Solve software problems | HP M1217NFW CE844A#BGJ specs

Solve software problems

Solve common Windows problems

Error message:

“(Name of the program, for example, Internet Explorer) has encountered a problem and needs to close. We are sorry for the inconvenience”

Cause	Solution

	Close all software programs, restart Windows, and try again.
	If the application referenced is the printer driver, select or
	install a different printer driver. If the product PCL 6 printer
	driver is selected, switch to the PCL 5 or HP postscript level 3
	emulation printer driver.
	See the Microsoft Windows documentation that came with the
	computer for more information about Windows error
	messages, or go to www.microsoft.com.

Solve common Mac problems

Table 12-3Problems in Mac OS X

The printer driver is not listed in the Printer Setup Utility or the Print & Fax list.

Cause

Solution

The product software might not have been installed or was installed incorrectly.

Make sure that the product .GZ file is in the following hard-drive folder:

●Mac OS X v10.4: Library/Printers/PPDs/Contents/Resources/

	<lang>.lproj, where <lang> is the two-letter language code for
	the language that you are using.
	● Mac OS X v10.5 and v10.6: Library/Printers/PPDs/
	Contents/Resources
	If necessary, reinstall the software. See the getting started guide for
	instructions.

The Postscript Printer Description (PPD) file is corrupt.	Delete the .GZ file from the following hard-drive folder:
	● Mac OS X v10.4: Library/Printers/PPDs/Contents/Resources/
	<lang>.lproj, where <lang> is the two-letter language code for
	the language that you are using.
	● Mac OS X v10.5 and v10.6: Library/Printers/PPDs/
	Contents/Resources
	Reinstall the software. See the getting started guide for instructions.

ENWW	Solve software problems 229

Image 243

HP M1217NFW CE844A#BGJ manual Solve software problems, Solve common Windows problems, Solve common Mac problems

