Fujitsu fi-5110EOX2 manual Troubleshooting Checklist

4. Troubleshooting

This chapter describes common problems during the usage of ScanSnap and how to remedy them.

4.1. Troubleshooting Checklist

Before you ask for repair service, please check the following items.

If you cannot solve the problem even after checking the following items, contact the store where you purchased the scanner, or contact an authorized FUJITSU scanner service provider.

Symptom		Check This Item				Remedy
The scanner cannot be turned on.	Are the AC/USB cable and AC adapter				Correctly connect the AC/USB cable and
	connected correctly?				AC adapter.
					Disconnect the AC adaptor/cable and
					reconnect them again.
					(Note: Please wait at least 5 seconds before
					reconnecting the AC cable.)
	Is the Paper chute cover closed? (The				Open the Paper chute cover.
	scanner’s power supply is controlled by
	closing/opening the Paper chute cover.)`
	Is Windows normally started up?				Please wait until Windows has started up
	(This scanner’s power is controlled by				completely. The	LED may turn off
	turning on/off the computer.)				when Windows is starting up or the scanner
					is in low power mode.
	Did you push the [POWER] button to turn				Press the [POWER] button on the scanner.
	off the scanner? (The scanner can be turned
	off by pressing [POWER] button when the
	paper chute cover is opened.)
Scanning does not start.	Is the USB cable properly connected?			Correctly connect the USB cable. (When a
					hub is used, check the hub's power supply.)
	Does the	LED light blink repeatedly?			Disconnect the AC adaptor/cable and
					reconnect them again.
					(Note: Please wait at least 5 seconds before
					reconnecting the AC or USB cable.)
	Is ScanSnap Manager started?				If the "ScanSnap Manager" icon is not
	(If ScanSnap Manager is started successfully,				displayed, on the [Start] menu, select
	the "ScanSnap Manager" icon		S appears		[Programs] - [ScanSnap Manager] -
	on the task tray.)				[ScanSnap Manager] to start up ScanSnap
					Manager.
	Is ScanSnap Manager running normally?				Perform the following procedure:
	(If ScanSnap Manager is not running				1. Perform “Scan for hardware changes”
	normally, the "ScanSnap Manager" icon in				or “Refresh” from Device Manager.
	the task tray is displayed as		.)		(*1) If the situation does not improve,
					perform step 2.
					2. Disconnect and re-connect the AC
					cable and the AC adapter (Please wait
					at least 5 seconds before turning on the
					power again.). If this does not change
					the state, please perform step 3.
					3. If an USB hub is used, directly connect
					ScanSnap to your PC. If this does not
					change the state, please perform step 4.
					4. If your PC has multiple USB ports,
					connect ScanSnap with other port(s). If
					this does not change the state, perform
					step 5.
					5. .Restart your PC.
					If none of the above operations resolve the
					problem, uninstall and re-install ScanSnap
					Manager following the procedure given at
				(*2)
	Is the "Scan and Save Settings" window still				Close the "Scan and Save Settings"
	displayed?				window, and scan the document.

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