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HP M1217NFW CE844A#BGJ manual Solve paper-handling problems

Models: M1217NFW CE844A#BGJ

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Problem

Cause

Solution

The product does not pull media from the input tray.

The product might be in manual-feed mode.

At the computer, follow the onscreen instructions to deactivate manual-feed mode. Or, at the product, open and close the print-cartridge door.

The pickup roller might be dirty or damaged.

Contact HP Customer Care. See www.hp.com/support/ljm1130series or www.hp.com/support/ljm1210series or the support flyer that came in the box.

The paper-length adjustment control in the input tray is set at a length that is greater than the media size.

Set the paper-length adjustment control to the correct length.

ENWW	Solve paper-handling problems 217

Image 231

HP M1217NFW CE844A#BGJ manual Solve paper-handling problems

Contents

Laserjet Professional M1130/M1210 Page HP LaserJet Professional M1130/M1210 MFP Series Trademark Credits Copyright and LicenseConventions used in this guide Conventions used in this guide Table of contents Paper and print media Connect the productPrint tasks CopyScan Manage and maintain the product 155 Fax M1210 Series only 105Solve problems 197 Appendix D Regulatory information 247 Appendix a Supplies and accessories 233Appendix B Service and support 235 Appendix C Specifications 245Index 261 Xii Product basics M1130 Series M1210 Series Product comparisonEnvironmental features Product features Supplies AccessibilityEconomical printing Archive printingProduct views Front viewM1130 Series M1210 Series 10 9Back view M1210 Series Serial number and model number location 11 10 Control-panel layout15 14 13 12 Control panel menus M1210 Series only Control-panel menus Menu item Sub-menu item Description Phone Book Add/EditDelete Delete all Menu item Description Stop Recv to PC 4Copy setup menuAutomatic print feature Phone Book reportUp for this product TAM Enww Edges All faxes Error correctionGenerates the audible ring sound for an incoming voice CallPrints Paper path9Network config. menu Enww Software for Windows Printer driver Priority for print settingsFull software installation Print and scan drivers only Supported operating systems for WindowsRemove software for Windows Change printer-driver settings for WindowsChange the default settings for all print jobs Change the product configuration settingsWindows Vista Click Start, Control Panel, and then Programs and FeaturesOther Windows components and utilities Supported utilities for WindowsHP Toolbox software HP Embedded Web Server M1210 Series onlyEnww Use the product with Mac Supported printer drivers for Macintosh Priority for print settings for MacintoshSoftware for Mac Supported operating systems for MacintoshChange printer-driver settings for Mac Print with Mac Create and use printing presets with MacCreate a printing preset Use printing presetsPrint multiple pages on one sheet of paper with Mac Print a cover page with MacPrint on both sides manually Print on both sides duplex with MacEnww Fax with Mac M1210 Series only Scan to e-mail Scan with MacUse page-by-page scanning Scan to fileEnww Connect the product Printer sharing disclaimer Supported network operating systemsCD installation HP Smart InstallConnect with USB Supported network protocols Install the product on a wired networkHP Smart Install on a wired network Connect to a network M1210 Series onlyCD installation on a wired network Configure network settingsView or change network settings Set or change the network passwordLink speeds and duplex settings Paper and print media Understand paper use Special paper guidelinesMedia type Do not Understand paper use Change the printer driver to match the paper type and size Change the paper size and type WindowsChange the paper size and type Mac Minimum 76 Size Dimensions Input tray Document feederSize Dimensions Input tray Supported paper sizesSupported paper types Load the input tray Load paper traysTray adjustment for short media Enww Load the document feeder M1210 Series only Paper orientation for loading trays Tray or bin Paper type Specifications QuantityPaper type How to load paper Tray and bin capacityChange the default paper-size setting M1130 Series Configure traysChange the default paper-size setting M1210 Series Change the default paper-type setting M1130 SeriesChange the default paper-type setting M1210 Series Enww Print tasks Cancel a print job Print with Windows Open the printer driver with WindowsGet help for any printing option with Windows Print colored text as black with Windows Change the number of print copies with WindowsUse a printing quick set Save custom print settings for reuse with WindowsCreate a custom printing quick set Improve print quality with Windows Select a page sizeSelect