Contents

Laserjet Professional M1130/M1210 Page HP LaserJet Professional M1130/M1210 MFP Series Trademark Credits Copyright and License Conventions used in this guide Conventions used in this guide Table of contents Paper and print media Connect the product Print tasks CopyScan Manage and maintain the product 155 Fax M1210 Series only 105 Solve problems 197 Appendix D Regulatory information 247 Appendix a Supplies and accessories 233Appendix B Service and support 235 Appendix C Specifications 245 Index 261 Xii Product basics M1130 Series M1210 Series Product comparison Environmental features Product features Supplies AccessibilityEconomical printing Archive printing Product views Front viewM1130 Series M1210 Series 10 9 Back view M1210 Series Serial number and model number location 11 10 Control-panel layout 15 14 13 12 Control panel menus M1210 Series only Control-panel menus Menu item Sub-menu item Description Phone Book Add/EditDelete Delete all Menu item Description Stop Recv to PC 4Copy setup menu Automatic print feature Phone Book reportUp for this product TAM Enww Edges All faxes Error correctionGenerates the audible ring sound for an incoming voice Call Prints Paper path 9Network config. menu Enww Software for Windows Printer driver Priority for print settingsFull software installation Print and scan drivers only Supported operating systems for Windows Remove software for Windows Change printer-driver settings for WindowsChange the default settings for all print jobs Change the product configuration settings Windows Vista Click Start, Control Panel, and then Programs and Features Other Windows components and utilities Supported utilities for WindowsHP Toolbox software HP Embedded Web Server M1210 Series only Enww Use the product with Mac Supported printer drivers for Macintosh Priority for print settings for MacintoshSoftware for Mac Supported operating systems for Macintosh Change printer-driver settings for Mac Print with Mac Create and use printing presets with MacCreate a printing preset Use printing presets Print multiple pages on one sheet of paper with Mac Print a cover page with Mac Print on both sides manually Print on both sides duplex with Mac Enww Fax with Mac M1210 Series only Scan to e-mail Scan with MacUse page-by-page scanning Scan to file Enww Connect the product Printer sharing disclaimer Supported network operating systems CD installation HP Smart InstallConnect with USB Supported network protocols Install the product on a wired networkHP Smart Install on a wired network Connect to a network M1210 Series only CD installation on a wired network Configure network settingsView or change network settings Set or change the network password Link speeds and duplex settings Paper and print media Understand paper use Special paper guidelinesMedia type Do not Understand paper use Change the printer driver to match the paper type and size Change the paper size and type WindowsChange the paper size and type Mac Minimum 76 Size Dimensions Input tray Document feederSize Dimensions Input tray Supported paper sizes Supported paper types Load the input tray Load paper trays Tray adjustment for short media Enww Load the document feeder M1210 Series only Paper orientation for loading trays Tray or bin Paper type Specifications QuantityPaper type How to load paper Tray and bin capacity Change the default paper-size setting M1130 Series Configure trays Change the default paper-size setting M1210 Series Change the default paper-type setting M1130 SeriesChange the default paper-type setting M1210 Series Enww Print tasks Cancel a print job Print with Windows Open the printer driver with WindowsGet help for any printing option with Windows Print colored text as black with Windows Change the number of print copies with Windows Use a printing quick set Save custom print settings for reuse with Windows Create a custom printing quick set Improve print quality with Windows Select a page sizeSelect a custom page size Select the print resolution Print on preprinted letterhead or forms with WindowsSelect a paper type Enww Properties or Preferences button Print the first or last page on different paper with Windows Enww Scale a document to fit page size Add a watermark to a document with Windows Manually print on both sides duplex with Windows Print on both sides duplex with Windows Click the Finishing tab Create a booklet with Windows Use HP Cloud Print Use HP ePrint Enww Use HP Direct Print wireless models only Use AirPrint Print multiple pages per sheet with Windows Enww Select page orientation with Windows Enww Copy Create multiple copies M1130 Series Use copy functionsOne-touch copy Multiple copies Copy a multiple-page original Copy identification cards M1210 Series onlyCreate multiple copies M1210 Series Reduce or enlarge a copy image Cancel a copy jobCancel a copy job M1130 Series Cancel a copy job M1210 Series Reduce or enlarge copies M1210 Series Button to start Collate copies M1210 Series Copy settingsCollate a copy job Change copy quality Change the copy quality setting M1130 Series Check the scanner glass for dirt and smudges Change the copy quality setting M1210 Series Adjust the lightness or darkness for copies M1130 Series Adjust the lightness or darkness for copies Adjust the lightness or darkness for copies M1210 Series Copy on both sides duplex Copy a two-sided original to a one-sided documentCopy a two-sided original to a two-sided document Copy on both sides duplex Copy Scan Scan methods Scan by using HP LaserJet Scan WindowsScan by using HP Director Mac Use scan functions Scan by using other software Scan from a TWAIN-compliant programScan from a WIA-compliant program Readiris Cancel a scan Scan settings Scanner resolution and colorScan file format Resolution and color guidelines Setting Recommended useColor Scan quality Enww Fax M1210 Series only Fax features Connect additional devices Set up faxInstall and connect the hardware Connect fax to a telephone line Enww Enww Set up fax with an extension phone Set up fax with a telephone answering machine Setup for stand-alone fax Configure fax settings Use the control panel to set the fax time, date, and header Key number Characters Use the HP Fax Setup WizardSet fax time, date, and header Use of common localized letters in fax headers Use the phone book Use the control panel to create and edit the fax phone bookUse phone-book data from other programs Program Description Delete phone book Set the dial-tone detection Set fax settingsSend fax settings Set special dialing symbols and options Set autoredial and the time between redials Set tone-dialing or pulse-dialingSet the redial-on-busy option Set the redial-on-no-answer option Set light/dark and resolutionSet the redial-on-communication-error option Set the default light/dark contrast setting Customize a fax cover sheet Set resolution settingsSet the default