Getting support, Before you contact Lenovo

Chapter 11. Getting support

There is more to owning a ThinkPad notebook than having a powerful, portable computer. This chapter offers information about when to communicate with Lenovo and how best to do it.

•“Before you contact Lenovo” on page 235

•“Getting help and service” on page 236

•“Purchasing additional services” on page 241

Before you contact Lenovo

Often, you can solve your computer problems by referring to the information in the explanations of error codes, running Lenovo ThinkVantage Toolbox or by consulting the ThinkPad Web site.

Register your computer

Register your ThinkPad products with Lenovo. Go to: http://www.lenovo.com/register. This can help authorities return your computer to you if it is lost or stolen. Registering your computer also enables Lenovo to notify you about possible technical information and upgrades.

For more information about registering your computer, refer to “Register your computer” on page 39.

Download system updates

Downloading updated software might resolve problems you experience with your computer.

To download updated software, go to http://www.lenovo.com/support/site.wss/document.do?sitestyle=lenovo&lndocid=tpad-matrix.Then follow the instructions on the screen.

Record information

Before you talk to a Lenovo representative, record the following important information about your computer.

Record problem symptoms and details

Collect the answers to the questions below before you call for help. Then, you will be able to get help as quickly as possible.

•What is the problem? Is it continuous or intermittent?

•Is there an error message that appears? What is the error code, if any?

•What operating system are you using? Which version?

•Which software applications were running at the time of the problem?

•Can the problem be reproduced? If so, how?

Record system information

The serial number label is on the bottom of your computer. Record the machine type and the serial number.

•What is the name of your Lenovo product?

•What is the machine type?

•What is the serial number?

235

4291BR6PC10B616, 42875TU, 428742U, 4294CTO, X220-4287 specifications

Lenovo's X220i, X220i Tablet, and their respective models such as 42872W5, 42912XU, and 429133U are part of the ThinkPad series, renowned for their reliability, performance, and innovative features tailored for both business and personal use. The X220i and X220i Tablet stand out in the ultrabook category, offering a perfect balance between portability and functionality, making them ideal for professionals on the go.

The X220i features a 12.5-inch display, which delivers vibrant visuals and clear text, ensuring users can work efficiently in various lighting conditions. The display options may include HD resolutions with anti-glare technology, minimizing reflections and enhancing visibility. The X220i Tablet takes portability a step further by incorporating touchscreen capabilities, allowing for a more interactive experience, which is particularly useful for presentations and drawing applications.

Under the hood, both models are powered by Intel Core processors, providing solid performance for multitasking and demanding applications. The X220i comes with options for up to 8GB of RAM, ensuring smooth operation even when handling multiple applications simultaneously. Storage options typically include fast SSDs, which not only enhance boot times but also improve file access speeds, contributing to overall responsiveness.

A key feature of the ThinkPad series is its exceptional build quality. The X220i and X220i Tablet are constructed with durable materials, including magnesium alloy and reinforced hinges, designed to withstand the rigors of daily use. Additionally, they are tested against military specifications, ensuring reliability in challenging conditions.

Connectivity options are extensive, featuring USB 3.0 ports, a VGA port, and HDMI, allowing users to connect to various peripherals and external displays. Advanced wireless connectivity options such as Wi-Fi and Bluetooth enable seamless communication and file sharing.

Battery life is another area where the X220i series excels. The laptops are designed to last an extended period on a single charge, often exceeding 8 hours, making them suitable for long workdays without the need for a power outlet.

In conclusion, the Lenovo X220i, X220i Tablet, and their variants like 42872W5, 42912XU, and 429133U are exemplary devices that blend portability, performance, and durability. Ideal for professionals and students alike, these devices cater to a range of computing needs while maintaining a compact and lightweight profile.

Lenovo 42875TU, X220I, 42872W5 Getting support, Before you contact Lenovo, Download system updates

Models: 4291BR6PC10B616 42875TU 428742U 4294CTO X220-4287 X220 TABLET 4290WFZPC10D518 X220 429133U 42912XU 42872W5 X220I TABLET X220I