7:Troubleshooting OCP Error Messages

CODE

MESSAGE

POSSIBLE CAUSE

POSSIBLE SOLUTION

19003

WIFI LINK LOST

Connection to the access point

a. Verify access point is properly

 

 

 

was lost.

connected to the network and

 

 

Poor signal quality or low signal

powered ON.

 

 

 

strength.

b. Put the printer antenna in a similar

 

 

Interference.

orientation than access point’s

 

 

• Access point power has been lost.

antenna, and re-run the set-up wizard

 

 

 

 

to re-establish the wireless settings.

19004

WIFI INCOMPATIBLE

Printer, after power up, found the

Re-run the set-up wizard to establish the

 

NETWORK

 

access point specified by the wireless

new wireless settings.

 

 

 

settings, but found the access point

 

 

 

 

settings incompatible.

 

 

 

• Access point configuration has been

 

 

 

 

modified.

 

19005

WIFI ASSOCIATION FAILED

During association with an access

Put the printer antenna in a similar

 

 

 

point, the association failed.

orientation as the access point’s

 

 

Poor signal quality.

antenna, and re-run the set-up wizard to

 

 

Low signal strength.

re-establish the wireless settings.

19006

WIFI CONNECTION FAILED

• They key handshake following the

Ensure that you have the correct

 

 

 

association failed.

key/passphrase, then re-run the set-up

 

 

• WEP Key or WPA passphrase is

wizard to establish new wireless

 

 

 

incorrect.

settings.

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Zebra ZXP Series 8 Card Printer User’s Manual

P1045430-002

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Zebra Technologies 8 user manual Wifi Incompatible