On-line support, Receiving email update notices | Tektronix 360

Chapter

9 Customer Support

On-line support

Visit our color printer web site for more information about your printer. For example, view updated user documentation, download utility Þles, get answers to frequently asked questions, Þnd a list of Tektronix dealers in your area, or contact customer support.

Tektronix Color Printer	www.tek.com/Color_Printers/
web site

Documentation	www.tek.com/Color_Printers/userdoc/introduction.html

Technical support	www.tek.com/Color_Printers/support/colcare.html

Anonymous FTP server	ftp.tek.com/Color_Printers/

Email update notices	www.tek.com/Color_Printers/support/subscribe.html

Receiving email update notices

Register your printer on-line and sign up to receive notiÞcation by email of new printer drivers, accessories, and upgrades for your Tektronix Phaser color printer. To subscribe to this free service, follow these steps:

1.Point your web browser to the Tektronix web site: http://www.tek.com/Color_Printers/support/subscribe.html

2.From the pull-down list, enter your email address and select your model of Phaser color printer.

3.Click the subscribe button.

User Manual

9-1

Image 221

Tektronix 360 user manual On-line support, Receiving email update notices

Contents

Phaser Color Printer Page Phaser 360 Printer Warranty Terms in manual Caution Users safety summary Contents Printing Basics Installing Printer Software Vii Viii Phaser 360 Color Printer Troubleshooting Index Customer Support About Your Printer Media letter or A4-size Copier paper Features of your new printer On-line support An illustrated guide to your printer 9922-146 6Phaser 360 Color Printer Printer parts and components Maintenance tray and waste linerConsumables ColorStix solid-ink sticks Manual feed slot Printer partsTransit restraint Back panel Lower Paper Tray Assembly Options and accessoriesHigh-capacity transparency tray Tektronix transparency media About Your Printer Setting up the printer at a glance Getting Set Up What you get with your printer Phaser 360 Color Printer Quick Reference Guide Registering the printer Choosing a printer locationRemoving the packing material Installing the Lower Paper Tray Assembly optional Place the printer on top of the Lower Paper Tray Assembly 6Phaser 360 Color Printer Unlocking the transit restraint Installing the maintenance tray Using both thumbs, push the tray in Þrmly until it latches For ordering information, see Printer supplies on Loading the ink sticks Loading paper and transparency trays Loading the media trays To load paper To load transparencies Set the switch on the side of the tray to Transparency 14Phaser 360 Color Printer Loading the optional Lower Paper Tray Assembly 16Phaser 360 Color Printer Connecting an external hard disk optional Printer ports Connecting the printer Connecting to a network Parallel Connecting a PC or Unix workstation to the parallel port Turning on the printer Connecting to a Macintosh Front panel display and controls Letting the printer warm up Help Pages Menu Selecting a language for the front panel Menu Map Print Printing a Conﬁguration Tips for optimum printing performance Overview Installing Printer Software PC/Windows software Samplers Installing printer software for WindowsEasy Installation Use the default Destination Directory or click Browse Custom InstallationDrivers/PPDs Printer Utilities Finish Installation Completed dialog box, click Finish Installing printer software for Windows NT Custom Installation Network printer server, and click Next Finish Installation Completed dialog box, click Finish Either Services for Macintosh AppleTalk or TCP/IP print Custom Installation Installation Completed dialog box, click Finish Tektronix Printer Driver 14Phaser 360 Color Printer Under Installed Printers , select your Click Continue in the PostScript Printer Driver SetupPhaser 360 TekColor printer, click Connect After Windows restarts, the Install PostScript Printer Easy InstallMac OS software Select Easy Install or Custom Install Using the Mac OS installerEasy Install Custom Install Select Custom Install from Phaser 360 Driver in the Custom Install window Setting up the Phaser 360 printer driver Setting up the Apple LaserWriter 8.3.4 driver 20Phaser 360 Color Printer Setting up the Phaser 