Tektronix 360 user manual Clearing a media jam

Troubleshooting 8

Clearing a media jam

■To avoid ink smearing inside the printer, always try to pull jammed paper or transparencies out through the top of the printer.

■Use both hands to gently pull the media through its normal path out the top of the printer (exit cover), if possible. Do not use excessive force pulling the media; it may tear.

■After removing the jammed media, inspect it for tears. Leave no media scraps in the printer.

■If your prints have ink smears after clearing a jam, refer to ÒCleaning for ink smears: paper-exit pathÓ on page 7-28.

■If jamming persists, cleaning the printer may solve the problem. Refer to ÒCleaning for ink smears and jams: internal paper pathÓ on page 7-20.

Warning Never use a sharp object to remove jammed paper. You may damage the print drum, requiring repair to your printer.

User Manual 8-17