resolution setting Cover-page templates Receive fax settings Set the answer modeSet fax forwarding Set the number of rings-to-answer Block or unblock fax numbers Type of telephone line Set distinctive ring Use autoreduction for incoming faxes Set the alert volume, phone-line volume, and ring volume Set fax reprint settingsSet the silence-detect mode Set the fax volume Set the private receive feature Turn on the private receive featureSet stamp-received faxes Set fax polling Turn off the private receive feature Delete faxes from memory Cancel a faxUse fax Fax software DSL Use fax on a DSL, PBX, or Isdn system Send a fax Use fax on a VoIP serviceFax memory is retained when there is a loss of power Fax memory Manual dial faxing Fax from the document feeder Manual redial Send a fax to a group manually ad hoc faxing Send a fax from the software Send a fax from the software Windows XP or VistaSend a fax from the software Mac OS X 10.4 and later Windows Schedule a fax to be sent later Send faxes internationally Use access codes, credit cards, or calling cards Reprint a fax Print a stored fax when the private receive feature is onReceive a fax Print a fax Receive faxes to a computer Receive faxes when fax tones are audible on the phone lineTurn off the receive-to-PC setting from the control panel View a new fax when in receive to PC mode Fax troubleshooting checklist Solve fax problems Alert and warning messages Fax error messagesFax delayed Fax is busy Canceled send Fax memory full Canceling recvFax memory full Canceling send Redial pending Enww Invalid entry No dial toneNo document sent Canceled send No fax detected Fax logs and reports Print all fax reportsPrint individual fax reports Set the fax activity log to print automatically Set the fax error report Change error correction and fax speed Set the fax-error-correction modeSet the fax confirmation report Change the fax speed Problems sending faxes Outgoing fax calls continue to be dialed Cause Solution Faxes stop during sending Cause Solution Faxes are transmitting very slowly Cause Solution Control panel shows a low-memory error Cause Solution Product is not answering incoming fax calls Cause Solution Problems receiving faxes Product ran out of toner while printing a fax Faxes are not printing Cause Solution Faxes are being received very slowly Cause Solution Regulatory information and warranties Manage and maintain the product Print information pages Description How to print Supplies Status Both models Supplies Status Page list itemDemo Both models Description How to print Use the HP Toolbox software View HP Toolbox softwareClick HP Toolbox Fax phone book StatusFax M1210 Series only Fax tasks Enww Fax receive log Fax send log Other Links Shop for Supplies Open the HP Embedded Web Server Use the HP Embedded Web Server M1210 Series only Features Lock the formatter Product security features Print with EconoMode Economy settingsAuto-Off mode Change the Auto-Off delay time Windows Vista Manage supplies and accessories Print when a cartridge reaches estimated end of lifeManage print cartridges Redistribute toner Replacement instructions Enww Replace the print cartridge Enww Enww Replace the pickup roller Enww Enww Enww Close the print-cartridge door and the scanner assembly Replace the separation pad Enww Clean the pickup roller Clean the product Clean the product Enww Enww Clean the separation pad Enww Enww Clean the paper path Mac OS X Clean the print-cartridge area Enww Enww Clean the scanner glass strip and platen Clean the exterior Enww Product updates Solve problems Troubleshooting checklist Solve general problems Factors that affect product performance Restore the factory-set defaults M1210 Series only Interpret control-panel light patterns M1130 Series only Light status Error code State of the product Interpret control-panel light patterns M1130 Series only Error from which it cannot recover Control-panel messages Scanner ErrorInterpret control-panel messages M1210 Series only Control-panel message types Door open Device errorEngine comm. Error Press OK Load tray 1 Plain Size Cleaning Mode Load tray TYPE, SizeSettings cleared Open door and clear jam Common causes of jams Clear jams Jams can occur at the following locations in the product Jam locations Clear jams from the document feeder M1210 Series only Clear jams from the output areas Enww Clear jams from the input tray Enww Clear jams from inside the product Change the jam recovery setting Click the Device Settings tab Windows Vista Problem Cause Solution Solve paper-handling problems Solve paper-handling problems Solve image-quality problems General print-quality issuesPrint-quality examples Quality tab and set Paper Type to AaBbCc If the problem persists, select a paper type Remove the envelope, flatten it, and try Copy print-quality problems Scan-quality problems Prevent scan-quality problemsSolve scan-quality problems 27 mm 29 mm 39 mm 56 mm 75 mm Repetitive defects ruler Change print density Optimize and improve image quality Manage and configure printer drivers Solve performance problems Solve connectivity problemsSolve direct-connect problems Problem Solution Solve network problems Mac OS X v10.5 and v10.6 Library/Printers/PPDs Solve software problemsSolve common Windows problems Solve common Mac problems Jobs Hardware troubleshooting Software troubleshooting Enww Supplies and accessories Print cartridges Order parts, accessories, and suppliesPaper-handling accessories Part numbers Service and support Hewlett-Packard limited warranty statement Enww Transfer End User License Agreement End User License Agreement Customer support Customer self-repair warranty service Repack the product WHO is Returning the EQUIPMENT? Service information form Service information form Enww Specifications Physical specifications Specification M1130 Series M1210 SeriesOperating Storage Regulatory information Protecting the environment Power consumptionFCC regulations Environmental product stewardship program HP LaserJet print supplies Toner consumptionPaper use Plastics Non-U.S. returns PaperMaterial restrictions M1130 Series Material restrictions M1210 Series HP LaserJet Professional M1210 MFP Series Chemical substances Material Safety Data Sheet Msds For more information Declaration of conformity base model Declaration of conformity fax model Accessories Canadian DOC regulations Safety statementsLaser safety Power cord instructions GS statement Germany Laser statement for Finland Türkiye Cumhuriyeti EEE Yönetmeliğine Uygundur Additional FCC statement for telecom products US Additional statements for telecom fax productsEU Statement for Telecom Operation New Zealand Telecom Statements Industry Canada CS-03 requirements Telephone Consumer Protection Act US Enww Symbols/Numerics 2-sided printing IndexCables DSL Isdn Msds See also solving WIA TCP/IP Enww Page CE841-91012* *CE841-91012