Chapter 9

Cause

You do not have an active network connection.

Solution

Check to see if you have an active network connection.

To make sure your network connection is active

1Check to see if the wired network icon (below on the left) is present on the color graphics display. If the icon is present, the HP all-in-one is connected to the network.

The icon on the left shows an active wired network. The icon on the right shows an inactive network.

Wired network icon

2If the wired network icon is not present, check the cable connections from the HP all-in-one to your gateway or router to ensure connections are secure.

3Make sure the HP all-in-one is connected to the network with a CAT-5 Ethernet cable.

4Check the two Ethernet indicator lights on the top and bottom of the RJ-45 Ethernet jack on the back of the HP all-in-one. The lights indicate the following:

a Top light: If this light is a solid green, the device is properly connected to the network, and communications have been established. If the top light is off, there is no network connection.

b Bottom light: This yellow light flashes when data is being sent or received by the device over the network.

5If the connections are secure, turn off the power on your HP all-in-one, and then turn it on again. On the control panel of the HP all-in-one, press the On button to turn off the HP all-in-one, and then press it again to turn it on. Also, turn off the power on your router and then turn it on again.

To establish an active network connection

1If the wired network icon is not active, check the cable connections from the HP all-in-one to your gateway or router to ensure connections are secure.

2If the connections are secure, press the On button to turn off the HP all-in- one, and then press it again to turn it on. Also, turn off the power on your router and then turn it on again.

I received a System Requirements Error: No TCP/IP

Cause

Your Local Area Network (LAN) card (NIC) is not installed properly.

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