a custom page size Select the print resolution Print on preprinted letterhead or forms with WindowsSelect a paper type Enww Properties or Preferences button Print the first or last page on different paper with Windows Enww Scale a document to fit page size Add a watermark to a document with Windows Manually print on both sides duplex with Windows Print on both sides duplex with WindowsClick the Finishing tab Create a booklet with Windows Use HP Cloud Print Use HP ePrintEnww Use HP Direct Print wireless models only Use AirPrint Print multiple pages per sheet with WindowsEnww Select page orientation with Windows Enww Copy Create multiple copies M1130 Series Use copy functionsOne-touch copy Multiple copiesCopy a multiple-page original Copy identification cards M1210 Series onlyCreate multiple copies M1210 Series Reduce or enlarge a copy image Cancel a copy jobCancel a copy job M1130 Series Cancel a copy job M1210 SeriesReduce or enlarge copies M1210 Series Button to start Collate copies M1210 Series Copy settingsCollate a copy job Change copy qualityChange the copy quality setting M1130 Series Check the scanner glass for dirt and smudges Change the copy quality setting M1210 SeriesAdjust the lightness or darkness for copies M1130 Series Adjust the lightness or darkness for copiesAdjust the lightness or darkness for copies M1210 Series Copy on both sides duplex Copy a two-sided original to a one-sided documentCopy a two-sided original to a two-sided document Copy on both sides duplex Copy Scan Scan methods Scan by using HP LaserJet Scan WindowsScan by using HP Director Mac Use scan functionsScan by using other software Scan from a TWAIN-compliant programScan from a WIA-compliant program Readiris Cancel a scanScan settings Scanner resolution and colorScan file format Resolution and color guidelines Setting Recommended useColor Scan quality Enww Fax M1210 Series only Fax features Connect additional devices Set up faxInstall and connect the hardware Connect fax to a telephone lineEnww Enww Set up fax with an extension phone Set up fax with a telephone answering machineSetup for stand-alone fax Configure fax settingsUse the control panel to set the fax time, date, and header Key number Characters Use the HP Fax Setup WizardSet fax time, date, and header Use of common localized letters in fax headersUse the phone book Use the control panel to create and edit the fax phone bookUse phone-book data from other programs Program Description Delete phone bookSet the dial-tone detection Set fax settingsSend fax settings Set special dialing symbols and optionsSet autoredial and the time between redials Set tone-dialing or pulse-dialingSet the redial-on-busy option Set the redial-on-no-answer option Set light/dark and resolutionSet the redial-on-communication-error option Set the default light/dark contrast settingCustomize a fax cover sheet Set resolution settingsSet the default resolution setting Cover-page templatesReceive fax settings Set the answer modeSet fax forwarding Set the number of rings-to-answer Block or unblock fax numbersType of telephone line Set distinctive ringUse autoreduction for incoming faxes Set the alert volume, phone-line volume, and ring volume Set fax reprint settingsSet the silence-detect mode Set the fax volumeSet the private receive feature Turn on the private receive featureSet stamp-received faxes Set fax polling Turn off the private receive featureDelete faxes from memory Cancel a faxUse fax Fax softwareDSL Use fax on a DSL, PBX, or Isdn systemSend a fax Use fax on a VoIP serviceFax memory is retained when there is a loss of power Fax memoryManual dial faxing Fax from the document feederManual redial Send a fax to a group manually ad hoc faxingSend a fax from the software Send a fax from the software Windows XP or VistaSend a fax from the software Mac OS X 10.4 and later Windows Schedule a fax to be sent later Send faxes internationally Use access codes, credit cards, or calling cardsReprint a fax Print a stored fax when the private receive feature is onReceive a fax Print a faxReceive faxes to a computer Receive faxes when fax tones are audible on the phone lineTurn off the receive-to-PC setting from the control panel View a new fax when in receive to PC modeFax troubleshooting checklist Solve fax problemsAlert and warning messages Fax error messagesFax delayed Fax is busy Canceled sendFax memory full Canceling recvFax memory full Canceling send Redial pendingEnww Invalid entry No dial toneNo document sent Canceled send No fax detected Fax logs and reports Print all fax reportsPrint individual fax reports Set the fax activity log to print automatically Set the fax error reportChange error correction and fax speed Set the fax-error-correction modeSet the fax confirmation report Change the fax speed Problems sending faxesOutgoing fax calls continue to be dialed Cause Solution