360 GX driver 22Phaser 360 Color Printer Downloadable printer utility ﬁles PhaserPrint for Unix softwareUnix workstation software Installing Printer Software 24Phaser 360 Color Printer Printing Basics Selecting print features Print features overview Media tray selection TekColor correctionCheck Print See Image Smoothing See Enhanced Adjusting print speed and resolutionFast Color All about media Tray type Media type Acceptable media sizes, types, and weight Mm 0.2 200 mm 10.45 283 mm Mm 0.35 Margins and image areaLetter-size X 11 A4-size 210 x 297 mm Media trays Media tray settings Changing to Upper and Lower settings Changing the default media tray settingDefault setting 12345678 Printing letterhead Printing labels Printing transparencies from the transparency tray Printing transparencies Printing transparencies from the standard paper tray Transparency quality tips When to use the manual-feed slot 12345678 Sec Using the printer’s front panel Using Windows printer driversPrinting from a PC Downloading utility ﬁles Media size Quick Collate Settings, then Printers Using the AdobePS 4 driver with WindowsDetails tab Paper tab Device Options tab Graphics tabGraphics tab Optional Lower Tray or Optional Hard Drive PostScript tab Interface Select Then do the following Using the Tektronix driver for WindowsLPTx LPTx or COMx Printers-Network Connections dialog box 26Phaser 360 Color Printer Close Print Net Jobs Direct box If you are using PC/NFSNetwork Settings Corrections, Print Quality modes, and Optional Lower Tray Using the Adobe PostScript driver for WindowsFeatures tab Job Control tab Using the Windows NT 4.0 PostScript driver Using the Windows NT 3.51 PostScript driverSetting up installed options Phaser 360 printer, and select Properties in the menu Device Settings sheet, locate Form To Tray Assignment Making default settingsSelecting a printers Default Document Properties Selecting printer options within an application Print Selecting printer options within an application Page Setup Printing from MS-DOS Document Defaults Properties Advanced tab Printing from a Macintosh Using Macintosh printer drivers Media size Tray selection Select Image Smoothing Select media size Using the Phaser 360 printer driverSelect printer-speciﬁc options TekColor Options dialog box Using the Apple LaserWriter 8 printer driver Selecting printing options Using the Phaser 360 GX printer driverPrinting with a desktop printer Overview Printing from a Unix workstation Workstation Operating System Unix workstations OpenVMS workstations Printing from speciﬁc applications Printing Beyond the Basics Adjusting the color of your prints Vivid Color Printing the brightest colors and a truer blue TekColor correction descriptionsAutomatic General all-purpose printing Press options Matching printing press colors Simulate Display Simulating screen colors Monochrome Printing in gray scale Use Printer Setting Using the printer’s current defaultNone Turning off all color corrections Process Sampler Printing and using the color sampler charts General guidelines Tips for working with color If you are using an unsupported driver If your Phaser 360 printer is shared on a networkSpecial considerations Application color corrections Using the Quick Collate option Previewing with Check Print Setting the Check Print timeout Using Image Smoothing Resident typefaces PostScript and PCL5 Printer languagesWorking with fonts Downloading fonts Using fonts with Windows Printing a font list from a Macintosh Printing a list of fontsPrinting a font list from a PC From the Utilities menu, choose Download PostScript File Macintosh and Windows users Improving print speedAll users Windows 3.1 users Unix workstation users Select Use PostScript Level 2 featuresWindows 95 users Windows Selecting page sizes in Windows applications Properties from the File menu Front panel overview Front panel indicatorsIndicator Blinking Off Two-line display Front panel buttons Menus Enabling and disabling the front panel menu Press Front panel menu map Menu Map Printer Help PagesConﬁguration Startup RGB and Cmyk Color Samplers Printing the Help PagesDemonstration Normal standby Printer standby modes Caring For Your Printer Moving or shipping your printer Remove and store the maintenance tray Lock the transit restraint 32434-06 Adding