4. Troubleshooting
This chapter describes common problems during the usage of ScanSnap and how to remedy them.
4.1. Troubleshooting Checklist
Before you ask for repair service, please check the following items.
If you cannot solve the problem even after checking the following items, contact the store where you purchased the scanner, or contact an authorized FUJITSU scanner service provider.
Symptom |
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| Check This Item |
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| Remedy | |
The scanner cannot be turned on. |
| Are the AC/USB cable and AC adapter |
| Correctly connect the AC/USB cable and | ||||
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| connected correctly? |
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| AC adapter. |
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| Disconnect the AC adaptor/cable and | |
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| reconnect them again. | |
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| (Note: Please wait at least 5 seconds before | |
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| reconnecting the AC cable.) | |
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| Is the Paper chute cover closed? (The |
| Open the Paper chute cover. | ||||
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| scanner’s power supply is controlled by |
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| closing/opening the Paper chute cover.)` |
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| Is Windows normally started up? |
| Please wait until Windows has started up | ||||
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| (This scanner’s power is controlled by |
| completely. The | LED may turn off | |||
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| turning on/off the computer.) |
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| when Windows is starting up or the scanner | ||
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| is in low power mode. | |
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| Did you push the [POWER] button to turn |
| Press the [POWER] button on the scanner. | ||||
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| off the scanner? (The scanner can be turned |
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| off by pressing [POWER] button when the |
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| paper chute cover is opened.) |
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Scanning does not start. |
| Is the USB cable properly connected? | Correctly connect the USB cable. (When a | |||||
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| hub is used, check the hub's power supply.) | |
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| Does the | LED light blink repeatedly? |
| Disconnect the AC adaptor/cable and | |||
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| reconnect them again. | |
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| (Note: Please wait at least 5 seconds before | |
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| reconnecting the AC or USB cable.) | |
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| Is ScanSnap Manager started? |
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| If the "ScanSnap Manager" icon is not | ||
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| (If ScanSnap Manager is started successfully, |
| displayed, on the [Start] menu, select | ||||
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| the "ScanSnap Manager" icon | S appears |
| [Programs] - [ScanSnap Manager] - | |||
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| on the task tray.) |
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| [ScanSnap Manager] to start up ScanSnap | ||
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| Manager. |
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| Is ScanSnap Manager running normally? |
| Perform the following procedure: | ||||
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| (If ScanSnap Manager is not running |
| 1. Perform “Scan for hardware changes” | ||||
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| normally, the "ScanSnap Manager" icon in |
| or “Refresh” from Device Manager. | ||||
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| the task tray is displayed as | .) |
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| (*1) If the situation does not improve, | ||
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| perform step 2. | ||||
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| 2. Disconnect and | |
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| cable and the AC adapter (Please wait | |
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| at least 5 seconds before turning on the | |
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| power again.). If this does not change | |
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| the state, please perform step 3. | |
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| 3. If an USB hub is used, directly connect | |
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| ScanSnap to your PC. If this does not | |
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| change the state, please perform step 4. | |
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| 4. If your PC has multiple USB ports, | |
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| connect ScanSnap with other port(s). If | |
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| this does not change the state, perform | |
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| step 5. |
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| 5. .Restart your PC. | |
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| If none of the above operations resolve the | |
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| problem, uninstall and | |
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| Manager following the procedure given at | |
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| (*2) |
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| Is the "Scan and Save Settings" window still |
| Close the "Scan and Save Settings" | ||||
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| displayed? |
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| window, and scan the document. | |
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12
