Cause

The firmware for your wireless adapter needs updating.

Solution

Check for firmware updates for your wireless adapter on the manufacturer's website, and then update the firmware.

Cause

The software setup for the HP all-in-one has failed.

Solution

Uninstall and then reinstall the HP all-in-one software.

For more information on uninstalling and reinstalling the software, see the printed User Guide that came with your HP all-in-one.

Wired network setup troubleshooting

Use this section to solve wired network setup problems.

The Computer is unable to discover the HP all-in-one

Cause

Cables are not connected properly.

Solution

Check the following cables to ensure they are connected properly:

●Power cords to the HP all-in-one and the router

●Cables between the router and your computer

●Cables to and from your modem or HP all-in-one Internet connection (if applicable)

Cause

Your Local Area Network (LAN) card (NIC) is not set up properly.

Solution

Make sure that your LAN card is set up properly.

To check your LAN card in Windows XP

1Right-click My Computer.

2In the System Properties dialog box, click the Hardware tab.

3Click Device Manager.

4Make sure your card shows up under Network Adapters.

5Refer to the documentation that came with your card.

HP all-in-one Network Guide

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