Tektronix 360 user manual Troubleshooting quick reference, Symptom Solution

Troubleshooting 8

Troubleshooting quick reference

Refer to the following tables if you encounter problems with the printer. For additional troubleshooting topics, visit the Tektronix web site at

http://www.tek.com/Color_Printers/.

Media feeding or jamming problems

Symptom	Solution
Paper jams or mispicks	■ Is the paper too thick or thin for the printer? Use standard
at the standard paper		office paper 60 to 120 g/m2 (16 to 32 lb.) or Tektronix
tray or transparency tray.		transparency media. Refer to “Acceptable media sizes,
		types, and weight” on page 4-6 for more details on the
		type of paper you can use with the printer.
	■ Do not load the tray beyond the fill line. Paper tray
		capacity is 200 sheets paper or 50 sheets transparency.
		Transparency tray capacity is 175 sheets transparency.
	■ Check that the maintenance tray is inserted correctly and
		latched firmly into place.
	■ You may need to clean the media-pick rollers. Refer to
		“Cleaning for upper media tray jams: media-pick roller” on
		page 7-34.
Paper-feed problems at	■ Use standard office paper only, 60 to 120 g/m2 (16 to
the Lower Paper Tray		32 lb.).
Assembly.	■	Do not load the tray beyond the fill line. Paper tray
		capacity is 625 sheets of 90 g/m2 (24 lb.) paper.
Paper jamming inside	■	Remove and relatch the maintenance tray. Refer to
the printer.		“Replacing the maintenance tray” on page 7-11.
	■ You may need to clean the paper-feed rollers. Refer to
		“Cleaning for jams and ink smears: paper-feed rollers” on
		page 7-22.
Paper jamming at	■ Wait until the front panel prompts you before inserting
manual feed slot.		media into the manual feed slot. Feed the paper or
		transparency into the manual feed slot and let the printer
		take the media out of your hands.

■ Select Manual Paper or Manual Transparency in the printer driver.

■ Select the appropriate size media in the printer driver.

■ Make sure to align the paper against the left edge of the manual feed slot.

■ Is the paper too thick or the wrong size for manual feed? Refer to “Acceptable media sizes, types, and weight” on page 4-6.

User Manual 8-5