Chapter 10. Troubleshooting computer problems

This chapter provides information on helping your solve computer problems.

•“Diagnosing problems” on page 207

•“Troubleshooting” on page 207

Diagnosing problems

If you experience problems with your computer, use the following procedure as a starting point for solving them.

Using Lenovo ThinkVantage Toolbox

Note: If your system is running and User Guide is accessible, see User Guide.

If your computer is not operating properly, you may be able to diagnose the problem by having Lenovo ThinkVantage Toolbox test components of your computer.

To start this program, do as follows:

For Windows 7:

1.Click Start.

2.Move the pointer to Control Panel, to System and Security, and then to Lenovo - System Health and Diagnostics.

For Windows Vista and XP:

1.Click Start.

2.Move the pointer to All Programs, to ThinkVantage, and then to Lenovo ThinkVantage Toolbox.

If the Lenovo ThinkVantage Toolbox is not installed on your computer, go to http://web.lenovothinkvantagetoolbox.com/, click Download Lenovo ThinkVantage Toolbox, and follow the instructions on the screen.

For more information about this program, see the Help for the program.

Running any tests may take up to several minutes or longer. Make sure you have time to run the entire test; do not interrupt the test while it is running. When preparing to contact the Customer Support Center, be sure to print the test log so that you can rapidly provide information to the help technician.

Troubleshooting

If your computer has an error, it typically displays a message or an error code, or a beep sounds when you turn it on. To correct an error, first find the description of the error in the left-hand column of the chart that applies. Then click that description to get a troubleshooting procedure.

To make sure that your computer has the features or options that are introduced in the following sections, consult the online help or the list shipped with your computer.

© Copyright Lenovo 2011

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Lenovo X220-4287, X220I Troubleshooting computer problems, Diagnosing problems, Using Lenovo ThinkVantage Toolbox, 207
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4291BR6PC10B616, 42875TU, 428742U, 4294CTO, X220-4287 specifications

Lenovo's X220i, X220i Tablet, and their respective models such as 42872W5, 42912XU, and 429133U are part of the ThinkPad series, renowned for their reliability, performance, and innovative features tailored for both business and personal use. The X220i and X220i Tablet stand out in the ultrabook category, offering a perfect balance between portability and functionality, making them ideal for professionals on the go.

The X220i features a 12.5-inch display, which delivers vibrant visuals and clear text, ensuring users can work efficiently in various lighting conditions. The display options may include HD resolutions with anti-glare technology, minimizing reflections and enhancing visibility. The X220i Tablet takes portability a step further by incorporating touchscreen capabilities, allowing for a more interactive experience, which is particularly useful for presentations and drawing applications.

Under the hood, both models are powered by Intel Core processors, providing solid performance for multitasking and demanding applications. The X220i comes with options for up to 8GB of RAM, ensuring smooth operation even when handling multiple applications simultaneously. Storage options typically include fast SSDs, which not only enhance boot times but also improve file access speeds, contributing to overall responsiveness.

A key feature of the ThinkPad series is its exceptional build quality. The X220i and X220i Tablet are constructed with durable materials, including magnesium alloy and reinforced hinges, designed to withstand the rigors of daily use. Additionally, they are tested against military specifications, ensuring reliability in challenging conditions.

Connectivity options are extensive, featuring USB 3.0 ports, a VGA port, and HDMI, allowing users to connect to various peripherals and external displays. Advanced wireless connectivity options such as Wi-Fi and Bluetooth enable seamless communication and file sharing.

Battery life is another area where the X220i series excels. The laptops are designed to last an extended period on a single charge, often exceeding 8 hours, making them suitable for long workdays without the need for a power outlet.

In conclusion, the Lenovo X220i, X220i Tablet, and their variants like 42872W5, 42912XU, and 429133U are exemplary devices that blend portability, performance, and durability. Ideal for professionals and students alike, these devices cater to a range of computing needs while maintaining a compact and lightweight profile.
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