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HP M1217NFW CE844A#BGJ manual Solve problems 197

Models: M1217NFW CE844A#BGJ

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Status	160
Fax (M1210 Series only)	160
Shop for Supplies	163
Other Links	163
Use the HP Embedded Web Server (M1210 Series only)	164
Open the HP Embedded Web Server	164
Features	165
Product security features	166
Lock the formatter	166
Economy settings	167
Print with EconoMode	167
Auto-Off mode	167
Manage supplies and accessories	169
Print when a cartridge reaches estimated end of life	169
Manage print cartridges	169
Replacement instructions	170
Clean the product	182
Clean the pickup roller	182
Clean the separation pad	186
Clean the paper path	189
Clean the print-cartridge area	191
Clean the exterior	194
Clean the scanner glass strip and platen	194
Product updates	196
12 Solve problems	197
Solve general problems	198
Troubleshooting checklist	198
Factors that affect product performance	199
Restore the factory-set defaults (M1210 Series only)	199
Interpret control-panel light patterns (M1130 Series only)	200
Interpret control-panel messages (M1210 Series only)	203
Control-panel message types	203
Control-panel messages	203
Clear jams	206
Common causes of jams	206
Jam locations	207
Clear jams from the document feeder (M1210 Series only)	208
Clear jams from the output areas	209
Clear jams from the input tray	211
Clear jams from inside the product	213

ENWW

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HP M1217NFW CE844A#BGJ manual Solve problems 197

