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HP M1217NFW CE844A#BGJ manual Error from which it cannot recover

Models: M1217NFW CE844A#BGJ

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Table 12-2Control-panel light patterns (continued)

Light status

Error code

State of the product

Action

Attention light is blinking, and ready light is on.

The product has experienced a continual error from which it will recover on its own.

If the recovery is successful, the product continues to the processing data state and completes the job.

If the recovery is unsuccessful, the product continues to the continuable error state. Try removing any media from the media path and turning the product power off, and then on again.

The attention and ready lights are	E6	The product has experienced a fatal
on.		error from which it cannot recover.

E7

E8

E9

1.Turn off the product or disconnect the power cord from the product.

2.Wait 30 seconds, and then turn on the product or reconnect the power cord to the product.

3.Wait for the product to initialize.

If the error persists, contact

HP customer support.

202 Chapter 12 Solve problems

ENWW

Image 216

HP M1217NFW CE844A#BGJ manual Error from which it cannot recover

Contents

Laserjet Professional M1130/M1210 Page HP LaserJet Professional M1130/M1210 MFP Series Copyright and License Trademark CreditsConventions used in this guide Conventions used in this guide Table of contents Connect the product Paper and print mediaPrint tasks CopyScan Fax M1210 Series only 105 Manage and maintain the product 155Solve problems 197 Appendix a Supplies and accessories 233 Appendix B Service and support 235Appendix C Specifications 245 Appendix D Regulatory information 247Index 261 Xii Product basics Product comparison M1130 Series M1210 SeriesEnvironmental features Product features Accessibility Economical printingArchive printing SuppliesProduct views Front viewM1130 Series 10 9 M1210 SeriesBack view M1210 Series Serial number and model number location Control-panel layout 11 1015 14 13 12 Control panel menus M1210 Series only Control-panel menus Menu item Sub-menu item Description Phone Book Add/EditDelete Delete all 4Copy setup menu Menu item Description Stop Recv to PCAutomatic print feature Phone Book reportUp for this product TAM Enww All faxes Error correction Generates the audible ring sound for an incoming voiceCall EdgesPaper path Prints9Network config. menu Enww Software for Windows Priority for print settings Full software installation Print and scan drivers onlySupported operating systems for Windows Printer driverChange printer-driver settings for Windows Change the default settings for all print jobsChange the product configuration settings Remove software for WindowsClick Start, Control Panel, and then Programs and Features Windows VistaSupported utilities for Windows HP Toolbox softwareHP Embedded Web Server M1210 Series only Other Windows components and utilitiesEnww Use the product with Mac Priority for print settings for Macintosh Software for MacSupported operating systems for Macintosh Supported printer drivers for MacintoshChange printer-driver settings for Mac Create and use printing presets with Mac Create a printing presetUse printing presets Print with MacPrint a cover page with Mac Print multiple pages on one sheet of paper with MacPrint on both sides duplex with Mac Print on both sides manuallyEnww Fax with Mac M1210 Series only Scan with Mac Use page-by-page scanningScan to file Scan to e-mailEnww Connect the product Supported network operating systems Printer sharing disclaimerCD installation HP Smart InstallConnect with USB Install the product on a wired network HP Smart Install on a wired networkConnect to a network M1210 Series only Supported network protocolsConfigure network settings View or change network settingsSet or change the network password CD installation on a wired networkLink speeds and duplex settings Paper and print media Understand paper use Special paper guidelinesMedia type Do not Understand paper use Change the printer driver to match the paper type and size Change the paper size and type WindowsChange the paper size and type Mac Size Dimensions Input tray Document feeder Size Dimensions Input traySupported paper sizes Minimum 76Supported paper types Load paper trays Load the input trayTray adjustment for short media Enww Load the document feeder M1210 Series only Tray or bin Paper type Specifications Quantity Paper type How to load paperTray and bin capacity Paper orientation for loading traysConfigure trays Change the default paper-size setting M1130 SeriesChange the default paper-size setting M1210 Series Change the default paper-type setting M1130 SeriesChange the default paper-type setting M1210 Series Enww Print tasks Cancel a print job Print with Windows Open the printer driver with WindowsGet help for any printing option with Windows Change the number of print copies with Windows Print