7:Troubleshooting OCP Error Messages
CODE | MESSAGE | POSSIBLE CAUSE | POSSIBLE SOLUTION |
7011 | ROLLERS OVER TEMP | Heated Rollers (used to transfer the | Turn off power, and contact Zebra |
|
| image from the transfer film to the Card) | Technical Support. |
|
| are too hot for proper operation. |
|
7012 | ROLLERS UNDER TEMP | Heated Rollers (used to transfer the | Turn off power, and contact Zebra |
|
| image from transfer film to Card) are not | Technical Support. |
|
| hot enough for proper operation. |
|
7013 | MOTOR VOLTAGE ERROR | Incorrect voltage detected at one or | Power cycle the printer, and retry. |
|
| several motors in the unit. |
|
7014 | SCRIPT PROCESSING | Internal logic error. | Power cycle the printer, and retry. |
| ERROR |
|
|
7015 | MAG MOTION ERROR | Printhead did not move to proper position | Power cycle the printer, and retry. |
|
| during initialization. |
|
7016 | TRANSFER ERROR |
|
|
|
|
|
|
7017 | REJECT ERROR | A problem during the reject process. | Contact Zebra Technical Support. |
|
|
|
|
7018 | SMARTCARD ERROR | • Encoding error. | a. Ensure that you are using the correct |
|
| • Faulty card. | card type. |
|
|
| b. Check that the cards are loaded in |
|
|
| the correct orientation. |
|
|
| c. Ensure that the data conforms to ISO |
|
|
| Specifications. |
|
|
| d. Retry writing and reading. |
7019 | SCRIPT CONTENT ERROR | Internal logic error. | Power cycle the printer, and retry. |
|
|
|
|
7020 | SCRIPT SEND ERROR | Internal logic error. | Power cycle the printer, and retry. |
|
|
|
|
7034 | REJECT BIN FULL | The Reject Bin is full. | Remove the cards from the bin, and |
| REMOVE CARDS |
| reset the reject bin card count to 0 via |
|
|
| the OCP (Main Menu > Advanced |
|
|
| Settings > Clear Reject Bin). |
7036 - 7039 | PRINT CARD JAM | Card is jammed in Printer Module. | Clear the card path. |
|
|
|
|
9001 | MAG READ ERROR | • Encoding error. | a. Ensure that you are using the correct |
|
| • Defective magnetic stripe. | card type. |
|
|
| b. Check that the cards are loaded with |
|
|
| the magnetic stripe in the correct |
|
|
| orientation. |
|
|
| c. Ensure that the cards are |
|
|
| correctly in the printer driver |
|
|
| (coercivity setting). |
|
|
| d. Ensure that the data conforms to |
|
|
| ISO Specifications. |
|
|
| e. Retry reading. |
|
|
|
|
9002 | MAG WRITE ERROR | • Encoding error. | a. Ensure that you are using the correct |
|
| • Defective magnetic stripe. | card type. |
|
|
| b. Check that the cards are loaded with |
|
|
| the magnetic stripe in the correct |
|
|
| orientation. |
|
|
| c. Ensure that the cards are |
|
|
| correctly in the printer driver |
|
|
| (coercivity setting). |
|
|
| d. Ensure that the data conforms to |
|
|
| ISO Specifications. |
|
|
| e. Retry writing. |
|
|
|
|
146 | Zebra ZXP Series 8 Card Printer User’s Manual |
