Ink smears | Tektronix 360 instruction

8Troubleshooting

Ink smears

Symptom: Prints have stray ink marks on the front or the back.

Solution: Clean the internal paper path. If smears persist, clean the paper-feed rollers. If smears still appear, clean the paper-exit path.

1See ÒCleaning for ink smears and jams: internal paper pathÓ on page 7-20.

2See ÒCleaning for jams and ink smears: paper-feed rollersÓ on page 7-22.

3See ÒCleaning for ink smears: paper-exit pathÓ on page 7-28.

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8-20Phaser 360 Color Printer

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Tektronix 360 user manual Ink smears

Contents

Phaser Color Printer Page Phaser 360 Printer Warranty Users safety summary Terms in manual Caution Contents Installing Printer Software Printing Basics Vii Viii Phaser 360 Color Printer Troubleshooting Customer Support Index About Your Printer Features of your new printer Media letter or A4-size Copier paper On-line support An illustrated guide to your printer 9922-146 6Phaser 360 Color Printer Consumables Maintenance tray and waste linerPrinter parts and components ColorStix solid-ink sticks Transit restraint Printer partsManual feed slot Back panel High-capacity transparency tray Options and accessoriesLower Paper Tray Assembly Tektronix transparency media About Your Printer Getting Set Up Setting up the printer at a glance Phaser 360 Color Printer Quick Reference Guide What you get with your printer Registering the printer Choosing a printer locationRemoving the packing material Installing the Lower Paper Tray Assembly optional Place the printer on top of the Lower Paper Tray Assembly 6Phaser 360 Color Printer Unlocking the transit restraint Installing the maintenance tray Using both thumbs, push the tray in Þrmly until it latches Loading the ink sticks For ordering information, see Printer supplies on Loading the media trays Loading paper and transparency trays To load paper Set the switch on the side of the tray to Transparency To load transparencies 14Phaser 360 Color Printer Loading the optional Lower Paper Tray Assembly 16Phaser 360 Color Printer Connecting an external hard disk optional Connecting the printer Printer ports Connecting to a network Connecting a PC or Unix workstation to the parallel port Parallel Connecting to a Macintosh Turning on the printer Front panel display and controls Letting the printer warm up Selecting a language for the front panel Help Pages Menu Printing a Conﬁguration Menu Map Print Tips for optimum printing performance Installing Printer Software Overview PC/Windows software Samplers Installing printer software for WindowsEasy Installation Drivers/PPDs Custom InstallationUse the default Destination Directory or click Browse Printer Utilities Finish Installation Completed dialog box, click Finish Installing printer software for Windows NT Custom Installation Network printer server, and click Next Finish Installation Completed dialog box, click Finish Either Services for Macintosh AppleTalk or TCP/IP print Custom Installation Installation Completed dialog box, click Finish Tektronix Printer Driver 14Phaser 360 Color Printer Phaser 360 TekColor printer, click Connect Click Continue in the PostScript Printer Driver SetupUnder Installed Printers , select your After Windows restarts, the Install PostScript Printer Easy InstallMac OS software Easy Install Custom Install Using the Mac OS installerSelect Easy Install or Custom Install Select Custom Install from Setting up the Phaser 360 printer driver Phaser 360 Driver in the Custom Install window Setting up the Apple LaserWriter 8.3.4 driver 20Phaser 360 Color Printer Setting up the Phaser 360 GX driver 22Phaser 360 Color Printer Downloadable printer utility ﬁles PhaserPrint for Unix softwareUnix workstation software Installing Printer Software 24Phaser 360 Color Printer Printing Basics Print features overview Selecting print features Check Print See TekColor correctionMedia tray selection Image Smoothing See Enhanced Adjusting print speed and resolutionFast Color All about media Acceptable media sizes, types, and weight Tray type Media type Mm 0.2 200 mm 10.45 283 mm Mm 0.35 Margins and image areaLetter-size X 11 A4-size 210 x 297 mm Media trays Media tray settings Changing to Upper and Lower settings Changing the default media tray settingDefault setting Printing letterhead 12345678 Printing labels Printing transparencies Printing transparencies from the transparency tray Printing transparencies from the standard paper tray Transparency quality tips When to use the manual-feed slot 12345678 Sec Printing from a PC Using Windows printer driversUsing the printer’s front panel Downloading utility ﬁles Media size Quick Collate Details tab Using the AdobePS 4 driver with WindowsSettings, then Printers Paper tab Graphics tab Graphics tabDevice Options tab Optional Lower Tray or Optional Hard Drive PostScript tab LPTx Using the Tektronix driver for WindowsInterface Select Then do the following LPTx or COMx Printers-Network Connections dialog box 26Phaser 360 Color Printer Close Print Net Jobs Direct box If you are using PC/NFSNetwork Settings Corrections, Print Quality modes, and Optional Lower Tray Using the Adobe PostScript driver for WindowsFeatures tab Job Control tab Setting up installed options Using the Windows NT 3.51 PostScript driverUsing the Windows NT 4.0 PostScript driver Phaser 360 printer, and select Properties in the menu Device Settings sheet, locate Form To Tray Assignment Making default settingsSelecting a printers Default Document Properties Selecting printer options within an application Page Setup Selecting printer options within an application Print Document Defaults Properties Advanced tab Printing from MS-DOS Using Macintosh printer drivers Printing from a Macintosh Media size Tray selection Select Image Smoothing Select printer-speciﬁc options Using the Phaser 360 printer driverSelect media size TekColor Options dialog box Using the Apple LaserWriter 8 printer driver Selecting printing options Using the Phaser 360 GX printer driverPrinting with a desktop printer Printing from a Unix workstation