Contents

Laserjet Professional M1130/M1210 Page HP LaserJet Professional M1130/M1210 MFP Series Trademark Credits Copyright and LicenseConventions used in this guide Conventions used in this guide Table of contents Paper and print media Connect the productScan Print tasksCopy Manage and maintain the product 155 Fax M1210 Series only 105Solve problems 197 Appendix D Regulatory information 247 Appendix a Supplies and accessories 233Appendix B Service and support 235 Appendix C Specifications 245Index 261 Xii Product basics M1130 Series M1210 Series Product comparisonEnvironmental features Product features Supplies AccessibilityEconomical printing Archive printingM1130 Series Product viewsFront view M1210 Series 10 9Back view M1210 Series Serial number and model number location 11 10 Control-panel layout15 14 13 12 Control panel menus M1210 Series only Delete Delete all Control-panel menusMenu item Sub-menu item Description Phone Book Add/Edit Menu item Description Stop Recv to PC 4Copy setup menuUp for this product Automatic print featurePhone Book report TAM Enww Edges All faxes Error correctionGenerates the audible ring sound for an incoming voice CallPrints Paper path9Network config. menu Enww Software for Windows Printer driver Priority for print settingsFull software installation Print and scan drivers only Supported operating systems for WindowsRemove software for Windows Change printer-driver settings for WindowsChange the default settings for all print jobs Change the product configuration settingsWindows Vista Click Start, Control Panel, and then Programs and FeaturesOther Windows components and utilities Supported utilities for WindowsHP Toolbox software HP Embedded Web Server M1210 Series onlyEnww Use the product with Mac Supported printer drivers for Macintosh Priority for print settings for MacintoshSoftware for Mac Supported operating systems for MacintoshChange printer-driver settings for Mac Print with Mac Create and use printing presets with MacCreate a printing preset Use printing presetsPrint multiple pages on one sheet of paper with Mac Print a cover page with MacPrint on both sides manually Print on both sides duplex with MacEnww Fax with Mac M1210 Series only Scan to e-mail Scan with MacUse page-by-page scanning Scan to fileEnww Connect the product Printer sharing disclaimer Supported network operating systemsConnect with USB CD installationHP Smart Install Supported network protocols Install the product on a wired networkHP Smart Install on a wired network Connect to a network M1210 Series onlyCD installation on a wired network Configure network settingsView or change network settings Set or change the network passwordLink speeds and duplex settings Paper and print media Media type Do not Understand paper useSpecial paper guidelines Understand paper use Change the paper size and type Mac Change the printer driver to match the paper type and sizeChange the paper size and type Windows Minimum 76 Size Dimensions Input tray Document feederSize Dimensions Input tray Supported paper sizesSupported paper types Load the input tray Load paper traysTray adjustment for short media Enww Load the document feeder M1210 Series only Paper orientation for loading trays Tray or bin Paper type Specifications QuantityPaper type How to load paper Tray and bin capacityChange the default paper-size setting M1130 Series Configure traysChange the default paper-type setting M1210 Series Change the default paper-size setting M1210 SeriesChange the default paper-type setting M1130 Series Enww Print tasks Cancel a print job Get help for any printing option with Windows Print with WindowsOpen the printer driver with Windows Print colored text as black with Windows Change the number of print copies with WindowsUse a printing quick set Save custom print settings for reuse with WindowsCreate a custom printing quick set Select a custom page size Improve print quality with WindowsSelect a page size Select a paper type Select the print resolutionPrint on preprinted letterhead or forms with Windows Enww Properties or Preferences button Print the first or last page on different paper with Windows Enww Scale a document to fit page size Add a watermark to a document with Windows Manually print on both sides duplex with Windows Print on both sides duplex with WindowsClick the Finishing tab Create a booklet with Windows Use HP Cloud Print Use HP ePrintEnww Use HP Direct Print wireless models only Use AirPrint Print multiple pages per sheet with WindowsEnww Select page orientation with Windows Enww Copy Create multiple copies M1130 Series Use copy functionsOne-touch copy Multiple copiesCreate multiple copies M1210 Series Copy a multiple-page originalCopy identification cards M1210 Series only Reduce or enlarge a copy image Cancel a copy jobCancel a copy job M1130 Series Cancel a copy job M1210 SeriesReduce or enlarge copies M1210 Series Button to start Collate copies M1210 Series Copy settingsCollate a copy job Change copy qualityChange the copy quality setting M1130 Series Check the scanner glass for dirt and smudges Change the copy quality setting M1210 SeriesAdjust the lightness or darkness for copies M1130 Series Adjust the lightness or darkness for copiesAdjust the lightness or darkness for copies M1210 Series Copy a two-sided original to a two-sided document Copy on both sides duplexCopy a two-sided original to a one-sided document Copy on both sides duplex Copy Scan Scan methods Scan by using HP LaserJet Scan WindowsScan by using HP Director Mac Use scan functionsScan from a WIA-compliant program Scan by using other softwareScan from a TWAIN-compliant program Readiris Cancel a scanScan file format Scan settingsScanner resolution and color Color Resolution and color guidelinesSetting Recommended use Scan quality Enww Fax M1210 Series only Fax features Connect additional devices Set up faxInstall and connect the hardware Connect fax to a telephone lineEnww Enww Set up fax with an extension phone Set up fax with a telephone answering machineSetup for stand-alone fax Configure fax settingsUse the control panel to set the fax time, date, and header Key number Characters Use the HP Fax Setup WizardSet fax time, date, and header Use of common localized letters in fax headersUse phone-book data from other programs Use the phone bookUse the control panel to create and edit the fax phone book Program Description Delete phone bookSet the dial-tone detection Set fax settingsSend fax settings Set special dialing symbols and optionsSet the redial-on-busy option Set autoredial and the time between redialsSet tone-dialing or pulse-dialing Set the redial-on-no-answer option Set light/dark and resolutionSet the redial-on-communication-error option Set the default light/dark contrast settingCustomize a fax cover sheet Set resolution settingsSet the