Fujitsu ScanSnap fi-5110EOX2 Getting Started, instructions in “5.3. Cleaning Inside of the

Symptom	Check This Item	Remedy
Vertical lines appear in the scanned	Is the inside of the ADF dirty?	Clean the inside of the ADF following the
image.		instructions in “5. Daily Care”.
The generated image shifts or is	Is the document loaded correctly?	Load the document correctly.
distorted.
The image scanned is too light or too	Is the "Brightness (Black and White	Adjust "Brightness" at [Scanning] -
dark.	scanning only)" setting on [Option...] of the	[Option...] in the "Scan and Save Settings"
	[Scanning] tab set to extremely Light or	window.
	Dark?
Lines on the document are blurred.	Are you scanning in color mode, documents	The color mode is used for capturing
(Example: Ruled lines on a table	including handwritten or typed text, tables	colored images like photos in high quality.
cannot be seen.)	or frames with ruled lines?	For other documents including textual
		content, select the check box for [Setting for
		text only document] at [Scanning] –
		[Option] in the “Scan and Save Settings”
		window.
Scanning speed is very slow.	Does your PC satisfy the recommended	Check the system requirements in section
	system requirements?	2.1, “Before Installing”, of the Operator’s
		Manual.
		Scanning speed will be slower whenever the
		CPU and memory requirements are not met.
		If this is the case, at [Scanning] - [Option...]
		in the "Scan and Save Settings" window,
		clear the check boxes of the following to
		increase the scanning speed.
		- Allow automatic image deskew
		- Allow automatic image rotation
	Is the USB 1.1 connected?	If your PC has an USB 2.0 port, connect the
	Note: When using an USB1.1 interface, the	scanner to this port. (If using a USB hub, it
	data transfer rate may be slower due to large	must also support USB 2.0 interfaces.) (*3)
	data sizes.
Multi-feeds (*4) occur frequently.	Is the Pad ASSY dirty?	Clean the Pad ASSY following the
		instructions in “5.3. Cleaning Inside of the
		scanner".
	Is the Pad ASSY worn out?	Replace the Pad ASSY following the
		instructions in “6.2. Replacing the Pad
		ASSY”.
	Is the document stack thicker than 5 mm?	Reduce the number of sheets of the
		document stack to 5 mm thickness or less.
Paper is not fed (stops midway).	Is the Pick roller dirty?	Clean the Pick roller following the
		instructions in “5.3. Cleaning Inside of the
		scanner”.
	Is the Pick roller worn out?	Clean the Pick roller following the
		instructions in “6.3. Replacing the Pick
		Roller”.
	Are there any debris on the document	Remove any debris from the document
	feeding path?	feeding path.
	Do the loaded documents satisfy the	Try the following:
	conditions described in section 3.2 on the	・Slightly push through with your finger the
	Operator’s Guide?	first sheet of the documents at the start of
	If not, they might not pass smoothly through	scanning.
	the ADF.	・Change the insertion direction of the
		document.
The scanner is not recognized even if	Did you connect the scanner to your PC	On the [Start] menu, select [Control panel] -
ScanSnap Manager is installed.	before installing ScanSnap Manager?	[System] - [Hardware] - [Device Manager].
	Is the scanner registered as "Other device"	Delete the device name (such as USB
	in the "Device Manager"?	device, differs with the OS) under "Other
		Device" selection in the [Device Manager]
		and restart your PC.
The file size of a scanned black &	Is the B&W document scanned in the color	Select “B&W” at [Color mode:] on the
white image is the same as for a color	mode?	[Scanning] tab in the “Scan and Save
document.		Settings” window.

ScanSnap fi-5110EOX2 Getting Started 13