Tektronix 360 user manual Printing and installation problems contd

Troubleshooting 8

Printing and installation problems (cont'd.)

Symptom	Solution
The Ready message or	■ Make sure that the Phaser 360 printer is the selected
the printer’s name is	printer. Try printing the same file to another PostScript
displayed, but the file	printer. If the file prints, then the problem could be with
does not print.	the interface cable. Refer to “Interface cables and
	adapters” on page 10-7 for information on ordering
	Tektronix interface cables.
	■ Turn the printer’s power off, wait at least 15 seconds,
	and then turn the power on again.
	■ Refer to “Using a PostScript error handler” on
	page 8-27 for details on using the Tektronix Error
	Handler to determine the cause of the problem.
The printer takes too	■ Make sure that the vent on the right side of the printer
long to warm up (more	is not blocked. Allow at least 5 cm (2 in.) clearance on
than 30 minutes).	each side of the printer.
A file does not print and	■ You may need to expand printer memory. Refer to
a virtual memory (VM)	“Memory upgrade” on page 10-5 for more information.
error appears.
A file does not print, or it	■ Make sure that the printer is set up to receive the
prints unexpected data.	appropriate language (PostScript, HP-GL, or PCL5) for
	that file. Refer to “Checking the printer’s language
	mode” on page 8-25 for more information.
The printout is delayed.	■ See “Printer standby modes” on page 6-8.
The printer outputs two	■ The printer is cleaning the print drum and reprinting the
prints after a jam is	image. Refer to “Media jams and misfeeds” on
cleared.	page 8-15.
Files sent during	■ Before printing a file, wait until the printer’s front panel
power-up do not print.	displays Ready or the printer’s name.
The printer receives a file	■ Do not set the wait timeout to 0.
on the parallel port but	■ Print files should not have extra characters after the
does not print.
	End-of-Job character (Ctrl-D).
	Refer to the on-line manual on the printer’s CD-ROM for
	information on setting timeouts and the Ctrl-D character.

User Manual 8-9