When using the control panel to scan to a computer on the network, the HP all- in-one cannot find my computer (infrastructure)

Cause

Your wireless network is not functioning.

Solution

Make sure that your access point is turned on and functioning properly. And make sure that your computer is communicating with the access point.

Cause

The HP all-in-one and computer are on different networks.

Solution

Make sure that your HP all-in-one and computer are on the same network by verifying that they both have the same IP address and subnet mask. To see the IP address and subnet mask of your HP all-in-one, print a network configuration page from your HP all-in-one (see Print and view a network configuration page). For a description of the items on the configuration page, including the IP address and subnet mask, see Configuration page definitions. To change the IP address or subnet mask, see Manage your network.

Cause

The encryption settings on your access point are not correct.

Solution

Verify the encryption settings on your access point. The same encryption key and settings must be used on both the access point and the HP all-in-one.

Cause

The destination you are attempting to scan to does not appear in the Scan To menu.

Solution

Designate which applications and other destinations appear on the Scan To menu by using the HP Image Zone on your computer.

The HP all-in-one cannot find the computer (ad hoc)

Cause

You do not have a functioning network.

HP all-in-one Network Guide

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HP 2710xi, 7410xi manual HP all-in-one cannot find the computer ad hoc Cause

7410, 7410xi, 2710xi specifications

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