Zebra Technologies Troubleshooting Common Errors: HCB Bulb Error 14002 and Zebra ZXP Series 7 Solutions

					7: Troubleshooting
					OCP Error Messages
CODE	MESSAGE	POSSIBLE CAUSE		POSSIBLE SOLUTION
9004	NO MAG STRIPE	Magnetic stripe not detected.		a. Ensure that you are using the correct
					card type.
				b. Check that the cards are loaded with
					the magnetic stripe in the correct
					orientation.
10001	CONTACT READ ERROR	• Faulty card.		• Try another card.
		•	Incorrect card orientation.	•	Try another card (check orientation).
		•	Incorrect Mode or Protocol setting.	•	Correct the Mode or Protocol setting.
		•	Faulty reader.	•	Contact Zebra Technical Support.
10002	CONTACT WRITE ERROR	• Faulty card.		•	Try another card.
		•	Incorrect card orientation.	•	Try another card (check orientation).
		•	Incorrect Mode or Protocol setting.	•	Correct the Mode or Protocol setting.
		•	Faulty writer.	•	Contact Zebra Technical Support.
11001	CONTACTLESS READ	• Faulty card.		•	Try another card.
	ERROR	•	Incorrect Mode or Protocol setting.	•	Correct the Mode or Protocol setting.
		•	Faulty reader.	•	Contact Zebra Technical Support.
11002	CONTACTLESS WRITE	• Faulty card.		•	Try another card.
	ERROR	•	Incorrect Mode or Protocol setting.	•	Correct the Mode or Protocol setting.
		•	Faulty writer.	•	Contact Zebra Technical Support.
14001	MISSING HCB	The Halogen Controller Board (HCB) is		Contact Zebra Technical Support.
		missing.
14002	HCB BULB ERROR	The Halogen Controller Board (HCB) is		Contact Zebra Technical Support.
		unable to pulse the upper and lower
		heaters to bring the upper and lower
		rollers to the proper temperature.
14003	HCB SENSOR ERROR	The Halogen Controller Board (HCB) is		Contact Zebra Technical Support.
		unable to detect temperature of the upper
		or lower rollers.
14004	HCB FIRMWARE MISSING	The Halogen Controller Board (HCB)		Contact Zebra Technical Support.
		firmware is missing.
15001	MISSING MAB	An error occurred when reading the RFID		a. Check print ribbon orientation.
		Tag by the MAB (Media Authentication		b. Verify part number of the print ribbon.
		Board).		c. Power cycle the printer, and retry.
15002	MAB FIRMWARE MISSING	MAB (Media Authentication Board)		Install the firmware.
		Firmware is missing.
17001	LAMINATOR MISSING	Laminator data cable loose or		Contact Zebra Technical Support.
		disconnected.
17002	LAMINATOR FAILED	Laminator was detected by the printer, but		Contact Zebra Technical Support.
	INITIALIZATION	was unable to communicate to it.
17003	LAMINATOR UNKNOWN	An unknown error has occurred – this is		Press RETRY on the OCP.
	ERROR	an indication of a FW problem and should
		not occur.
17004	MISSING LAMINATOR MAB	An error occurred when reading the RFID		a. Check laminate orientation.
		Tag by trying to communicate to the		b. Power cycle the printer, and retry.
		Laminator MAB (Media Authentication
		Board).
17005	TOP LAMINATE FEED FAIL	• Top laminate cartridge is not installed		• Remove, reposition, and re-install the
			properly.		top laminate cartridge.
		•	Cartridge is not removed when that	•	Remove the top laminate cartridge.
			side of the card is not being laminated.
		• A mis-cut piece of laminate (rare) is
			obscuring the media sensor.	•	Remove the mis-cut piece of
					laminate.
17006	BOTTOM LAMINATE FEED	• Bottom laminate cartridge is not		• Remove, reposition, and re-install the
	FAIL		installed properly.		bottom laminate cartridge.
		•	Cartridge is not removed when that	•	Remove the bottom laminate
			side of the card is not being laminated.		cartridge.

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