Consumer Protection Act US Enww Index Symbols/Numerics 2-sided printingCables DSL Isdn Msds See also solving WIA TCP/IP Enww Page CE841-91012* *CE841-91012