Getting help and service

If you need help, service, technical assistance, or just want more information about Lenovo products, you will find a wide variety of sources available from Lenovo to assist you. This section contains information about where to go for additional information about Lenovo and our products, what to do if you experience a problem with your computer, and whom to call for service should it be necessary.

Information about your computer and preinstalled software, if any, is available in the documentation that comes with your computer. That documentation includes printed books, online books, README files, and help files. In addition, information about Lenovo products is available on the World Wide Web.

Microsoft Service Packs are the latest software source for Windows product updates. They are available via Web download (connection charges may apply) or via disc. For more specific information and links, please go to http://www.microsoft.com. Lenovo offers Up and Running technical assistance with installation of, or questions related to, Service Packs for your Lenovo-preloaded Microsoft Windows product. For information, please contact the Customer Support Center.

Using diagnostic programs

Many computer problems can be solved without outside assistance. If you experience a problem with your computer, the first place to start is the troubleshooting information of your computer documentation. If you suspect a software problem, see the documentation, including README files and online help, that comes with the operating system or application program.

ThinkPad notebooks come with a set of diagnostic programs that you can use to help you identify hardware problems. See “Diagnosing problems” on page 207 for instructions on using the diagnostic programs.

The Troubleshooting information or the diagnostic programs might tell you that you need additional or updated device drivers or other software. Lenovo maintains pages on the World Wide Web where you can get the latest technical information and download device drivers and updates.

Lenovo support Web site

Technical support information is available at:

http://www.lenovo.com/support

This portal is updated with the latest information about the following subjects:

•Downloads & Drivers: Download drivers, flash BIOS, and update your software

•Warranty: Check your warranty status and upgrade your warranty.

•Technical Support: Click Need Help? for self-help tips to help diagnose a problem.

•ThinkVantage: Learn more about ThinkVantage software to improve productivity and reduce cost.

•Lenovo Forums: Search the community knowledge base for your computer to share and discover information with other users.

•User Guides & Manuals: Read or print any publications related to your product.

Calling Lenovo

If you have tried to correct the problem yourself and still need help, during the warranty period, you can get help and information by telephone through the Customer Support Center. The following services are available during the warranty period:

•Problem determination - Trained personnel are available to assist you with determining if you have a hardware problem and deciding what action is necessary to fix the problem.

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Lenovo 4290WFZPC10D518, X220I Getting help and service, Using diagnostic programs, Lenovo support Web site, Calling Lenovo
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4291BR6PC10B616, 42875TU, 428742U, 4294CTO, X220-4287 specifications

Lenovo's X220i, X220i Tablet, and their respective models such as 42872W5, 42912XU, and 429133U are part of the ThinkPad series, renowned for their reliability, performance, and innovative features tailored for both business and personal use. The X220i and X220i Tablet stand out in the ultrabook category, offering a perfect balance between portability and functionality, making them ideal for professionals on the go.

The X220i features a 12.5-inch display, which delivers vibrant visuals and clear text, ensuring users can work efficiently in various lighting conditions. The display options may include HD resolutions with anti-glare technology, minimizing reflections and enhancing visibility. The X220i Tablet takes portability a step further by incorporating touchscreen capabilities, allowing for a more interactive experience, which is particularly useful for presentations and drawing applications.

Under the hood, both models are powered by Intel Core processors, providing solid performance for multitasking and demanding applications. The X220i comes with options for up to 8GB of RAM, ensuring smooth operation even when handling multiple applications simultaneously. Storage options typically include fast SSDs, which not only enhance boot times but also improve file access speeds, contributing to overall responsiveness.

A key feature of the ThinkPad series is its exceptional build quality. The X220i and X220i Tablet are constructed with durable materials, including magnesium alloy and reinforced hinges, designed to withstand the rigors of daily use. Additionally, they are tested against military specifications, ensuring reliability in challenging conditions.

Connectivity options are extensive, featuring USB 3.0 ports, a VGA port, and HDMI, allowing users to connect to various peripherals and external displays. Advanced wireless connectivity options such as Wi-Fi and Bluetooth enable seamless communication and file sharing.

Battery life is another area where the X220i series excels. The laptops are designed to last an extended period on a single charge, often exceeding 8 hours, making them suitable for long workdays without the need for a power outlet.

In conclusion, the Lenovo X220i, X220i Tablet, and their variants like 42872W5, 42912XU, and 429133U are exemplary devices that blend portability, performance, and durability. Ideal for professionals and students alike, these devices cater to a range of computing needs while maintaining a compact and lightweight profile.
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