colored text as black with WindowsSave custom print settings for reuse with Windows Use a printing quick setCreate a custom printing quick set Improve print quality with Windows Select a page sizeSelect a custom page size Select the print resolution Print on preprinted letterhead or forms with WindowsSelect a paper type Enww Properties or Preferences button Print the first or last page on different paper with Windows Enww Scale a document to fit page size Add a watermark to a document with Windows Print on both sides duplex with Windows Manually print on both sides duplex with WindowsClick the Finishing tab Create a booklet with Windows Use HP ePrint Use HP Cloud PrintEnww Use HP Direct Print wireless models only Print multiple pages per sheet with Windows Use AirPrintEnww Select page orientation with Windows Enww Copy Use copy functions One-touch copyMultiple copies Create multiple copies M1130 SeriesCopy a multiple-page original Copy identification cards M1210 Series onlyCreate multiple copies M1210 Series Cancel a copy job Cancel a copy job M1130 SeriesCancel a copy job M1210 Series Reduce or enlarge a copy imageReduce or enlarge copies M1210 Series Button to start Copy settings Collate a copy jobChange copy quality Collate copies M1210 SeriesChange the copy quality setting M1130 Series Change the copy quality setting M1210 Series Check the scanner glass for dirt and smudgesAdjust the lightness or darkness for copies Adjust the lightness or darkness for copies M1130 SeriesAdjust the lightness or darkness for copies M1210 Series Copy on both sides duplex Copy a two-sided original to a one-sided documentCopy a two-sided original to a two-sided document Copy on both sides duplex Copy Scan Scan by using HP LaserJet Scan Windows Scan by using HP Director MacUse scan functions Scan methodsScan by using other software Scan from a TWAIN-compliant programScan from a WIA-compliant program Cancel a scan ReadirisScan settings Scanner resolution and colorScan file format Resolution and color guidelines Setting Recommended useColor Scan quality Enww Fax M1210 Series only Fax features Set up fax Install and connect the hardwareConnect fax to a telephone line Connect additional devicesEnww Enww Set up fax with a telephone answering machine Set up fax with an extension phoneConfigure fax settings Setup for stand-alone faxUse the control panel to set the fax time, date, and header Use the HP Fax Setup Wizard Set fax time, date, and headerUse of common localized letters in fax headers Key number CharactersUse the phone book Use the control panel to create and edit the fax phone bookUse phone-book data from other programs Delete phone book Program DescriptionSet fax settings Send fax settingsSet special dialing symbols and options Set the dial-tone detectionSet autoredial and the time between redials Set tone-dialing or pulse-dialingSet the redial-on-busy option Set light/dark and resolution Set the redial-on-communication-error optionSet the default light/dark contrast setting Set the redial-on-no-answer optionSet resolution settings Set the default resolution settingCover-page templates Customize a fax cover sheetReceive fax settings Set the answer modeSet fax forwarding Block or unblock fax numbers Set the number of rings-to-answerSet distinctive ring Type of telephone lineUse autoreduction for incoming faxes Set fax reprint settings Set the silence-detect modeSet the fax volume Set the alert volume, phone-line volume, and ring volumeSet the private receive feature Turn on the private receive featureSet stamp-received faxes Turn off the private receive feature Set fax pollingCancel a fax Use faxFax software Delete faxes from memoryUse fax on a DSL, PBX, or Isdn system DSLUse fax on a VoIP service Fax memory is retained when there is a loss of powerFax memory Send a faxFax from the document feeder Manual dial faxingSend a fax to a group manually ad hoc faxing Manual redialSend a fax from the software Send a fax from the software Windows XP or VistaSend a fax from the software Mac OS X 10.4 and later Windows Schedule a fax to be sent later Use access codes, credit cards, or calling cards Send faxes internationallyPrint a stored fax when the private receive feature is on Receive a faxPrint a fax Reprint a faxReceive faxes when fax tones are audible on the phone line Turn off the receive-to-PC setting from the control panelView a new fax when in receive to PC mode Receive faxes to a computerSolve fax problems Fax troubleshooting checklistFax error messages Fax delayedFax is busy Canceled send Alert and warning messagesCanceling recv Fax memory full Canceling sendRedial pending Fax memory fullEnww Invalid entry No dial toneNo document sent Canceled send No fax detected Fax logs and reports Print all fax reportsPrint individual fax reports Set the fax error report Set the fax activity log to print automaticallyChange error correction and fax speed Set the fax-error-correction modeSet the fax confirmation