Troubleshooting | Tektronix 360 guide

Troubleshooting 8

User Manual

8-33

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Tektronix 360 user manual Troubleshooting

Contents

Phaser Color Printer Page Phaser 360 Printer Warranty Terms in manual Caution Users safety summary Contents Printing Basics Installing Printer Software Vii Viii Phaser 360 Color Printer Troubleshooting Index Customer Support About Your Printer Media letter or A4-size Copier paper Features of your new printer On-line support An illustrated guide to your printer 9922-146 6Phaser 360 Color Printer ColorStix solid-ink sticks Maintenance tray and waste linerPrinter parts and components Consumables Back panel Printer partsManual feed slot Transit restraint Tektronix transparency media Options and accessoriesLower Paper Tray Assembly High-capacity transparency tray About Your Printer Setting up the printer at a glance Getting Set Up What you get with your printer Phaser 360 Color Printer Quick Reference Guide Choosing a printer location Removing the packing materialRegistering the printer Installing the Lower Paper Tray Assembly optional Place the printer on top of the Lower Paper Tray Assembly 6Phaser 360 Color Printer Unlocking the transit restraint Installing the maintenance tray Using both thumbs, push the tray in Þrmly until it latches For ordering information, see Printer supplies on Loading the ink sticks Loading paper and transparency trays Loading the media trays To load paper To load transparencies Set the switch on the side of the tray to Transparency 14Phaser 360 Color Printer Loading the optional Lower Paper Tray Assembly 16Phaser 360 Color Printer Connecting an external hard disk optional Printer ports Connecting the printer Connecting to a network Parallel Connecting a PC or Unix workstation to the parallel port Turning on the printer Connecting to a Macintosh Front panel display and controls Letting the printer warm up Help Pages Menu Selecting a language for the front panel Menu Map Print Printing a Conﬁguration Tips for optimum printing performance Overview Installing Printer Software PC/Windows software Installing printer software for Windows Easy InstallationSamplers Printer Utilities Custom InstallationUse the default Destination Directory or click Browse Drivers/PPDs Finish Installation Completed dialog box, click Finish Installing printer software for Windows NT Custom Installation Network printer server, and click Next Finish Installation Completed dialog box, click Finish Either Services for Macintosh AppleTalk or TCP/IP print Custom Installation Installation Completed dialog box, click Finish Tektronix Printer Driver 14Phaser 360 Color Printer After Windows restarts, the Install PostScript Printer Click Continue in the PostScript Printer Driver SetupUnder Installed Printers , select your Phaser 360 TekColor printer, click Connect Install Mac OS softwareEasy Select Custom Install from Using the Mac OS installerSelect Easy Install or Custom Install Easy Install Custom Install Phaser 360 Driver in the Custom Install window Setting up the Phaser 360 printer driver Setting up the Apple LaserWriter 8.3.4 driver 20Phaser 360 Color Printer Setting up the Phaser 360 GX driver 22Phaser 360 Color Printer PhaserPrint for Unix software Unix workstation softwareDownloadable printer utility ﬁles Installing Printer Software 24Phaser 360 Color Printer Printing Basics Selecting print features Print features overview Image Smoothing See TekColor correctionMedia tray selection Check Print See Adjusting print speed and resolution Fast ColorEnhanced All about media Tray type Media type Acceptable media sizes, types, and weight Margins and image area Letter-size X 11 A4-size 210 x 297 mmMm 0.2 200 mm 10.45 283 mm Mm 0.35 Media trays Media tray settings Changing the default media tray setting Default settingChanging to Upper and Lower settings 12345678 Printing letterhead Printing labels Printing transparencies from the transparency tray Printing transparencies Printing transparencies from the standard paper tray Transparency quality tips When to use the manual-feed slot 12345678 Sec Downloading utility ﬁles Using Windows printer driversUsing the printer’s front panel Printing from a PC Media size Quick Collate Paper tab Using the AdobePS 4 driver with WindowsSettings, then Printers Details tab Optional Lower Tray or Optional Hard Drive Graphics tabDevice Options tab Graphics tab PostScript tab LPTx or COMx Printers-Network Connections dialog box Using the Tektronix driver for WindowsInterface Select Then do the following LPTx 26Phaser 360 Color Printer Close If you are using PC/NFS Network SettingsPrint Net Jobs Direct box Using the Adobe PostScript driver for Windows Features tabCorrections, Print Quality modes, and Optional Lower Tray Job Control tab Phaser 360 printer, and select Properties in the menu Using the Windows NT 3.51 PostScript driverUsing the Windows NT 4.0 PostScript driver Setting up installed options Making default settings Selecting a printers Default Document PropertiesDevice Settings sheet, locate Form To Tray Assignment Selecting printer options within an application Print Selecting printer options within an application Page Setup Printing from MS-DOS Document Defaults Properties Advanced tab Printing from a Macintosh Using Macintosh printer drivers Media size Tray selection Select Image Smoothing TekColor Options dialog box Using the Phaser 360 printer driverSelect media size Select printer-speciﬁc options Using the Apple LaserWriter 8 printer driver Using the Phaser 360 GX printer driver Printing with a desktop printerSelecting printing options Overview Printing from a Unix workstation Workstation Operating System Unix workstations OpenVMS workstations Printing from speciﬁc applications Printing Beyond the Basics Adjusting the color of your prints TekColor correction descriptions Automatic General all-purpose printingVivid