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| 7: Troubleshooting |
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| OCP Error Messages |
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CODE | MESSAGE | POSSIBLE CAUSE | POSSIBLE SOLUTION |
5002 | INVALID RIBBON | Print ribbon does not match the printer. | Verify the part number of the print ribbon |
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| is correct on OCP. |
5003 | RIBBON JAM | Print ribbon is jammed. | a. Check the print ribbon. |
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| b. Reinstall the print ribbon. |
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| c. Repair the break in the print ribbon |
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| and reinstall. |
5004 | RIBBON MOTION ERROR | Print ribbon not correctly responding to | a. Check the print ribbon. |
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| motion commands. | b. Reinstall the print ribbon. |
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| c. Repair the break in the print ribbon |
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| and reinstall. |
5005 | RIBBON ADC ERROR | Possible hardware issue. | Contact Zebra Technical Support. |
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5006 | RIBBON BEMF ERROR | Problem with the Back EMF (BEMF) of the | Contact Zebra Technical Support. |
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| ribbon motors. |
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5007 | RIB COLOR DETECT ERR | Print ribbon is not installed correctly. | Reinstall the print ribbon. |
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5008 | INVALID RIBBON | Print ribbon does not match the printer. | a. Verify that the part number of the |
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| print ribbon is correct on OCP. |
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| b. Power cycle the printer, and retry. |
6001 - 6008 | GENERAL MEMORY ERROR | There is a problem when accessing | Power cycle the printer, and retry. |
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| general memory. |
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6009 | FLASH ERASE ERROR | There is a problem when accessing | Power cycle the printer, and retry. |
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| flash memory. |
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6010 | FLASH ERASE VERIF ERR | There is a problem when accessing | Power cycle the printer, and retry. |
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| flash memory. |
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6011 | FLASH PROGRAM ERROR | There is a problem when accessing | Power cycle the printer, and retry. |
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| flash memory. |
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6012 | FLASH PROG VERIFY ERR | There is a problem when accessing | Power cycle the printer, and retry. |
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| flash memory. |
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6013 | INVALID FW SRECORD | There is a problem when accessing | Power cycle the printer, and retry. |
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| flash memory. |
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6015 - 6025 | GENERAL MEMORY ERROR | There is a problem when accessing | Power cycle the printer, and retry. |
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| general memory. |
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7001 | CARD FEED ERROR | Card is jammed in Feeder Cartridge. | a. Clear the card jam in the Feeder |
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| Cartridge, and |
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| Cartridge. |
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| b. Ensure that cards are not stuck |
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| together and that they are the correct |
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| thickness (10 to 50 mil). |
7002 | CARD CLEAN ERROR | Faulty Card Cleaning Roller (if an error | Replace the Card Cleaning Roller or |
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| occurs during single card feed) or Card | Card Cleaning Cartridge (rollers), as |
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| Cleaning Cartridge (if cards fed from | appropriate. |
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| Feeder Cartridge). |
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7003 | PRINTHEAD CABLE ERROR | Printhead cable loose or disconnected. | Check printhead cable connection, |
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| reconnect if loose or disconnected. |
7004 | CARD EJECT ERROR | Card from previous job is stuck in the exit | Remove the card from the exit area. |
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| area. |
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7005 | PRINTHEAD TOO HOT | Printhead temperature out of proper range | Contact Zebra Technical Support. |
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| (HOT). |
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7006 | PRINTHEAD TOO COLD | Printhead temperature out of proper range | Contact Zebra Technical Support. |
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| (COLD). |
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7008 | COVER OPEN | This warning will be displayed if the cover | This warning will be cleared when the |
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| protecting the Printer Module is opened. | printer cover is closed. |
7010 | PRINTHEAD MOTION ERR | Printhead did not move to proper position | Power cycle the printer, and retry. |
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| during initialization. |
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Zebra ZXP Series 8 Card Printer User’s Manual | 145 |
