Chapter 9

Cause

Your network is configured with an authentication protocol not supported by the installation software.

Solution

Use one of the supported protocol types listed in the Embedded Web Server. Types not supported include: WPA2-AES, WPA2-TKIP, LEAP, PEAP, EAP-MD5, EAP-TLS, or EAP-TTLS.

Error message: Invalid passkey.

Cause

You have entered the WPA passkey incorrectly.

Solution

Enter the correct passkey, making sure it has between 8 and 63 characters.

Cause

I don't know the WEP key, or what to enter for the WPA passkey.

Solution

See the documentation that came with your access point. The WEP key is stored within the access point. Usually you can find the WEP key by logging on to the access point through your computer.

You don't see the SSID

Cause

Your access point is not broadcasting its network name (SSID), or the access point is out of range.

Solution

Use the Enter a New Network Name (SSID) option in the Wireless Setup Wizard. For more information, see Connect to the network. Also, see the user guide that came with your access point and check the access point settings.

Cause

The SSID is out of sight at the bottom of the list.

Solution

Press to scroll to the bottom of the list. Infrastructure entries are listed first, ad hoc last.

Wireless network setup troubleshooting

Use this section to solve wireless network setup problems.

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