default resolution setting Cover-page templatesSet fax forwarding Receive fax settingsSet the answer mode Set the number of rings-to-answer Block or unblock fax numbersType of telephone line Set distinctive ringUse autoreduction for incoming faxes Set the alert volume, phone-line volume, and ring volume Set fax reprint settingsSet the silence-detect mode Set the fax volumeSet stamp-received faxes Set the private receive featureTurn on the private receive feature Set fax polling Turn off the private receive featureDelete faxes from memory Cancel a faxUse fax Fax softwareDSL Use fax on a DSL, PBX, or Isdn systemSend a fax Use fax on a VoIP serviceFax memory is retained when there is a loss of power Fax memoryManual dial faxing Fax from the document feederManual redial Send a fax to a group manually ad hoc faxingSend a fax from the software Mac OS X 10.4 and later Send a fax from the softwareSend a fax from the software Windows XP or Vista Windows Schedule a fax to be sent later Send faxes internationally Use access codes, credit cards, or calling cardsReprint a fax Print a stored fax when the private receive feature is onReceive a fax Print a faxReceive faxes to a computer Receive faxes when fax tones are audible on the phone lineTurn off the receive-to-PC setting from the control panel View a new fax when in receive to PC modeFax troubleshooting checklist Solve fax problemsAlert and warning messages Fax error messagesFax delayed Fax is busy Canceled sendFax memory full Canceling recvFax memory full Canceling send Redial pendingEnww No document sent Invalid entryNo dial tone Canceled send No fax detected Print individual fax reports Fax logs and reportsPrint all fax reports Set the fax activity log to print automatically Set the fax error reportSet the fax confirmation report Change error correction and fax speedSet the fax-error-correction mode Change the fax speed Problems sending faxesOutgoing fax calls continue to be dialed Cause Solution Faxes stop during sending Cause SolutionFaxes are transmitting very slowly Cause Solution Control panel shows a low-memory error Cause SolutionProduct is not answering incoming fax calls Cause Solution Problems receiving faxesProduct ran out of toner while printing a fax Faxes are not printing Cause SolutionFaxes are being received very slowly Cause Solution Regulatory information and warranties Manage and maintain the product Print information pages Demo Both models Description How to print Supplies Status Both modelsSupplies Status Page list item Description How to print Click HP Toolbox Use the HP Toolbox softwareView HP Toolbox software Fax phone book StatusFax M1210 Series only Fax tasksEnww Fax receive log Fax send logOther Links Shop for SuppliesOpen the HP Embedded Web Server Use the HP Embedded Web Server M1210 Series onlyFeatures Lock the formatter Product security featuresPrint with EconoMode Economy settingsAuto-Off mode Change the Auto-Off delay timeWindows Vista Manage print cartridges Manage supplies and accessoriesPrint when a cartridge reaches estimated end of life Redistribute toner Replacement instructionsEnww Replace the print cartridge Enww Enww Replace the pickup roller Enww Enww Enww Close the print-cartridge door and the scanner assembly Replace the separation pad Enww Clean the pickup roller Clean the productClean the product Enww Enww Clean the separation pad Enww Enww Clean the paper path Mac OS X Clean the print-cartridge area Enww Enww Clean the scanner glass strip and platen Clean the exteriorEnww Product updates Solve problems Troubleshooting checklist Solve general problemsFactors that affect product performance Restore the factory-set defaults M1210 Series onlyInterpret control-panel light patterns M1130 Series only Light status Error code State of the productInterpret control-panel light patterns M1130 Series only Error from which it cannot recover Control-panel messages Scanner ErrorInterpret control-panel messages M1210 Series only Control-panel message typesDoor open Device errorEngine comm. Error Press OKLoad tray 1 Plain Size Cleaning Mode Load tray TYPE, SizeSettings cleared Open door and clear jamCommon causes of jams Clear jamsJams can occur at the following locations in the product Jam locationsClear jams from the document feeder M1210 Series only Clear jams from the output areas Enww Clear jams from the input tray Enww Clear jams from inside the product Change the jam recovery setting Click the Device Settings tab Windows Vista Problem Cause Solution Solve paper-handling problemsSolve paper-handling problems Print-quality examples Solve image-quality problemsGeneral print-quality issues Quality tab and set Paper Type to AaBbCcIf the problem persists, select a paper type Remove the envelope, flatten it, and try Copy print-quality problems Solve scan-quality problems Scan-quality problemsPrevent scan-quality problems 27 mm 29 mm 39 mm 56 mm 75 mm Repetitive defects rulerChange print density Optimize and improve image qualityManage and configure printer drivers Solve direct-connect problems Solve performance problemsSolve connectivity problems Problem Solution Solve network problemsMac OS X v10.5 and v10.6 Library/Printers/PPDs Solve software problemsSolve common Windows problems Solve common Mac problemsJobs Hardware troubleshooting Software troubleshootingEnww Supplies and accessories Print cartridges Order parts, accessories, and suppliesPaper-handling accessories Part numbersService and support Hewlett-Packard limited warranty statement Enww Transfer End User License AgreementEnd User License Agreement Customer support Customer self-repair warranty serviceRepack the product WHO is Returning the EQUIPMENT? Service information formService information form Enww Specifications Operating Storage Physical specificationsSpecification M1130 Series M1210 Series Regulatory information Protecting the environment Power consumptionFCC regulations Environmental product stewardship programHP LaserJet print supplies Toner consumptionPaper use PlasticsNon-U.S. returns PaperMaterial restrictions M1130 Series Material restrictions M1210 SeriesHP LaserJet Professional M1210 MFP Series Chemical substances Material Safety Data Sheet MsdsFor more information Declaration of conformity base model Declaration of conformity fax model AccessoriesCanadian DOC regulations Safety statementsLaser safety Power cord instructionsGS statement Germany Laser statement for FinlandTürkiye Cumhuriyeti EEE Yönetmeliğine Uygundur Additional FCC statement for telecom products US Additional statements for telecom fax productsEU Statement for Telecom Operation New Zealand Telecom StatementsIndustry Canada CS-03 requirements Telephone Consumer Protection Act USEnww Cables Symbols/Numerics 2-sided printingIndex DSL Isdn Msds See also solving WIA TCP/IP Enww Page CE841-91012* *CE841-91012