Color Printing the brightest colors and a truer blue Press options Matching printing press colors Simulate Display Simulating screen colors Use Printer Setting Using the printer’s current default None Turning off all color correctionsMonochrome Printing in gray scale Process Sampler Printing and using the color sampler charts General guidelines Tips for working with color Application color corrections If your Phaser 360 printer is shared on a networkIf you are using an unsupported driver Special considerations Using the Quick Collate option Previewing with Check Print Setting the Check Print timeout Using Image Smoothing Printer languages Working with fontsResident typefaces PostScript and PCL5 Downloading fonts Using fonts with Windows From the Utilities menu, choose Download PostScript File Printing a list of fontsPrinting a font list from a Macintosh Printing a font list from a PC Improving print speed All usersMacintosh and Windows users Windows 3.1 users Select Use PostScript Level 2 features Windows 95 usersUnix workstation users Windows Selecting page sizes in Windows applications Properties from the File menu Front panel indicators Indicator Blinking OffFront panel overview Two-line display Front panel buttons Menus Enabling and disabling the front panel menu Press Front panel menu map Startup Printer Help PagesMenu Map Conﬁguration Printing the Help Pages DemonstrationRGB and Cmyk Color Samplers Normal standby Printer standby modes Caring For Your Printer Moving or shipping your printer Remove and store the maintenance tray Lock the transit restraint 32434-06 Adding ink Ink handling tips Waste Liner a Full Open Front Cover Emptying the waste liner Waste Liner a Full Remove Tray B 9101-39 Replacing the maintenance tray ﬂuid if tipped. Never ship a partially used maintenance tray Using both thumbs, push the tray in Þrmly until it latches Cleaning the printer Problem Cleaning procedureIf the printer has frequent media jams If prints have light stripes or smears Selecting the Cleaning Page source Cleaning Cleaning Page Source Menu Cleaning supplies Using isopropyl alcohol Approximate time to complete 3-6 minutes Cleaning for ink smears and jams internal paper path CleanLight Stripes Clean Test Approximate time to complete 5 minutes Cleaning for jams and ink smears paper-feed rollers Open the front cover To clean the upper black rubber rollers To clean the upper white plastic rollers To clean the lower rubber paper-feed rollers To clean the lower white plastic rollers Approximate time to complete 10 minutes Cleaning for ink smears paper-exit path 9922-138 9922-114 To clean the rubber exit rollers To clean the white plastic exit rollers 9922-116 Automatically cleaning the media-pick roller Cleaning for upper media tray jams media-pick roller Print Instructions? Continue Print 9101-27 Cleaning 9922-142 Manually cleaning the media-pick roller 40Phaser 360 Color Printer To clean the top surface of the media-pick roller Scrub the bottom surface of the pick roller thoroughly To clean the bottom of the media-pick roller Approximate time to complete 1 minute Cleaning for lower tray jams paper-pick rollers Caring For Your Printer 44Phaser 360 Color Printer Troubleshooting Message Action Front panel error messages Front panel messages contd Upper Media Tray Symptom Solution Troubleshooting quick reference Printing to Off Image Quality Problems Print Options dialog box, select Color/Grayscale Print using color option Turn off Background Printing through the Chooser Transmission Retry to Printing and installation problems contd Displays Processing SymptomSolution Network problems Macintosh Approximate time to complete 10 minutes Light stripes on prints cleaning the printhead Black Cyan Magenta Yellow 14Phaser 360 Color Printer Preventing media jams Media jams and misfeeds Locating jammed media Clearing a media jam 9922-60 9922-123 Ink smears If your ﬁle doesn’t print General things to check forMacintosh users Details tab Windows users general If you can’t print from Windows to an LPT port If you are using PC/NFS Click Add Port Properties Checking the printer’s language mode Windows 95 users PostScript printing errorsMac OS users Windows 3.1 users Using a PostScript error handler Windows timeout From Windows Fixing timeout problems in Windows Mode LPT1,,P Windows timeout From DOS and Windows Printer’s timeout Printed colors are not what you expected Blue colors look too purple Printing Pantone Colors Troubleshooting Prints do not reﬂect your settings Sharing the printer on a networkIf the Apple Printer Utility does not work On-line support Receiving email update notices Customer Support Centers Country Numbers Getting information by fax Customer Support Customizing your printer Supplies, Accessories Expanding Your Printing System Supplies Order number Description Printer supplies Description Order number PhaserShare network cards Lower Paper Tray Assembly 625-sheet capacity Paper and transparency traysDescription Order number High-capacity transparency tray Tektronix external hard disk Memory upgrade Additional software Unix and VMSPhaserPrint for Unix Interface cables and adapters Description Connectors and cable lengthPage Declaration of conformity Regulatory Information Specifications Environmental phenomena Test speciﬁcation Basic standard Regulatory Information and Specifications FCC Class B warning for 115 VAC equipment Material Safety Data Sheets Msds for ColorStix ink sticks Original preparation date March 10, 1994 RC California Prop Not listed Msds for silicone oil drum ﬂuid Original preparation date October 21, 1994 RC Stability Stable Printer tilt Speciﬁcations 11-9 Certiﬁed EN60950 Safety and emissions Index-1 Index Index-2Phaser 360 Color Printer Index-3 Check Print Index-4Phaser 360 Color Printer Index-5 Index-6Phaser 360 Color Printer Index-7 Index-8Phaser 360 Color Printer Index-9 Index-10Phaser 360 Color Printer