Tektronix 360 user manual Troubleshooting

Models: 360

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Using isopropyl alcohol

7-19

 

 

 

 

 

 

Cleaning for ink smears and jams: internal paper path

7-20

 

Cleaning for jams and ink smears: paper-feed rollers

7-22

 

Cleaning for ink smears: paper-exit path

7-28

 

 

 

Cleaning for upper media tray jams: media-pick roller

7-34

 

Cleaning for lower tray jams: paper-pick rollers

7-43

 

8

Troubleshooting

 

 

 

 

 

 

 

 

 

Overview

8-1

 

 

 

 

 

 

 

 

 

Front panel error messages

 

8-2

 

 

 

 

 

 

 

Troubleshooting quick reference

8-5

 

 

 

 

 

 

Light stripes on prints: cleaning the printhead

8-12

 

 

 

Media jams and misfeeds

8-15

 

 

 

 

 

 

 

Preventing media jams

 

8-15

 

 

 

 

 

 

Locating jammed media

8-16

 

 

 

 

 

 

Clearing a media jam

8-17

 

 

 

 

 

 

 

Ink smears

8-20

 

 

 

 

 

 

 

 

 

If your file doesnÕt print 8-21

 

 

 

 

 

 

 

General things to check for

8-21

 

 

 

 

 

 

If you are using PC/NFS

8-23

 

 

 

 

 

 

If you canÕt print from Windows to an LPT port

8-23

 

 

Checking the printerÕs language mode

8-25

 

 

 

PostScript printing errors

8-26

 

 

 

 

 

 

 

Using a PostScript error handler

8-27

 

 

 

 

 

Fixing timeout problems in Windows

8-28

 

 

 

Printed colors are not what you expected

8-31

 

 

 

Printing PANTONE Colors

8-32

 

 

 

 

 

 

Blue colors look too purple

8-32

 

 

 

 

 

 

Sharing the printer on a network

8-33

 

 

 

 

 

Prints do not reflect your settings

8-33

 

 

 

 

If the Apple Printer Utility does not work

8-33

 

 

User Manual

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Page 9
Image 9
Tektronix 360 user manual Troubleshooting