HP 2710xi, 7410, 7410xi 9 Network troubleshooting

9 Network troubleshooting

This section contains network troubleshooting information for the HP all-in-one. Specific information is provided for installation and configuration issues.

For wired issues, see Wired network setup troubleshooting.

For file system issues, see Common Internet File System troubleshooting.

Wireless setup wizard troubleshooting

This section addresses problems you might encounter using the wireless setup wizard. For more information on wireless network setup and device discovery, see Wireless network setup troubleshooting and Wireless discovery troubleshooting.

Error message: Cannot connect to network

Cause

The equipment is not turned on.

Solution

Turn on the networked devices, such as the access point for an infrastructure network, or the computer for an ad hoc network.

Cause

The HP all-in-oneNo is not receiving a signal.

Solution

Move the access point and the HP all-in-one closer together. Then run the HP all- in-one wireless setup wizard again. For more information, see Setup failed.

Cause

You have entered the SSID incorrectly.

Solution

Enter the SSID correctly. Remember that the SSID is case sensitive.

Cause

You entered the wrong mode (ad hoc or infrastructure) or security type.

Solution

Enter the correct mode or security type.

Error message: Cannot connect to network. Unsupported authentication or encryption type.

HP all-in-one Network Guide

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Contents

Page Page notice safety information Contents Page 1 Get started Wireless connection with an access point (infrastructure) Wireless connection without an access point (ad hoc) Wired connection (Ethernet) –For Windows XP: Open the Printers and Faxes folder –For Windows 9.x or Windows 2000: Open the Printers folder –For Macintosh OS X: Open the Printer Setup Utility in the Utilities list Page Choose a recommended wireless network Wireless connection to a wireless network with DSL or cable Internet access Wireless connection to an all wireless network without Internet Wireless connection to a wired network Page Choose a recommended Ethernet network Computer gateway Page Page Connect to a wireless network with an access point Setup Network Wireless Setup Wizard Enter a New Network Name (SSID) exact Page Page without an access point For Windows For Macintosh For operating systems other than Windows XP and Mac OS For Windows XP Page For Mac OS Page Page Connect with an Ethernet cable HP Instant Share 7 Install the software Page 8 Manage your network View network settings Restore network defaults Turn the wireless radio on and off Advanced network settings Access the Embedded Web Server Add security to the network To add WPA-PSKsecurity Device Connections Wireless (802.11) 7Click Start Wizard Open/Shared System WEP Key Confirm WEP Key 9 Network troubleshooting Error message: Invalid passkey You don't see the SSID I received a System Requirements Error: No TCP/IP The Printer Not Found screen appears during installation Printer Not Found Wired Network 3On the Check Cable Connection screen, select Specify a printer by address To check your network connection Unable to determine or verify network name during installation To select a new network name, do one of the following Select Network Name wireless Network Name (SSID) To use the control panel To use the Embedded Web Server Wireless Setup failed The computer is unable to discover the HP all-in-one To make sure your network connection is active Network icon The HP all-in-onecannot find the WLAN/access point (infrastructure) Page Page The Computer is unable to discover the HP all-in-one To check your LAN card in Windows XP My Computer System Properties Hardware Wired network icon To establish an active network connection I am using a cable modem without a router and I do not have IP addresses To obtain an IP address for the PC with the cable modem To assign IP addresses to the remaining computers and the HP all-in-one Other users on the network can access my memory card Cannot access CIFS server in Windows File names have arbitrary characters a Configuration page definitions AutoIP: DHCP: Manual: Not Specified: Set: 802.11b 10TX-Full 10TX-Half 100TX-Full 100TX-Half <number Not Applicable Open System Shared Key 64-bit Page Page Glossary Page Index