Overview Unix workstations Workstation Operating System OpenVMS workstations Printing from speciﬁc applications Printing Beyond the Basics Adjusting the color of your prints Vivid Color Printing the brightest colors and a truer blue TekColor correction descriptionsAutomatic General all-purpose printing Simulate Display Simulating screen colors Press options Matching printing press colors Monochrome Printing in gray scale Use Printer Setting Using the printer’s current defaultNone Turning off all color corrections Printing and using the color sampler charts Process Sampler Tips for working with color General guidelines Special considerations If your Phaser 360 printer is shared on a networkIf you are using an unsupported driver Application color corrections Using the Quick Collate option Previewing with Check Print Using Image Smoothing Setting the Check Print timeout Resident typefaces PostScript and PCL5 Printer languagesWorking with fonts Downloading fonts Using fonts with Windows Printing a font list from a PC Printing a list of fontsPrinting a font list from a Macintosh From the Utilities menu, choose Download PostScript File Macintosh and Windows users Improving print speedAll users Windows 3.1 users Unix workstation users Select Use PostScript Level 2 featuresWindows 95 users Selecting page sizes in Windows applications Windows Properties from the File menu Front panel overview Front panel indicatorsIndicator Blinking Off Two-line display Front panel buttons Enabling and disabling the front panel menu Menus Front panel menu map Press Conﬁguration Printer Help PagesMenu Map Startup RGB and Cmyk Color Samplers Printing the Help PagesDemonstration Printer standby modes Normal standby Caring For Your Printer Moving or shipping your printer Remove and store the maintenance tray Lock the transit restraint 32434-06 Adding ink Ink handling tips Emptying the waste liner Waste Liner a Full Open Front Cover Waste Liner a Full Remove Tray B 9101-39 Replacing the maintenance tray ﬂuid if tipped. Never ship a partially used maintenance tray Using both thumbs, push the tray in Þrmly until it latches If the printer has frequent media jams Cleaning the printerProblem Cleaning procedure If prints have light stripes or smears Cleaning Selecting the Cleaning Page source Cleaning Page Source Menu Cleaning supplies Using isopropyl alcohol Cleaning for ink smears and jams internal paper path Approximate time to complete 3-6 minutes CleanLight Stripes Clean Test Cleaning for jams and ink smears paper-feed rollers Approximate time to complete 5 minutes Open the front cover To clean the upper black rubber rollers To clean the upper white plastic rollers To clean the lower rubber paper-feed rollers To clean the lower white plastic rollers Cleaning for ink smears paper-exit path Approximate time to complete 10 minutes 9922-138 9922-114 To clean the rubber exit rollers To clean the white plastic exit rollers 9922-116 Cleaning for upper media tray jams media-pick roller Automatically cleaning the media-pick roller Print Instructions? Continue Print 9101-27 Cleaning 9922-142 Manually cleaning the media-pick roller 40Phaser 360 Color Printer To clean the top surface of the media-pick roller To clean the bottom of the media-pick roller Scrub the bottom surface of the pick roller thoroughly Cleaning for lower tray jams paper-pick rollers Approximate time to complete 1 minute Caring For Your Printer 44Phaser 360 Color Printer Troubleshooting Front panel error messages Message Action Front panel messages contd Upper Media Tray Troubleshooting quick reference Symptom Solution Image Quality Problems Printing to Off Print using color option Print Options dialog box, select Color/Grayscale Transmission Retry to Turn off Background Printing through the Chooser Printing and installation problems contd SymptomSolution Displays Processing Network problems Macintosh Light stripes on prints cleaning the printhead Approximate time to complete 10 minutes Black Cyan Magenta Yellow 14Phaser 360 Color Printer Media jams and misfeeds Preventing media jams Locating jammed media Clearing a media jam 9922-60 9922-123 Ink smears Macintosh users If your ﬁle doesn’t printGeneral things to check for Windows users general Details tab If you are using PC/NFS If you can’t print from Windows to an LPT port Properties Click Add Port Checking the printer’s language mode Windows 3.1 users PostScript printing errorsMac OS users Windows 95 users Using a PostScript error handler Fixing timeout problems in Windows Windows timeout From Windows Windows timeout From DOS and Windows Mode LPT1,,P Printer’s timeout Printed colors are not what you expected Printing Pantone Colors Blue colors look too purple Troubleshooting If the Apple Printer Utility does not work Prints do not reﬂect your settingsSharing the printer on a network Receiving email update notices On-line support Customer Support Centers Getting information by fax Country Numbers Customer Support Supplies, Accessories Expanding Your Printing System Customizing your printer Printer supplies Supplies Order number Description PhaserShare network cards Description Order number Description Order number High-capacity transparency tray Lower Paper Tray Assembly 625-sheet capacityPaper and transparency trays Memory upgrade Tektronix external hard disk Additional software Unix and VMSPhaserPrint for Unix Description Connectors and cable length Interface cables and adaptersPage Regulatory Information Specifications Declaration of conformity Regulatory Information and Specifications Environmental phenomena Test speciﬁcation Basic standard Material Safety Data Sheets FCC Class B warning for 115 VAC equipment Msds for ColorStix ink sticks California Prop Not listed Original preparation date March 10, 1994 RC Msds for silicone oil drum ﬂuid Stability Stable Original preparation date October 21, 1994 RC Speciﬁcations Printer tilt 11-9 Safety and emissions Certiﬁed EN60950 Index Index-1 Index-2Phaser 360 Color Printer Check Print Index-3 Index-4Phaser 360 Color Printer Index-5 Index-6Phaser 360 Color Printer Index-7 Index-8Phaser 360 Color Printer Index-9 Index-10Phaser 360 Color Printer