Faxes stop during sending Cause SolutionFaxes are transmitting very slowly Cause Solution Control panel shows a low-memory error Cause SolutionProduct is not answering incoming fax calls Cause Solution Problems receiving faxesProduct ran out of toner while printing a fax Faxes are not printing Cause SolutionFaxes are being received very slowly Cause Solution Regulatory information and warranties Manage and maintain the product Print information pages Description How to print Supplies Status Both models Supplies Status Page list itemDemo Both models Description How to print Use the HP Toolbox software View HP Toolbox softwareClick HP Toolbox Fax phone book StatusFax M1210 Series only Fax tasksEnww Fax receive log Fax send logOther Links Shop for SuppliesOpen the HP Embedded Web Server Use the HP Embedded Web Server M1210 Series onlyFeatures Lock the formatter Product security featuresPrint with EconoMode Economy settingsAuto-Off mode Change the Auto-Off delay timeWindows Vista Manage supplies and accessories Print when a cartridge reaches estimated end of lifeManage print cartridges Redistribute toner Replacement instructionsEnww Replace the print cartridge Enww Enww Replace the pickup roller Enww Enww Enww Close the print-cartridge door and the scanner assembly Replace the separation pad Enww Clean the pickup roller Clean the productClean the product Enww Enww Clean the separation pad Enww Enww Clean the paper path Mac OS X Clean the print-cartridge area Enww Enww Clean the scanner glass strip and platen Clean the exteriorEnww Product updates Solve problems Troubleshooting checklist Solve general problemsFactors that affect product performance Restore the factory-set defaults M1210 Series onlyInterpret control-panel light patterns M1130 Series only Light status Error code State of the productInterpret control-panel light patterns M1130 Series only Error from which it cannot recover Control-panel messages Scanner ErrorInterpret control-panel messages M1210 Series only Control-panel message typesDoor open Device errorEngine comm. Error Press OKLoad tray 1 Plain Size Cleaning Mode Load tray TYPE, SizeSettings cleared Open door and clear jamCommon causes of jams Clear jamsJams can occur at the following locations in the product Jam locationsClear jams from the document feeder M1210 Series only Clear jams from the output areas Enww Clear jams from the input tray Enww Clear jams from inside the product Change the jam recovery setting Click the Device Settings tab Windows Vista Problem Cause Solution Solve paper-handling problemsSolve paper-handling problems Solve image-quality problems General print-quality issuesPrint-quality examples Quality tab and set Paper Type to AaBbCcIf the problem persists, select a paper type Remove the envelope, flatten it, and try Copy print-quality problems Scan-quality problems Prevent scan-quality problemsSolve scan-quality problems 27 mm 29 mm 39 mm 56 mm 75 mm Repetitive defects rulerChange print density Optimize and improve image qualityManage and configure printer drivers Solve performance problems Solve connectivity problemsSolve direct-connect problems Problem Solution Solve network problemsMac OS X v10.5 and v10.6 Library/Printers/PPDs Solve software problemsSolve common Windows problems Solve common Mac problemsJobs Hardware troubleshooting Software troubleshootingEnww Supplies and accessories Print cartridges Order parts, accessories, and suppliesPaper-handling accessories Part numbersService and support Hewlett-Packard limited warranty statement Enww Transfer End User License AgreementEnd User License Agreement Customer support Customer self-repair warranty serviceRepack the product WHO is Returning the EQUIPMENT? Service information formService information form Enww Specifications Physical specifications Specification M1130 Series M1210 SeriesOperating Storage Regulatory information Protecting the environment Power consumptionFCC regulations Environmental product stewardship programHP LaserJet print supplies Toner consumptionPaper use PlasticsNon-U.S. returns PaperMaterial restrictions M1130 Series Material restrictions M1210 SeriesHP LaserJet Professional M1210 MFP Series Chemical substances Material Safety Data Sheet MsdsFor more information Declaration of conformity base model Declaration of conformity fax model AccessoriesCanadian DOC regulations Safety statementsLaser safety Power cord instructionsGS statement Germany Laser statement for FinlandTürkiye Cumhuriyeti EEE Yönetmeliğine Uygundur Additional FCC statement for telecom products US Additional statements for telecom fax productsEU Statement for Telecom Operation New Zealand Telecom StatementsIndustry Canada CS-03 requirements Telephone Consumer Protection Act USEnww Symbols/Numerics 2-sided printing IndexCables DSL Isdn Msds See also solving WIA TCP/IP Enww Page CE841-91012* *CE841-91012