ink Ink handling tips Waste Liner a Full Open Front Cover Emptying the waste liner Waste Liner a Full Remove Tray B 9101-39 Replacing the maintenance tray ﬂuid if tipped. Never ship a partially used maintenance tray Using both thumbs, push the tray in Þrmly until it latches If the printer has frequent media jams Cleaning the printerProblem Cleaning procedure If prints have light stripes or smears Selecting the Cleaning Page source Cleaning Cleaning Page Source Menu Cleaning supplies Using isopropyl alcohol Approximate time to complete 3-6 minutes Cleaning for ink smears and jams internal paper path CleanLight Stripes Clean Test Approximate time to complete 5 minutes Cleaning for jams and ink smears paper-feed rollers Open the front cover To clean the upper black rubber rollers To clean the upper white plastic rollers To clean the lower rubber paper-feed rollers To clean the lower white plastic rollers Approximate time to complete 10 minutes Cleaning for ink smears paper-exit path 9922-138 9922-114 To clean the rubber exit rollers To clean the white plastic exit rollers 9922-116 Automatically cleaning the media-pick roller Cleaning for upper media tray jams media-pick roller Print Instructions? Continue Print 9101-27 Cleaning 9922-142 Manually cleaning the media-pick roller 40Phaser 360 Color Printer To clean the top surface of the media-pick roller Scrub the bottom surface of the pick roller thoroughly To clean the bottom of the media-pick roller Approximate time to complete 1 minute Cleaning for lower tray jams paper-pick rollers Caring For Your Printer 44Phaser 360 Color Printer Troubleshooting Message Action Front panel error messages Front panel messages contd Upper Media Tray Symptom Solution Troubleshooting quick reference Printing to Off Image Quality Problems Print Options dialog box, select Color/Grayscale Print using color option Turn off Background Printing through the Chooser Transmission Retry to Printing and installation problems contd Displays Processing SymptomSolution Network problems Macintosh Approximate time to complete 10 minutes Light stripes on prints cleaning the printhead Black Cyan Magenta Yellow 14Phaser 360 Color Printer Preventing media jams Media jams and misfeeds Locating jammed media Clearing a media jam 9922-60 9922-123 Ink smears Macintosh users If your ﬁle doesn’t printGeneral things to check for Details tab Windows users general If you can’t print from Windows to an LPT port If you are using PC/NFS Click Add Port Properties Checking the printer’s language mode Mac OS users PostScript printing errorsWindows 3.1 users Windows 95 users Using a PostScript error handler Windows timeout From Windows Fixing timeout problems in Windows Mode LPT1,,P Windows timeout From DOS and Windows Printer’s timeout Printed colors are not what you expected Blue colors look too purple Printing Pantone Colors Troubleshooting If the Apple Printer Utility does not work Prints do not reﬂect your settingsSharing the printer on a network On-line support Receiving email update notices Customer Support Centers Country Numbers Getting information by fax Customer Support Customizing your printer Supplies, Accessories Expanding Your Printing System Supplies Order number Description Printer supplies Description Order number PhaserShare network cards Description Order number High-capacity transparency tray Lower Paper Tray Assembly 625-sheet capacityPaper and transparency trays Tektronix external hard disk Memory upgrade Additional software Unix and VMSPhaserPrint for Unix Interface cables and adapters Description Connectors and cable lengthPage Declaration of conformity Regulatory Information Specifications Environmental phenomena Test speciﬁcation Basic standard Regulatory Information and Specifications FCC Class B warning for 115 VAC equipment Material Safety Data Sheets Msds for ColorStix ink sticks Original preparation date March 10, 1994 RC California Prop Not listed Msds for silicone oil drum ﬂuid Original preparation date October 21, 1994 RC Stability Stable Printer tilt Speciﬁcations 11-9 Certiﬁed EN60950 Safety and emissions Index-1 Index Index-2Phaser 360 Color Printer Index-3 Check Print Index-4Phaser 360 Color Printer Index-5 Index-6Phaser 360 Color Printer Index-7 Index-8Phaser 360 Color Printer Index-9 Index-10Phaser 360 Color Printer