7:Troubleshooting OCP Error Messages
OCP Error Messages
CODE | MESSAGE | POSSIBLE CAUSE | POSSIBLE SOLUTION |
1 | SYSTEM NOT READY | A problem was detected during printer | Power cycle the printer, and retry. |
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2 - 4 | SYSTEM ERROR | Internal logic error. | Power cycle the printer, and retry. |
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5 | FW UPGRADE ERROR | Firmware upgrade incompatibility. | Verify the version, and retry installing the |
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| firmware. |
6 | DIAGNOSTIC ERROR | Error encountered in Diagnostic Mode. | Power cycle the printer, and retry. |
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7 | FW UPGRADE ERROR | Firmware upgrade failed. | Verify the version, and retry installing the |
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| firmware. |
8 | CRITICAL ERROR | Major malfunction encountered. | Contact Zebra Technical Support. |
| SHUTTING DOWN |
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3001 | PRINTER OFFLINE | Status toggled (offline/online) via the OCP | Change status to online via the OCP |
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| Advanced Settings Menu. | Advanced Settings Menu. |
4001 | OUT OF CARDS | • The Feeder Cartridge is empty. | a. Load cards in the Feeder Cartridge. |
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| • Card is stuck in Feeder Cartridge. | b. |
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4002 | INVALID CARD TYPE | Encoding error. | a. Ensure that you are using the correct |
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| card type. |
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| b. In the Encoding tab of the driver |
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| Printing Preferences, check that the |
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| settings are correct for the cards you |
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| are using. |
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| c. Ensure that the data conforms to |
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| ISO Specifications. |
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| d. Retry writing and reading. |
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4003 | CARD JAM | Card is jammed in the Printer | Clear the card path. |
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4010 | OUT OF FILM | The transfer film has run out. | Load new roll of transfer film. |
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4011 | INVALID FILM | Transfer film does not match the printer. | a. Verify the part number of the transfer |
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| film is correct on OCP. |
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| b. Power cycle the printer. |
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4012 | FILM JAM | The transfer film is jammed. | a. Check the transfer film. |
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| b. Reinstall the transfer film. |
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| c. Repair the break in the transfer film |
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| and reinstall. |
4013 | FILM MOTION ERROR | Transfer film not correctly responding to | a. Check the transfer film. |
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| motion commands. | b. Reinstall the transfer film. |
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| c. Power cycle the printer. |
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4014 | CARD FEED ERROR | Card is jammed in Feeder Cartridge. | a. Clear card jam in Feeder Cartridge, |
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| and |
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| b. Ensure that cards are not stuck |
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| together and that they are the correct |
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| thickness (10 to 50 mil). |
4015 | CARD NOT INSERTED | Card was not fed into the Single Card | Retry and feed card into the Single Card |
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| Feed Slot within | Feed Slot, or cancel the operation. |
4016 | OUT OF CARDS | • The Feeder Cartridge is empty. | a. Load cards in the Feeder Cartridge. |
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| • Card is stuck in Feeder Cartridge. | b. |
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4017 | INVALID FILM | Transfer film does not match the printer. | a. Verify the part number of the transfer |
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| film is correct on OCP. |
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| b. Power cycle the printer. |
5001 | OUT OF RIBBON | Print ribbon has run out. | Load a new roll of print ribbon. |
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144 | Zebra ZXP Series 8 Card Printer User’s Manual |