report Problems sending faxes Change the fax speedFaxes stop during sending Cause Solution Outgoing fax calls continue to be dialed Cause SolutionControl panel shows a low-memory error Cause Solution Faxes are transmitting very slowly Cause SolutionProblems receiving faxes Product is not answering incoming fax calls Cause SolutionFaxes are not printing Cause Solution Product ran out of toner while printing a faxFaxes are being received very slowly Cause Solution Regulatory information and warranties Manage and maintain the product Print information pages Description How to print Supplies Status Both models Supplies Status Page list itemDemo Both models Description How to print Use the HP Toolbox software View HP Toolbox softwareClick HP Toolbox Status Fax M1210 Series onlyFax tasks Fax phone bookEnww Fax send log Fax receive logShop for Supplies Other LinksUse the HP Embedded Web Server M1210 Series only Open the HP Embedded Web ServerFeatures Product security features Lock the formatterEconomy settings Auto-Off modeChange the Auto-Off delay time Print with EconoModeWindows Vista Manage supplies and accessories Print when a cartridge reaches estimated end of lifeManage print cartridges Replacement instructions Redistribute tonerEnww Replace the print cartridge Enww Enww Replace the pickup roller Enww Enww Enww Close the print-cartridge door and the scanner assembly Replace the separation pad Enww Clean the product Clean the pickup rollerClean the product Enww Enww Clean the separation pad Enww Enww Clean the paper path Mac OS X Clean the print-cartridge area Enww Enww Clean the exterior Clean the scanner glass strip and platenEnww Product updates Solve problems Solve general problems Troubleshooting checklistRestore the factory-set defaults M1210 Series only Factors that affect product performanceLight status Error code State of the product Interpret control-panel light patterns M1130 Series onlyInterpret control-panel light patterns M1130 Series only Error from which it cannot recover Scanner Error Interpret control-panel messages M1210 Series onlyControl-panel message types Control-panel messagesDevice error Engine comm. ErrorPress OK Door openCleaning Mode Load tray TYPE, Size Settings clearedOpen door and clear jam Load tray 1 Plain SizeClear jams Common causes of jamsJam locations Jams can occur at the following locations in the productClear jams from the document feeder M1210 Series only Clear jams from the output areas Enww Clear jams from the input tray Enww Clear jams from inside the product Change the jam recovery setting Click the Device Settings tab Windows Vista Solve paper-handling problems Problem Cause SolutionSolve paper-handling problems Solve image-quality problems General print-quality issuesPrint-quality examples AaBbCc Quality tab and set Paper Type toIf the problem persists, select a paper type Remove the envelope, flatten it, and try Copy print-quality problems Scan-quality problems Prevent scan-quality problemsSolve scan-quality problems Repetitive defects ruler 27 mm 29 mm 39 mm 56 mm 75 mmOptimize and improve image quality Change print densityManage and configure printer drivers Solve performance problems Solve connectivity problemsSolve direct-connect problems Solve network problems Problem SolutionSolve software problems Solve common Windows problemsSolve common Mac problems Mac OS X v10.5 and v10.6 Library/Printers/PPDsJobs Software troubleshooting Hardware troubleshootingEnww Supplies and accessories Order parts, accessories, and supplies Paper-handling accessoriesPart numbers Print cartridgesService and support Hewlett-Packard limited warranty statement Enww End User License Agreement TransferEnd User License Agreement Customer self-repair warranty service Customer supportRepack the product Service information form WHO is Returning the EQUIPMENT?Service information form Enww Specifications Physical specifications Specification M1130 Series M1210 SeriesOperating Storage Regulatory information Power consumption FCC regulationsEnvironmental product stewardship program Protecting the environmentToner consumption Paper usePlastics HP LaserJet print suppliesPaper Material restrictions M1130 SeriesMaterial restrictions M1210 Series Non-U.S. returnsChemical substances Material Safety Data Sheet Msds HP LaserJet Professional M1210 MFP SeriesFor more information Declaration of conformity base model Accessories Declaration of conformity fax modelSafety statements Laser safetyPower cord instructions Canadian DOC regulationsLaser statement for Finland GS statement GermanyTürkiye Cumhuriyeti EEE Yönetmeliğine Uygundur Additional statements for telecom fax products EU Statement for Telecom OperationNew Zealand Telecom Statements Additional FCC statement for telecom products USTelephone Consumer Protection Act US Industry Canada CS-03 requirementsEnww Symbols/Numerics 2-sided printing IndexCables DSL Isdn Msds See also solving WIA TCP/IP Enww Page CE841-91012* *CE841-91012